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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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890 results found

  1. There are currently two ways to open the booking engine and I would like to see them combined.

    1. Standalone: to open the booking engine with a URL on a new tab/page of the browser. It also allows deeplinks to preselect language, currency, dates, persons, category etc.
    2. Widget: to open the booking engine in a, iframe popup overlay by creating a button with the class 'distributor-open' and without link.

    I would like to use a combination of them, so open the widget with a deeplink.

    It should be as easy as adding the deeplink to a button with the class 'distributor-open'.…

    1 vote

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  2. Many of our guests are quite concerned that the deposit they have paid is not shown on the confirmation email. Could we please include this on the confirmation

    4 votes

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  3. It would be great if you can set a limit on bookable items. For instance a max amount of 3 for late check-outs or early check-ins. That way you can upsell without putting too much pressure on the housekeeping team.

    Would love for that to happen!

    With regards,

    Ruud - The Duke Hotels

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
    The new update is great with categorized notes.
    Being able to upload a picture of our VIP and regular guests would be really helpful

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Corporate and Guests' Profiles should be shared among All the properties of a Hotel Group.

    1 vote

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  6. Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.

    4 votes

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  7. The Mail Template page displays every email which can be sent by Mews, however there is no indication asto whether or not the email is active / enabled.

    It would be ideal to display the status of each email, so at a glance we know which emails are enabled and which are disabled without having to review stay settings.

    7 votes

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  8. The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.

    1 vote

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  9. At the moment guests can skip the email line on tablet App. Having this line mandatory would improve our efficiency. Thank you.

    4 votes

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  10. Add a hyperlink to the booking notes, or the guest’s profile

    2 votes

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  11. On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded

    1 vote

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  12. Display the loyalty number/code in the guest portal.

    4 votes

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    0 comments  ·  Loyalty  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When a guest receive a stay confirmation or proposal, it would be nice if the room picture is shown on it

    16 votes

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  14. After sending the confirmation email to the guest, if any modification are done afterward, the guest do not see them on their preview. Unfortunatelly the system does not update accordingly, we always need to send a new confirmation email. It would be really nice if all the time when we make a modification or add an item, the guests can see it as well on their preview. So we would not need to send a new confirmation email always.

    4 votes

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  15. Mews currently does not allow restricting minors to be booked into selected room/space types. For example allowing a child to be booked to shared dormitories and especially as the sole traveler is in a breach of regulations in number of countries.

    Feature to add - option to select per space type to allow minors to be booked in and also whether only as secondary occupant to an adult or as sole occupant.

    23 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Some guests have read the before start, but decide to do the online check-in later. We are getting complaints that the reminder is experienced as "spam".
    It would be preferable to have the option to only send the before start e-mail, but disable the before start reminder.

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Today it is not possible to guide your guests to one kiosk if you use multiple bookable services. This makes it unable to do check-ins for for example day-uses from the same kiosk as normal bookings. Resorts with one arrival reception can't use 1 kiosk to handle multiple services on their Resort. There are multiple use cases where this could be used.

    10 votes

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    6 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. The ability to set up a pop up that comes up during booking, with all the benefits of why guests should book direct.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. At the moment, you cannot send a message or email from Mews to your guests.
    This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.

    29 votes

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  20. Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.

    3 votes

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