Skip to content
← Guest Experience

What is the problem you're trying to solve?

Guest Experience: Guest portal

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Customizable Online Check-in requirements

As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

353 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Jenny Närhinen shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
on the roadmap  ·  Adminjames.taylor (Admin, Mews Systems) responded  · 

Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.


This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.


We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this in the coming months.


Thank you for your continued feedback.

Show previous admin responses (3)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Svenja Heer commented  ·   ·  Report

    I understand, that it doesn't make much sense during online c/i, as not every guest arrives by car, but we should be able to add the field to the physical registration card at least.

  • keishiro ikenaga commented  ·   ·  Report

    That's a good idea. It 'll be better if we could customize the questions ourselves.

  • Graham Hadaway commented  ·   ·  Report

    this needs to be added to online check in form and assigned by guest

  • Charmaine Lee commented  ·   ·  Report

    When guests do the online check-in, we need it to be compulsory for them to fill in their ID details too. At the moment in the region where we are living, apparently it's not possible to do because it's not a legal requirement. But for us as a property, we want to know that everyone has an ID, so that if an incident happens like theft, the police have something to go on to try and catch the culprits. It's important for us to have this feature, since we are trying to work more with the covid-19 situation by making it safer for guests and our staff to keep safe distancing from each other. Please can you make this mandatory?

  • Claudia M. commented  ·   ·  Report

    we see a huge issue with the actual setup in US as there are nearly no requirements on what the guest has to provide. Therefore we do not collect any information during online check in. This is not helpful in regards to guest profile quality. We need to be able to ask our guest what we believe is required. There I support this request highly. And as usual, quick would be good as well.

  • Margot Demmers commented  ·   ·  Report

    because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.

  • Anonymous commented  ·   ·  Report

    We want to collect information if the stay was business or leisure.

  • Matthias Genetzke commented  ·   ·  Report

    Can the online check-in form include a mandatory email field (for the person that made the booking)?

    This would help us update the guests profile with their actual email, instead of a generic one, in case of OTA bookings (such as booking.com etc)

  • Bob W. commented  ·   ·  Report

    That would work great for us as well - especially if the online check in arrival/departure times would automatically also update on the timeline accordingly. :)

  • Bibi Post commented  ·   ·  Report

    Ask the quest for arrival time in either the booking process or in the check in feature. It would really help with scheduling our front office hours.

  • Jakub Šalmík commented  ·   ·  Report

    Estimated time arrival will be nice for guest and property too because they could now when they will be more bussy. Guests could easily choose ETA in online check-in process (or booking process too). The property will have information when a guest arrives in the hotel. This could be integrated within Commander as well - like a statistic, list of guest sorted by time etc.

  • Mews Product Team commented  ·   ·  Report

    As guests complete their personal details during online check-in, this is a great time to ask if they might have any special requests or preferences. With an additional field, guests could then add any important information, which would then be automatically added to their guest profile so that property staff can prepare accordingly before they arrive.

2 Next →