Blacklist a guest profile from an automatic booking
When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Date of birth would be the best identifier, as emails and phone numbers can easily chnage. Would be perfect if Mews could notify us by creating a task to look into/merge the 2 profiles with same name and DoB.
While doing a new reservation, it is not possible to see if a person is blacklisted until we merge profiles. This means we would go through the booking without knowing immediately the person was blacklisted. It would be very helpful if we could see that as soon as the name is entered in the system.
Also, an icon should appear when entering the name, not only for blacklisted but for returning guests too.
Sofía Llorente commented
I think it would be better to check by name, ID or phone number, if the customer has been already blacklisted as many companies generate a new personal email for each booking. Thank you