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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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146 results found

  1. When a reservation is made via Company, it would save time to have the Company name pre-filled in the registration card.

    20 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  2. Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    171 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  3. usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    6 votes

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    1 comment  ·  Kiosk  ·  Admin →
  4. 5 votes

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    released  ·  Mews Product Team responded

    Hi All,

    Coming back to this feature and letting you know that we have released it! Many thanks for the feedback and hope to talk to you very soon in some of your ideas. :)

  5. When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...

    84 votes

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  6. For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.

    171 votes

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    released  ·  14 comments  ·  Guest portal  ·  Admin →
  7. When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.

    37 votes

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    released  ·  2 comments  ·  Guest profile  ·  Admin →
  8. For B2B sales, save enterprises contact and travel agents contacts in entreprises and travel agents instead of customers

    7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  9. 12 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  10. 10 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  11. 72 votes

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  12. Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.

    It's also important for being able to track the correspondence which was sent out to guests.

    290 votes

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  13. 7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  14. 9 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  15. 4 votes

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  16. 6 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  17. 16 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  18. To implement the tick box for receiving marketing updates.

    38 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    The feature was released and is located. The marketing opt-in check box is located at the last screen of the booking (the Details page).

    Have a great day,
    Aneta

  19. "Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."

    3 votes

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    released  ·  1 comment  ·  Booking engine  ·  Admin →
  20. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
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