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  1. Very happy to see the option to reinstate cancelled bookings.
    However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.

    Thank you!

    J

    2 votes

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  2. the scheduled payment overview on the payment tab is great, but it would be fantastic if we could amend the timing of those scheduled payments.
    for example when you know that hotelbeds pays 30 days after departure, you can amend the payment scheduled for the day of arrival.

    2 votes

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  3. filling in of the real payment date in

    <payments>, <external payments>

    so that the Accounting ledger report fits accounting and taxation principles on behalf of an adequate open items list

    2 votes

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  4. If to be charged on a virtual credit card (for example Expedia) this however should be possible of course, but not on a physical credit card of the guest.

    2 votes

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  5. Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk

    2 votes

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  6. Interac is one of the most popular payment methods in Canada. Enabling this payment method for Canadian properties will help with implementing Mews Payments in Canada.

    2 votes

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  7. Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.

    Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.

    Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…

    2 votes

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  8. 2 votes

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  9. In Belgium there is a culture to pay with Maestro or your bank app (scanning QR code). Mollie allows businesses to offer the clients these payment options.

    As a lot of people don't have Visa, Mastercard or Amex in our country. These maestro or QR code payments are the only alternative.

    OTA's are offering these payment options. We are thus missing out on a lot of direct bookings as they just can't pay.

    If the integration is not possible, mews should at least have this included (at least maestro payment) in the merchant.

    2 votes

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  10. Hi,
    More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?

    2 votes

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  11. Hello, we need to be able to do refunds on a credit card, sometimes higher than the amount paid, in case of complaints and original payment is done via an agent. We sometimes need to give the guest a quick solution. With other payment providers this is optionable but with Stripe this doesn't work.
    Preferably processed after Accounting approval only.

    2 votes

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  12. When the payments confirm in Mews after charging thru the integrated PDQ it refreshes all open tabs, which is extremely frustrating.
    For example, you are writing notes in a reservation and a payment confirms, the page will be reset and you need start again. 2nd example, the timeline is open on another tab, payment confirms, the timeline resets back to the top.
    Would be good that everything does not reset each time a payment goes thru.

    2 votes

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  13. We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
    we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
    any reason why this has changed?

    2 votes

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    Hi team,


    Thanks for your feedback.

    The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet. 


    Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.


    Hope that clarifies.


    Best regards,

    Mews Team

  14. Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal

    2 votes

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  15. In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.

    Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
    Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
    The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
    We received questions from our auditors, and this is…

    2 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Apple and Google Pay a only a wallet payments that use Visa, Mastercard etc., that can be mapped with accounting categories.


    Thank you for sharing your suggestions.

  16. I wonder do you have a solution or POS for electric vehicles charging?
    This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
    So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  17. Hi,
    in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.

    Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.

    Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...

    2 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  18. We currently send out email Credit Card Authority forms or Charge Back forms to travel agents, guests, companies so they have to then fill out and return to us to grant authority to use credit cards when they are booking for somebody else like a client or a member of their company. It would be so helpful if this could be generated in MEWS and then enable hotels to receive payment details and authority directly as opposed to then needed to add the credit card in manually.

    2 votes

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    Hello from the Mews product team.   Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions.

  19. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    2 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

  20. It would be a nice functionality if accounts are closed automatically when payment is completed.

    2 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

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