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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2208 results found

  1. email guest standard forms

    Would it be possible to add certain forms to Mews (like a laundry list) which we are then able to email to the guest through the system.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Receive an alert on restriction override - Reservation modification

    You can easily update/modify an existing reservation, even when a restriction applies. No warning is shown (e.g. MinLOS is disregarded when updating a booking)

    38 votes
    idea to upvote  ·  1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  3. Create tasks from the messaging screen

    As a reservations agent I often receive requests via chat for extra products, services or items to be added to a room prior to a guests arrival, for example extra pillows. I would like to be able to create tasks for the correct department when a request has been made.

    3 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Extra group by value settings

    In the reservations report, I would like to be able to group by Date (not arrival or departure date)
    I would also like to be able to group by multiple factors.
    E.g. Group by both date and by rate code

    3 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Moving invoice created to PM on new billing screen

    in the old billing screen, when you had created an invoice, it was immediately visible on the unassigned left side.
    now with the new billing, it "disappears" and you have to click out to say the payment tab to go back in to the billing tab before you can see the created invoice and move it to the Pay Master.
    this is creating additional unnecessary work!

    5 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?

  6. Manager Report - Scheduling a clean PDF that matches on-screen formatting

    We would like to schedule an export of the Manager Report for our Directors.

    However, the only option is to export to a spreadsheet. Ideally they need to see a clean PDF version with the same simple formatting that we can see on the MEWs page.

    i.e. can we please have an export format in PDF for the Manager Report, that matches the same onscreen formatting in MEWS, which we can schedule to send automatically to a selected Export Target?

    25 votes
    1 comment  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Hide Absolute adjustment in dependent rates

    1 vote
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Dark Mode

    Create a dark mode for Mews Commander.

    34 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. OPEN CLOSE INVENTORY

    COULD IT BE POSSIBLE TO ADD A "CLOSE INVENTORY FUNCTION" ?
    1) "BUCKET A" IS THE ENTIRE HOTEL
    2) BUCKET B" IS CORP RATES
    3) BUCKET C IS LEISURE RATES
    4) BUCET D IS STAFF RATES ETC ETC
    IF YOU CLOSE OUT BUCET 1 - ALL THE BUCETS CLOSE. BUT IF YOU CLOSE UT I.E BUCET "C", A AND B WILL STILL SELL - THAT WAY YOU CAN GIVE KAM ACCOUNTS LONGER AVAILABILITY THEN I.E BOOKING.COM
    ALSO A FUNCTION TO OPEN CLOSE OUT SPESIFIC ROOM CATEGORIES IN A SIGLE CLICK.

    20 votes
    2 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Activity Report displays only 10 employees

    In the activity report, it seems like we only display the top 10 employees by amount of "activities" performed (descending). Have tried to export the report to Excel, but it does not seem to show a break-down per employee (i.e. no employee names were displayed) only total by hour & day of week.

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Mews Analytics Timeline View

    Before 25th of October in Mews Analytic properties could see all the dates they set up the report for. However, after 25th the empty lines are hidden and reports is shown only from the Live date in Mews

    1 vote
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Grouping products on Bills and Invoices

    individually posted products appear lengthy

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Automatic booking reallocation when setting room Out of Order

    At the moment in order to put a room out of order, you need first to reallocate all the reservations assigned to that particular space. It can take a lot of time, specially if it is a long period.
    It would be nice if Mews could automatically reassign those reservations to another space.

    7 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  14. It would be great to have a button to check-in the customer while we are on the bill windows

    I ask for payment at the arrival, once the client has paid I have to close several windows to get to the check-in button. That would be great to have this button just after closing a bill.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. chat

    Message visibility

    Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.

    In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
    There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.

    20 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Simple automatic yield management functionalities for rates

    It would be great to have some simple functionalities to help the rates yield management such as soon for example, as the occupancy of a certain category is above 60% increase rates by 10 EUR or 10% .
    This would save a lot of time and help increase the revenues.

    45 votes
    idea to upvote  ·  3 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  17. After Upgrade no more automatic change of rooms from Mews after extentions

    After the last upgrade of mews. It is not possible to extend an upgraded person in the upgraded category as Mews moves the booking to the originally booked room (regardless if blocked or not )

    8 votes
    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Avoid automatically use of Merchant

    Since your billing enironment has changed, the button "billing and close" uses automatically the merchant!!!! As well as if we want to cjoose the button payment to avoid the mercahnd, on the top hand left of the menu, "Merchant" comes as first to be chosen... We don't use theh merchant and want an easy way to avoid it as to push it always. Thanks

    3 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Lock Top & Left headers, provide easier right/left scrolling

    I selected rate management, but this occurs in so many places, reports, availability, reservations rate screen, etc.

    Please lock the top and left headers on any screen that has up/down right/left scrolling available.
    Position the scroll bar directly under the locked top header for easier navigation and indication there is more information off screen.

    The scroll bar is at the bottom of the page, and nothing is locked at the top or right of the page, so when you have to scroll right you completely lose all headers. It becomes very tedious to have to guess where to land, then…

    1 vote
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. DEPOSITS ITEM

    Il sistema crea le voci di Deposit (sia positiva che negativa) anche quando non è stato effettuato alcun pagamento!
    Questo porta il conto del cliente automaticamente a zero, ovvero pronto per effettuare il checkout. Il rischio di fraintendimento è elevatissimo!!!!

    The system creates Deposit items (both positive and negative) even when no payment has been made!
    This brings the customer's account to zero automatically.... The risk of misunderstanding is very high !!!!

    1 vote
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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