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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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487 results found

  1. Det hadde vært fint å hatt muligheten til å filtrere account ledger på "past revenue" slik at man ikke får opp "future" og "checked" in også.

    2 votes

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  2. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  3. It would be nice when we send out the confirmation letters to our guests that there is a seperate section for special/important information to share with the guest. For example the exact room number or floor level for returing guests or critical information such as discount VIP status info.

    101 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. Automatic settlement rules for manually created bookings

    14 votes

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  5. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  6. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    4 votes

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  7. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  8. Charge the guest 12hrs +/- before check-in/out

    2 votes

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  9. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  10. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  11. We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    6 votes

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  12. Deposits with different VATs should flow into different accounting categories. Thus, if the deposit is posted with 19% it should go into accounting category "deposit 19%" and if the deposit is posted with 7% VAT it should go into accounting category "deposit 7%"

    3 votes

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  13. It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    3 votes

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  14. We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.

    4 votes

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  15. When pulling the "Gross Value" information, it would be great to have the Tax and Net Values pull into the report as well so only one report needs to be exported/run to determine what the net revenue and what the taxes were associated with each individual transaction. Right now I would have to run two separate reports to get this information and then manually match up the tax amounts with the net amounts to get the total amounts.

    Also, when exporting this and reviewing, there is no easy way to create a pivot table with the items because the "ITEM"…

    2 votes

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  16. it would be helpfull if you can remove the room number from the bill. some guest expect this to be the final roomnumber while we can not guaranty it.

    22 votes

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  17. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

    1 vote

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  18. Let the acc. provider decide at which time the night audit shout take place.
    So it is easier for late arrival or Bars to post there revenue.

    14 votes

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  19. Total amount of pre-authorizations, currently there is only a list but not a total amount. We can see this amount in reports and from the client's profile for consumption control

    1 vote

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  20. 2 votes

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