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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
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Guest Experience

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113 results found

  1. Message Templates

    There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.

    12 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Reminder online check out

    When a guest makes a reservation the same date of arrival before 9am, Mews sends the template for check in online but then at 9am also the reminder email is sent. This means that the guest have two identical emails in the same day. So we would like that, for bookings made in the same date of arrival, the reminder is deactivated.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  3. Shorten MEWS Urls, which are sent out to booking.com guests (booking.com guest email addresses)

    Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.

    Line breaks are inserted by booking.com after every 71st character in the url.

    We remove linebreaks manually and resend the urls to the guests.

    14 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Resend all mailings

    Resending customer relevant emails (online check out, payment verification) should also be done by staff.

    3 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  5. Mail Templates display active status (enabled/disabled)

    The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.

    It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.

    7 votes
    2 comments  ·  Communications  ·  Admin →
    How important is this to you?

  6. online check in link open after check-n

    The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  7. Update confirmation email preview for guests when modifications are made

    After sending the confirmation email to the guest, if any modification are done afterward, the guest do not see them on their preview. Unfortunatelly the system does not update accordingly, we always need to send a new confirmation email. It would be really nice if all the time when we make a modification or add an item, the guests can see it as well on their preview. So we would not need to send a new confirmation email always.

    4 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  8. Adapt room picture on Email template

    When a guest receive a stay confirmation or proposal, it would be nice if the room picture is shown on it

    15 votes
    idea to upvote  ·  1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  9. Disable before start reminder email

    Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    14 votes
    5 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Show deposit on confirmation

    Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation

    3 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  11. every new profile send marketing email

    having the decision for -every new profile is automatically set to "send marketing emails"

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  12. Display guest messages and internal messages apart

    Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.

    2 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  13. send guest messages

    At the moment, you cannot send a message or email from Mews to your guests.
    This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.

    26 votes
    4 comments  ·  Communications  ·  Admin →
    How important is this to you?

  14. Showing a booking's hours in emails

    For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  15. Email placeholder for travel agent confirmation number

    Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.

    2 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  16. What are the emails opening ratio/KPI ?

    We need a way to know how many guest open our emails, how many click on the links and call to action

    5 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Allow Bring back Campaign on MEWS Email templates

    Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.

    3 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Include the name of each occupant on the confirmation email for a group reservation

    Include the name of each occupant on the confirmation email for a group reservation

    Original FR: Faire apparaitre le nom de chaque occupant sur l'email de confirmation pour une réservation de groupe

    4 votes
    2 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. Language in confirmation email

    If a regular booker (who has their default language in Dutch) books a room and wants an English confirmation, in stead of Dutch this is not possible. It would be great that when the booking engine language is set in a specific language, the bookers (or guest) gets the confirmation in that language.

    2 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  20. search messages

    a search function in the messages would be very helpful - or being able to see whether a guest has sent a message through MEWS in their profile/reservation.

    For example if a guest asks to cancel and a cancellation/no-show fee would apply it would he useful to be able to check whether and when they requested this.
    The CTRL+F command is quite tedious to use because it requires to load also older message first, and that is not ideal.

    11 votes
    3 comments  ·  Communications  ·  Admin →
    How important is this to you?
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