854 results found
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Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…20 votes -
Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.Benefits:
- Guest Convenience: Guests can retrieve forgotten items without…13 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
34 votes -
Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…17 votes -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
36 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
8 votes -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
46 votes -
Ready system for eID
With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.
Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.
9 votes -
Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]9 votes -
Returning guest loyalty per property
As guest profiles are shared across multiple properties, at the time of check in we can see the guest is a returning guest, but we can't see how they actually stayed with us in that particular property (unless you open guests dashboard, extra 2-3 clicks).
This doesn't present the best customer experience, as we can't see in which brand or hotel they have stayed previously, so we can't welcome them back or introduce them to the brand/hotel appropriately.
It would be good to see how many times the guest has stayed in the selected property at the time of check…38 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
6 votes -
Check in form: "Issuing Authority" instead of "Issuing City"
The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.3 votes -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
2 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß21 votes -
Transfer guest contact details from tablet to guest profile
We can use a tablet where the guests would enter their contact details and that would automatically get transferred to Mews guests profile - without the full self check-in process.
5 votes -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.2 votes -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
4 votes -
Prevent users from cutting keys on reservations that are status 'to check in'
A property option or configuration to not allow keys to be cut on any reservations that are 'to check in' - they must be checked in first or cut during the check in flow only.
1 vote -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.3 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
14 votes
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