881 results found
-
Key code
Include an access code field in the booking
3 votes -
Adresse direkt beim Buchungsvorgang
Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.
11 votes -
Promoted services in Guest experience
We are promoting multiple services in the Booking engine.
If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.
4 votes -
promoted services
When choosing initial room guest can add promoted services. Once promoted service is added, if the guest wants to add another room from primary service ("+Add another item") promoted services are not offered any more.
It would be helpfull if promoted services are always offered when choosing the item from the primary service.3 votes -
Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Conditional Display of Add-On Products Based on Rate Inclusions
Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.
Background:
Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…71 votes -
A check-in URL for each booking platform
We would like to request the addition of a clearly visible and fully functional online check-in URL to each booking platform we use, specifically for multi-property guest journeys.
At the moment, we’ve noticed that the check-in link is either missing or not functioning correctly on platforms such as Booking.com. This inconsistency creates friction for guests and limits our ability to encourage early and smooth check-ins.
Ensuring the online check-in link is prominently displayed and operational across all platforms would greatly improve the guest experience and help streamline our pre-arrival process.
1 vote -
Only available times visible in booking engine
Only available time slots visible in booking engine on first page, not after you already have chosen a time slot on the first page (ie. if the service booked from 11-12 or 18-19, they would not be even as an alternative, but only times between 12-18 and 19-21 for example.
3 votes -
Sorting Customer Profiles by surname
I wish we had the possibility to sort the "customer profile" list by names.
When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.
It is also annoying for the returning guests if we did not manage to merge…
4 votes -
SMS
We are interested in adding the SMS add on but before you fix the phone number issue it will not be worth it.
In our previous system they separated the country code from the nr. just do it like that. So we choose the country code from the drop down menu and then write the number after. It should be easy even to integrate with different channels - I know it is possible with booking.com and Expedia.
I think when making a reservation there are some things that are basic: name, telephonenumer and email adress. That there is an issue…
5 votes -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
payment links for bookers/companies
Payment links to be available for bookers/companies contacts
2 votes -
digital offer renew stay
I want to extend the digitalization of my hotel. As part of this, I'd like to be able to offer a comprehensive digital package to my guests. Offer guests the option to stay an extra night, subject to availability.
Send an email offering a negotiated rate.
Give guests the option to do this on a kiosk or through the booking engine.Sincerely,
1 vote -
Show more that two options for room upgrades
It would be very helpfull to show more than 2 options for room upgrades in Guest portal and during check in in Kiosk.
3 votes -
Quick Checkout for reservations with balanced bills
Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
- find reservations ready to check-out today (balanced bill, check-out today)
- check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
- check if an email is attached to the reservation owner, if…1 vote -
More Customer profile filters
Request: ensure "alphabetical" order is a filter in the customer profile list
4 votes -
Limit Chat Button's Access to the Guest Portal
"Contact Us" or "Chat with Us" buttons in the Email Templates currently lead to the guest portal (GP) when clicked.
We should give users the possibility to limit such access to just messages and prevent the guest from accessing the GP, especially if the property does not wish to use the OCI (online check-in) flow as part of their operations.
1 vote -
Alle Namen anreisender Gäste einer Buchung vorab abfragen
Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.
30 votes -
Staff kiosk check out mode with overall tip option
When showing an unbalanced invoice with all charges /items through that staff mode feature, it would be highly advantageous if guests had the option to add a tip—say 10%, 15%, or 20%—directly to the invoice. Once selected, the tip would be automatically added to the total bill.
15 votes
- Don't see your idea?