842 results found
-
Preferred space features
The preferred space features of the internal > guest profile, should be the same as those we customize for bookable services. This would make this feature really useful. Otherwise, I don't think we're providing the right experience for the guest.
2 votes -
Editable instruction for guest with unavailable online check-out
Currently guested are asked to go to reception when they cannot complete the online check-out in the guest portal due to unbalanced bills.
We do not have a reception and that makes it very confusing for guests. We would like them to call or send us a message instead.
At this moment it is impossible to update this message that Mews automatically provides in the guest portal.1 vote -
implement a “+ / –” button so guests can select the desired quantity of certain products
It would be a great idea to implement a “+ / –” button in the Mews Booking Engine, allowing guests to select the desired quantity of certain products.
At the moment, products such as “baby cot”, “gym access”, or “room upgrade” are usually added as one unit, which makes perfect sense. However, for other types of products like soft drinks, mineral water, or snacks, the system still defaults to one unit, even though guests may want to purchase multiple quantities (e.g., 7 cans of Coca-Cola and 6 bottles of mineral water).
Adding a simple “+ / –” quantity selector next…1 vote -
Users miss homepage link on hotel booking engine by Mews
Our Mews booking engine is connected to Trivago, Tripadvisor and Google Hotel Ads. When a user clicks the outbound link in this channels to he is landing on our mews booking engine.
If the user now wants to find out more about the hotel there is no link to our homepage! It would be easy for mews just to link the hotel logo with the respective homepage URL...1 vote -
When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers…
8 votes -
direction
It would be nice to be able to move around the dynamic placeholders in the automated mails without being confined by "loops" - e.g. the directions to the specific rooms: for some guests the directions would be easier to "find" if they were right up there in the first box of the template, and not buried in the ethereal and elusive "reservation loop".
1 vote -
Block the possibility of early Check-in at the Kiosk before a set time
We offer the possibility of an early Check-in which begins at 12 PM. However, when the guests try to check in earlier the kiosk will allow the payment of the early check in and allow the check in.
It would be nice if we could configure the kiosk to offer the posibility of an early check in only after 12 PM (which is the actual begin time of an early check in). At the moment this feature seems to be connected with guests being able to book an early check-in while checking in online. We find this option to be…5 votes -
Internals already visible on reservation screen
We would like to see profile internals, after typing the guest name in reservation. Now the "customer field" shows only name and e-mail - can we get internals on this line also? Would help a lot fx returning guest or preferences.
3 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.20 votes -
Reservation with option dates
Wenn wir potentiellen Gästen mehrere Zimmer offerieren wollen, wäre es cool, dass jedes Zimmer im E-Mail einzeln gebucht werden kann. Also das man entscheiden will ob es ein Gast ist mit einem Zimmer aber er möchte verschiedene Zimmeroptionen, oder ob es eine Anfrage ist mit mehreren Zimmern, welche dann alle bestätigt werden (so ist es im Moment). Es wäre sehr Hilfreich, damit der Gast nicht 4-5 verschiedene E-Mails erhält und direkt buchen kann, wenn ihm eine Zimmerkategorie gefällt.
1 vote -
Adresse direkt beim Buchungsvorgang
Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.
11 votes -
Promoted services in Guest experience
We are promoting multiple services in the Booking engine.
If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.
4 votes -
promoted services
When choosing initial room guest can add promoted services. Once promoted service is added, if the guest wants to add another room from primary service ("+Add another item") promoted services are not offered any more.
It would be helpfull if promoted services are always offered when choosing the item from the primary service.3 votes -
Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Conditional Display of Add-On Products Based on Rate Inclusions
Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.
Background:
Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…71 votes -
A check-in URL for each booking platform
We would like to request the addition of a clearly visible and fully functional online check-in URL to each booking platform we use, specifically for multi-property guest journeys.
At the moment, we’ve noticed that the check-in link is either missing or not functioning correctly on platforms such as Booking.com. This inconsistency creates friction for guests and limits our ability to encourage early and smooth check-ins.
Ensuring the online check-in link is prominently displayed and operational across all platforms would greatly improve the guest experience and help streamline our pre-arrival process.
1 vote -
Only available times visible in booking engine
Only available time slots visible in booking engine on first page, not after you already have chosen a time slot on the first page (ie. if the service booked from 11-12 or 18-19, they would not be even as an alternative, but only times between 12-18 and 19-21 for example.
3 votes -
Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
Sorting Customer Profiles by surname
I wish we had the possibility to sort the "customer profile" list by names.
When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.
It is also annoying for the returning guests if we did not manage to merge…
4 votes
- Don't see your idea?