we don't want to give everyone in our business admin rights just for them to be able to see sent emails doesn't make sense

Why only admins ?? It doesn't make any sense...

Very important to ensure confirmation emails are being sent to clients in case the email address has been taken wrong, to avoid no shows and for the client to ensure all details of their reservation are correct. Also when it comes to disputes with cancellation charges with clients claiming they have never received the confirmation.

very important

This is essential for Front Desk and Reservations as they are the guest facing roles and the ones questioning if confirmations etc were sent.

yes please

Absolutely required for Front Desk staff to have access to system emails sent to guests.

I love the new function to see the mail queue on the profile dashboard. This is amazing, so we can see exactly which communication was sent out for this particular guest.
After sharing the love and spreading the word about how amazing this new feature is with the teams, we quickly realized it is only available for admins.
In fact, this is most important for reservations and front desk who would have the guest standing in front of them/have them on the phone and need to have quick access on which booking/cxl confirmation was sent to the guest when.
If this can be made accessible it will be super helpful for the guest-facing teams. Admins don't deal with that every day - operations do. :-)

Hi dear Mews product team. As it is an idea to upvote, can you please consider next one.
Actually mails are link to Guest profile, through the mail adress of the profile receiving the mail.
Which mean that if a guest reserve through BOOKING or another OTA or channel, with an 'non permanent' mail adress, and when the guest update his profile, or receptionnist update the profile, of that guest, the mail who was originaly attach to the mail adress, is been kept if the data files of our system, and we can retrieve it for the time we remember the original adress of that guest but lokking in the history mails of the PROFILE with the mail adress which is been change, the mail is dessapeared.
So can we suggest, that the mail keep attach to the guest name, or reservation, or may better when we 'merge' profile, that the mails move from one profile to the profile stayiong over as well ? Thank so much for the time you take to consider the request. Regards

This would be very helpful

An alternative to this would also be to access emails sent via the action log tab on the reservation or profile...

100% require this, our team needs access to review communications to guests without admin rights

As an alternative access to mail queue items could be included in Create and manage customers in order for the front office staff to be able to easily access the information

This is a basic operational issue. Every end user, with guest contact should be able to see, what kind of operational mails, have been send to the guest. Not having this possibility, is like the 'Groom' have to bring the luggage to the room, but he don't have the key to enter the room.