Customizable customer classifications
Many people use customer classifications to keep track of specific types of guests. Although we have a selection available, some of them may not be frequently relevant to some properties' operations. Therefore, the ability to edit or customize these labels may make them more useful for daily tasks and procedures.
Justine Pyott commented
We just started with MEWS and can't believe this is still not a basic feature. Customisation of guest stay is an absolute standard in all other PMS. We are stuck!
Gonzalo GOMEZ commented
It would be very useful for us to be able to manage the categories we give to our guests depending on each property.
It is a pity that we are limited to the pre-established labels and that you do not understand that not all hotels have the same needs in this regard and that we cannot make this more flexible.
Hopefully they can do something soon.
Daniel Prägant commented
This is an very very important Tool for a Hotel. So please go for it. It will make your Programm to become an big compettitor in the industry.
Julia Unger commented
Hello from harry´s home Linz-Urfahr.
It would be very helpful when there would be the possibility to split rates and packages.
Florian Ultsch commented
Hi from harry's home & Adler Hotels! :)
It would be immense important to have this flexibility in the guest classification. Thus we would be able to collect guest information and in particular guest interests for our CRM and interest targeted marketing!
Please rank this request as highly as possible!
Aside the customized classifications, the In House report should have a filter to show classifications on screen, the same way it has for Customer Notes
Stephen Jenkins commented
Classifications particularly helpful to us would "Food Allergy" for guests with an important condition and "Restaurant" for guests that like our restaurant, so we can proactively work with them on a reservation pre-arrival. The icon on the timeline reminds our staff of this "classification" during the guest's stay.
Roel Ruijs commented
Strange that such a standard function is not available in MEWS. in this way there is still a lot of manual work. Really great that we can vote.... but since it is open since january 2019, you can question how long it would take to even consider it.
Sorry but exporting a VIP level is the least. Customizing it and actually exporting a FULL VIP List would be a basic feature. Even Fidelio was able to do it!
Robbert Van Rijsbergen commented
we have our own VIP program with and can't use MEWS to manage this, so adds manual work.
Jordi Casals commented
The profiles categories that are right now are useless for a property like ours. We would love to have more categories hardcoded, or to be able to create new categories like for example: honeymooners, influencers... and also to have this categories more visible than a small "icon" next to the name on the profile page.
Nagham - Reservations commented
It would be helpful if we can customize the classifications on the profiles of the guests.
Georgina Reservations commented
The ability to edit or customize is very important in daily use...