881 results found
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Postleitzahl
es wäre super, wenn nach Eingabe der Postleitzahl die Stadt automatisch ausgefüllt wird.
4 votes -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
1 vote -
Pop-up when there's similar profiles
Easier to identify members or other profiles, for example, if there's a profile with the same phone number and name there should be a pop-up that shows a suggestion of the matching profile.
Also members with the same name and the card details, however, primarily the phone number.
It would minimize the amount of duplicates.
But also "force" the phone number into a specific format, meaning that it will deny if you have any spaces, etc.1 vote -
Improved Upgrade Confirmation for Guests who upgrade during Check In
Description:
We have encountered a recurring issue with guests misunderstanding the price of room upgrades during the online check-in process. In some cases, guests confuse the per-night upgrade price with the total price for their stay, leading to disputes at check-out.
To enhance clarity and prevent such misunderstandings, we suggest implementing an automatic upgrade confirmation email that clearly states:
The selected upgrade details
The final total price of the upgrade
A breakdown of costs if applicable
This confirmation email should be sent to both the guest and the hotel staff upon upgrade selection. This would allow front desk employees to…14 votes -
Allow an owner of a group reservation the ability to complete OCI for all other reservation within the same group
Allow an "organizer"/ single reservation owner from a group of reservations (all with their own owner) the ability to perform OCI and provide CC for incidentals for other reservations/owners in the same group of reservations.
Currently the owner of a reservation in the same group with different owners can only perform OCI for their own reservation and not on behalf of anybody else contained within that same group of reservations.
3 votes -
Having 3 bookables services together on the dashboard
I would like to have the option to see my 3 bookables services together on my dashboard instead of selecting them one by one.
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Toggle for Reservation Wallet Pass in Guest Portal
Add a setting that allows properties to enable or disable the "Reservation Wallet Pass" (or Add to Wallet button) in the Guest Portal.
Problem:
Some clients do not want guests to see the “Add to Wallet” option (Apple/Google Wallet) because they don’t use QR codes, want to simplify the interface, or prefer different workflows. Right now, they have no way to hide it if they do not want to use it.Solution:
Provide a property-level toggle that controls whether the Add to Wallet button appears in the Guest Portal.Expected Impact:
>Gives properties more control over guest-facing features
>Reduces confusion…1 vote -
rate management tabs
It would be nice to be able to manually change daily rates like in a tab environment (enter amount -> Tab - >enter next amount etc.), confirming everything at once, maybe one and maybe 200 entry changes - without having to confirm for every single entry change while losing sight of it all (and time, and nerves...)
1 vote -
Guest Portal Link on Reservation
Add a way for us to copy the specific guest portal link on the reservation page. This would be useful for us to copy and send to guests on OTA chats when we don't have their email on file.
1 vote -
In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
In today’s digital era, isn’t it time we rethink and expand the ways we communicate with our guests?
Relying solely on traditional channels like email and telephone may no longer align with how many travellers prefer to connect. From WeChat and Messenger to WhatsApp and other instant messaging platforms, guests increasingly expect to interact with hotels in the same seamless, real-time manner they use in their everyday lives.
If we truly aim to be guest-centric, we must meet them where they are, and not where we’re used to being.
7 votes -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
13 votes -
Higher sensitivity on the Match and merge screen for merging guest profiles
Despite the Match & Merge screen for guest profiles, we unfortunately often still have duplicates of guest profiles. It would be very helpful if you could influence the number of matching fields that cause the guest profiles to appear in the Match & Merge screen. Ofcourse this would increase the number of suggestions, but we would have less chance of duplicate guest profiles.
3 votes -
Guest ID requirements should be configurable separately in Online Check in and Kiosk
Guest ID requirements should be configurable separately in Online Check in and/or Kiosk.
We should be able to turn on Guest ID scan in Online Check In only and not in Kiosk. At the moment ID scan is required in OCI and Kiosk or Kiosk ONLY. We are not able to use kiosks for ID scan, so it would be nice if we could capture IDs in OCI only.1 vote -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote -
Schlüssel programmieren bei Verlust ohne Buchungsnummer
Wir haben neu ein I-Pad an der Rezeption mit dem MEWS-Kiosk, damit Gäste sich selbst eine Schlüsselkarte programmieren können bei Verlust. Jedoch habe ich gesehen, dass wenn Gäste bereits eingecheckt sind, die Gäste die Buchungsnummer zusätzlich eingeben müssen. Da jedoch die meisten Gäste diese nicht haben oder sich selbst ausgeschlossen haben aus dem Zimmer gar kein Handy dabeihaben, um die Nummer zu suchen.
Ich verstehe, dass die Gäste nicht nur mit dem Nachnamen eine neue Karte programmieren können, denke aber dass zum Beispiel durch Eingabe des Geburtsdatum des Gastes viel besser lösbar wäre, damit keine Anrufe entstehen...
1 vote -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
Check in through QR Code
To streamline the check-in process, especially for large groups, we propose implementing a QR code system:
Guests scan a QR code that directs them to the hotel’s guest portal.
They can complete online check-in by entering their first and last name.
This allows faster processing for groups compared to relying solely on the 6 available kiosks.
For individual arrivals, the current solution using a personalized online check-in link via email remains available.
This approach provides flexibility: efficient group check-in through QR code scanning while maintaining the personalized option for single guests.
2 votes -
Open Bill Error + Clearing Guest Data in a Portfolio or Multiproperty
When a portfolio includes more than 1 property, the current process requires checking each property individually to locate the open bill. Imagine a chain with 100+ properties. This approach is highly time-intensive and introduces unnecessary operational overhead.
Ideally, if the system detects an open bill anywhere in the portfolio chain, the error handling logic should surface the specific property ID with that open bill directly in the error message. This would significantly reduce manual effort, improve troubleshooting efficiency, and deliver a better user experience by providing actionable information upfront.
2 votes -
Option to Display Prices in Confirmation Emails Even When Company Routing Is Applied
Suggestion: Please consider adding a setting or checkbox in the billing/routing rule configuration that allows properties to choose whether or not to include pricing on booking confirmations when company routing is applied. This would give properties more flexibility to align with different business models, customer expectations, and communication standards.
This option would greatly reduce the number of guest inquiries and ensure transparency where needed.
11 votes
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