Mailing History Report
Allow properties to access their mail queue and preview emails sent to guests.
Filippo Vicentini commented
A history of each email sent by Mews to the guest should be found in the reservation module, under the "Mailing" tab. If not the whole email with text, at least the email type (confirmation, before start, etc.).
In addition to this or at least until this feature is available, it would be useful that a user-level permission to visualize email queues is added (now only for admin available).
This is really important, as otherwise we are totally disoriented on what we ourselves communicated to our guest.
Releasing this feature would be a huge plus.
+ the user who send the email
Petra Vanhautem commented
It would indeed be very important that we can see a copy of the mail that has been send to the guest in order to check. It could also be possible that a copy of the confirmation/cancellation emails would be send to the front office email.
Bertrand Omont commented
Create a specific right to access the email sent list because only admin can see it which is not possible for receptionnists...
WE NEED TO UPLOAD ALL OUR MAILS IN THE SYSTEM, SO TO CHECK THEM FROM ANY POINT OF THE HOTEL, ON TOP.. MAILS SHOULD BE LOCAT-ABLE INSIDE THE GUEST "MAIL-SPACE" SO THAT WE CAN KEEP THEM AS AN HISORY RECORD OF THE GUESTS NEEDS ...
René Hans commented
Desperately need that function. Need to know any detail of customer communication. Surprised the system doesn't have this feature
Linda Ohlson commented
Why email logs are not for everybody but only for admins? This not very handy as we wish to set privileges to employees, but it's necessary that all to be admins because to see the email logs is a must. Then another thing which was pointed out is the below, we really need to se what email consists, it's good customer service. It's embarrassing if we need to ask from guest, what emails they receive from us.
Betty Devos commented
history records of sent items are crucial, in my opinion. Guests can indeed refer to it and now we do not know what or when it was sent.For example, if it concerns a survey via booking.com, you can find the messages sent there, but this is not the intention of a PMS system that values innovation, right?
Madeleine Rohde commented
I agree too Frank Blattl. If a guest is "rejecting" the offered and agreed rate when checking-in we can´t see the content of e.g. the confirmation mail and condition the guest booked once via MEWS. All we can see ist when a mail was sent and the underlying occasion/ event. An dall we can do in the end is ask the guest if he/she may show us the mail as proof.
Hoping to get more transparency on this!
Frank Blattl commented
It is a must as rates and cancellation policies could change and guest refer to the email they got from the system, but the hotel cannot view them. Even mistakes in texts and links could be easier emended.
So, we also hope this function comes soon.
I think this idea could be merged with this one: https://feedback.mews.com/forums/918232-commander-pms/suggestions/38735692-e-mail-log-in-profile-reservation
On April 3 of 2019 (last year) I see that mews asked if also non-admin people can see e-mails.
From our part, having more than one person working at front office, it is of absolute necessity that each and every member of front office or reservation office can see e-mails between guests and hotel.
Hoping that this funtion comes soon
This would be a wonderful added value:
"Currently you can see all mail queue items and the fact they were successful or failed etc. But you can't see or download a copy of the email. Whilst you can resend most emails or even send a copy to yourself from the reservation screen you can't resend or get copies of the charge success/failure emails."
Viktor Puetzer commented
It would be nice if all emails sent by Mews on behalf of the hotel are really sent on behalf of the hotel (and not from another email address than the hotel's email address). This would allow the see all mails in the hotels mailbox under sent items. It would also be nice to give the possibility to put the hotel in copy in either case.
Robert Kneubühler commented
Is necessary as the front desk is confronted by the bookers, guest and they have to argue with them at place. If they don't have acces they can't prove that the mail was sent.
Charlie Delamare commented
Currently you can see all mail queue items and the fact they were successful or failed etc. But you can't see or download a copy of the email. Whilst you can resend most emails or even send a copy to yourself from the reservation screen you can't resend or get copies of the charge success/failure emails.
Erik Kei commented
This would also help in regards to seeing original booked rates in case the Distributor reservation was changed.
Ava C commented
Having a field attached to the booking, summing up every email sent through mews.
Karst Adema commented
Currently we are unable to track if and when a confirmation was sent to a customer. It would be great to receive an email CC of the confirmation to our common address. In that way it is clear to see when the confirmation was sent and what details are confirmed.
Mews Support commented
Could access also be available for non-admin users?