I very much agree that this is critical. Charge cards and Refund cards should be 2 different rights to assign to users. This makes it possible for ADMINs to assign these reights to i.e. Managers or Reservation departments only.

Good idea, staff cannot even access the mail queue without admin access so front desk and reservation team have no clue if a email is actually delivered or not.

Notify an employee when a mail is not delivered.
We can see in the waiting queue that some mails are not delivered whith gateway statut, be this information is difficult to access.

Hi Mews Team,

As we grow and develop different access levels for departments, the option to switch this access on and off for front desk and reservation departments is key. This will support guest engagement and making sure the guest has been sent the right documents.
This is major request as Mews has no functionality on automatically sending the invoice at check out as the bill is closed - per segment/rate or company!

Thanks

It would allow Res teams to confirm that an email from mews has been sent in case a client argues they haven't received a confirmation or cancellation email.

Very important to avoid issues.

Please process this proposal quickly as possible - is very important for us!

This is very important for us - this is the only way a receptionist can tell the guest if the email has arrived!!!!

This is very important for us - this is the only way a receptionist can tell the guest if the email has arrived!!!!

Please allow all levels of users to see guest emails in order to provide quick and immediate services. Thanks

In order to see which emails were sent to guests, this is very import for all of us.

It is very important! Staff need to see which emails were sent to guests.
.

Hi Moh,
This topic is open on the below link, maybe good to vote there too:
https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/44685652-emails-queue-accessible-also-for-non-admin-users

Very important to be on the same understanding

I agree!! Please process this request as quickly as possible.

i agree!

i agree!

Giving the employee as non admin permission an access to the corresponding that being sent directly from mews, such as booking confirmation, cancellation, invitation for online check in, invoices and etc, will speed up the employee to find the corresponding without searching in all mailboxes or activity logs.

Why can't we see the mails sent to the customer under the mailing tab of the reservation? From a user experience point of view, this would be much more convenient than going to the Mail Queue section and searching for a specific mail address and time period.

You can still rebate items without having the 'Rebate Items' privilege by canceling closed items or items that fall outside of EHW.

This privilege only restricts whether or not a user sees the rebate icon on a bill but does not fully restrict the ability to rebate.