Blacklist a guest profile from an automatic booking
When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.
Sofía Llorente commented
I think it would be better to check by name, ID or phone number, if the customer has been already blacklisted as many companies generate a new personal email for each booking. Thank you