It would be great, if a closed bill could be sent automatically to the guest. As for now, after closing a bill after payment at check out with staff, the closed bill needs to be sent to guest manually by clicking send email. It would smooth the process a lot, if the closed itemized bill would be sent automatically to the guest.

Dont see a reason for this not to be done, every guest wants an invoice. Every other service provides you with a proper invoice after purchase. Please make this happen

Ce serait super important de faire partir les factures soit dès la réservation où dès le check in mais l'automatisation des factures est PRIMORDIALE!

In addition to the “Close paid invoice” checkbox at check-out, offer “Close paid invoice and send by email” as an option. We always send the invoice to private guests by email, but nothing needs to be changed on the invoice and automation would take up a lot of work here.

Being able to enable the option to automatically send bills to guests after closing would decrease manual labour for the front desk. Dorothy's comment summarized it very well.

Guests expect a bill following their stay, this should automatically be sent to their email, reducing administration time having to respond to guest queries following their stay

This would be a huge help. Especially for business travelers. If then the option can be turn on and off on the company profiles, then this feature would be very useful.

Automating sending bills would certainly remove some of the manual steps for the front desk and it would greatly complement the Check Out Report.

However, It would also be prudent to offer this feature as an option rather than default. Especially for those properties dealing with a lot of OTA confidential/contracted rates. This can ensure we consider that every guest is eligible for automatic bill sending.

add a checkbox on the reservation screen auto send receipt on checkout.
The front desk employees need a button(macro) send detailed bill by email, because we received a lot of requestd by email to get thus.

This would make it so much easier for us. We get requests for closed bills all the time. If we can get it automated, that would be perfect.

Please realize this feature!

I fully support this idea! I found out that bills are not sent automatically during the onboarding process and was told that guests don't ask for this. Believe me, they do! And some guests are a little frustrated that they would even have to ask. Maybe this is the difference in the American vs. European but every American hotel I have ever stayed at sends the bill after check-out whether I have asked for it or not.

Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.

Comment:

I fully support this idea. Automating the sending of bills would be a game changer for us, making our operations more easy and efficient. It would also enhance the guest experience by providing prompt and hassle-free checkouts and also minimizing post stay communication. This feature is not just important, but critical for our operations. Let's do this! :)

Yes please!
Most of our guest reques for an invoice. This would be the perfect solution!

Our Partner Hotelbeds needs every bill, because we charge the vrtual credit card and, if we can send the invoice automatically, it would be easier for our front office team.

Hi
We are opening our first hotel soon and we would give our guest the best experience at all, but on the other side we would like to make the life as easy as we can for our staff. This process will block our idea of a perfect digital guest experience due to the manual send out of invoices.

Send the invoice automatically to the guest after they checked-out. Now you have to do it manually which takes time.

Send the invoice automatically after the guest has checked out. Now you have to do it manually.

Hi We are in the process of changing our PMS to MEWS and for that reason I started a project with some of our hotels to find potential. One of the issues that the hotels mentioned was this topic. This task is very time consuming and there is a big advantage if bills could be sent automatically to the email connected to the customer profile when they pay by credit card on site. I understand the issue that not all customers should get the bill but I believe this should be possible to solve in MEWS. For example: If a customer has booked through an OTA or other travel agent then this functionality should be disabled (in the same way you that the option not invoiceable disables the button Invoice). Another possible solution could be that there will only be automatically sent bills when the credit card attached to the customer profile is applied (not merchant card or other external cards).