881 results found
-
Vostio
Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.
2 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
8 votes -
Add products in the guest portal after check-in
If a guest has checked in online early in their journey, it would be nice if they can come back to the guest journey and add a product after they completed they online check in.
This means you can have guests checking in online for example just after their booking and they can manage their reservation in the guest portal. Do if they want to add an early checkin the day before, or order a late checkout during their stay, that they can do so in the guest portal.3 votes -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
Telephone number as standard room list for excel export
Hi,
It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.
Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in…
3 votes -
Returning guest loyalty per property
As guest profiles are shared across multiple properties, at the time of check in we can see the guest is a returning guest, but we can't see how they actually stayed with us in that particular property (unless you open guests dashboard, extra 2-3 clicks).
This doesn't present the best customer experience, as we can't see in which brand or hotel they have stayed previously, so we can't welcome them back or introduce them to the brand/hotel appropriately.
It would be good to see how many times the guest has stayed in the selected property at the time of check…40 votes -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
3 votes -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
7 votes -
Show availibility even if there is a stay length restriction
Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.
4 votes -
Loyalty program
It would be amazing if the self check-in offered the option 'I want to become a Strawberry member' instead of 'I want Strawberry to send me promotional content'.
We would get many more new club members that way.
3 votes -
Add classification from rooming list
For example if a guest is disabled, an automatic update of the (new) profile from the imported rooming list makes it easier for hotel users to keep track of specific needs. It is too time consuming to define a customer classification for each new profile being created, so it would help if it could be defined via the AI generated rooming list.
At the same time, most hotels handling crew want to be able to see that the guest is a crew member from previews and timeline as it helps with i.e room assignment. So marking the profile with the…
2 votes -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
4 votes -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Transfer guest contact details from tablet to guest profile
We can use a tablet where the guests would enter their contact details and that would automatically get transferred to Mews guests profile - without the full self check-in process.
6 votes -
Prevent users from cutting keys on reservations that are status 'to check in'
A property option or configuration to not allow keys to be cut on any reservations that are 'to check in' - they must be checked in first or cut during the check in flow only.
2 votes -
Turn off automatic e-mails for specific rates
I would like the possibility to turn off e-mails for specific rates. We have travel agencies where the customer books directly from them and then the travel agency will book the nights directly from our website. However, now the guest will automatically receive a confirmation and a price that is not correct since they booked it through an agency who have set up a package price for them.
As it is now, we are excluded from being part of some of these packages and from being a supplier to some agencies because of this.
This feature is available from a…
6 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß22 votes -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
2 votes -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.4 votes -
Sign in Account
Feature request: Add guest account Sign-in to the Mews Booking Engine
Sign-in method: Email + password
Placement in flow: Show Sign-in on the Contact details step (before payment), so returning guests can sign in before entering personal data
Expected behavior after sign-in: Automatically prefill contact details (for example: name, phone number, address) from the guest profile
New guest flow: Option to create an account during booking
Account recovery: Forgot password via email
Privacy: Clear consent for storing and reusing details for future reservations1 vote
- Don't see your idea?