Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    111 votes

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    idea to upvote  ·  9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

    8 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    7 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. When filter for Cancelled reservations in the reservation report, the status cancelled should be ticked when looking for cancelled reservations.

    15 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
    Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
    Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
    Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

    10 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  6. As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.

    So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.

    10 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Not only to make it easier for employees but also to prevent people from having multiple usernames and passwords so that when someone is terminated, the access to all systems can easily be removed.

    11 votes

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    idea to upvote  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    46 votes

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    2 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m very happy to announce that we are finishing the development of the the first phase of the Spacetime project – the extra beds functionality – and I’m looking for beta testers of this new feature.

    It will allow our clients to manage the extra beds and baby cots effectively in Mews Commander.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  9. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    63 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated your idea as one to be upvoted by the Mews community.

    Remember you can share a link to your idea with your colleagues so that they too can upvote the suggestion.

    We look forward to your continued feedback and suggestions.

  10. Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    9 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    18 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. To keep track of quarantine rooms at our property, we would like to see the Mews Commander showing this rooms with a small sign. The same sign / feature as the extra bed would fit perfect. Just a Letter Q or simmilar. We now have to enter each of the reservation cards to read if rooms are in quarantine or are free to enter.

    6 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    57 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

  14. Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they

    2 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Please remove the option to charge the customer card against all items under Unassigned.
    This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
    This is a technical disadvantage.

    Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.

    11 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

  16. When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    74 votes

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    7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  17. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    131 votes

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    19 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  18. When restrictions are in place (for example: minimal stay 2 nights) the internal user CANNOT see the rate on those given days. In fact when restrictions are in place the hotelier cannot see any of the rates. So when there is a WALK IN or a request the hotelier is flying blind. Therefore: even when restrictions are in place there should be an option that hoteliers or certain users can still see the rates of that day.
    Example: no show and a walk in on a restricted day
    Example: restriction on Saturday minimum stay 2 nights but a group of…

    5 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. In France, it is now mandatory to give the postal code of the guest when you want to close the bill. So it would be very convenient to make it mandatory when the customer makes the reservation. Or to leave us the choice to add it as a mandatory information or not.

    6 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  20. A list of general notices, birthdays, VIPS etc.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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