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Mews Operations (PMS)

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  1. 3 votes

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  2. When managing different bookable services, like we are. It would be helpful if you can show the name of the bookable service on the booking engine. As it can get confusing for guests to see the hotel's name on top when booking the apartments they manage under a different name across the street.

    Or, like us, when you manage multiple small properties in a single Mews environment, each with it's own name and address.

    On that note, being able to set a different address per bookable service would be great! In the transition to bookable services, this would be a…

    2 votes

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  3. We are looking to IMPORT new calender events, as we have a chain of 15 hotels and need to add these events seperately for each event, each hotel...
    would be extremely helpful to add all of these events at once

    4 votes

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    2 comments  ·  Operations  ·  Admin →
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  4. It will be great if the search bar can provide more results, like the proforma invoices

    27 votes

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    5 comments  ·  Operations  ·  Admin →
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  5. Although the name of the guest appears in the reservation details, it would be great to be able to add the name of the guest (as a placeholder) in the text and subject of the email for the "Booker Confirmation".
    For example:
    "Dear Isabel (booker),
    Thank you very much for your booking for Edward Wilson. Etc."

    10 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. We would lwant a smart ristriction to have a minimum stay of 2 nights without any revenue loss of open one nights. For example: guest A books from Mo-Wed, guest B books from Fri-Sun -> Thur night will stay open due to the current possibilities in ristrictions.

    2 votes

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  7. Currently the option "create task when added by customer" for stay items is only triggered when the guest adds this after they have completed the booking process. However, a task should be created each time a guest adds this item. Even during the booking process as certain orders or actions need to be taken so we can ensure that the item added can be guaranteed to the guest upon check-in.

    3 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be really great if we could quickly add notes to a booking from the timeline, in the side panel that opens when you click on a reservation.

    Now, to add a note you have to click once to view the details, once on Manage, then in Properties and scroll down to add notes.

    8 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Have the option to send a link to the payment portal without amount, so the guest can enter their credit card securely. This is especially important for reservations via phone or email.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  10. The number of age categories to be supported by Mews should be increased to 5

    2 votes

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  11. Bonjour, serait-il possible d'avoir une icône "parking" sur le profil du client dans le calendrier pour rapidement voir combien nous avons de lésa parking ?
    En effet, à ce jour, la gestion sur MEWS du parking n'est pas du tout lisible et pratique... Merci d'avance pour votre retour. Lucas

    2 votes

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  12. We don't have 24 hour reception so it would be helpful if, when reception closes, we can put a restriction / stopsell on the remaining rooms so no one can book them after hours

    We are currently adding a Restriction with the start date and end date being the same to get around this issue
    Blocking multiple rooms is also time consuming and alters management reports

    As great as Mews is, I've used 6 other PMS and this is the first one to not have a feature similar to this

    14 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. At this moment, it is not possible to send one confirmation to the guest/company that includes both hotel rooms and meeting rooms as they are two different bookable services.

    It would be great if one confirmation can be send that includes hotel rooms and meeting rooms.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  14. Duplicated reservations currently needs manual removal, to create automation to allow for bulk deletion of duplicated reservations.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  16. Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away

    10 votes

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    3 comments  ·  Operations  ·  Admin →
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  17. There is a need to send customizable pre-arrival emails, based off of pre-written templates that are specific to the guest's room type. A couple of different template options, and the ability to customize the message before sending it. That's what we need, desperately.

    1 vote

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  18. Hi,
    If staff have the access for reservation they can override the rate in the "new reservation " screen. Is it possible to add a special permission for this ?

    1 vote

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  19. add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.

    27 votes

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    3 comments  ·  Operations  ·  Admin →
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  20. Add a privilege to control who is able to revert cancelled reservations so that some users are able to revert cancelled reservations outside of the occupancy interval without having to adjust the occupancy interval setting.

    1 vote

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    idea to upvote  ·  0 comments  ·  Operations  ·  Admin →
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