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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Duplicated reservations currently needs manual removal, to create automation to allow for bulk deletion of duplicated reservations.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It should be possible to use the search field to find all Availability Blocks by Name, regardless of status or pick-ups

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  3. The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.

    3 votes

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    idea to upvote  ·  0 comments  ·  Reports  ·  Admin →
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  4. A while ago I asked regarding saving custom reports and I was told to copy the URL and saving it as a Custom Link. It works fine but there’s something that I would like to have, so that it’s even better. Right now when you save the report, it also saves the date you used so we have to change it each time. It would be way better if we could write as a start “Today”, and then for the end “+1, +7, etc”. So that the system automatically makes the changes.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.

    It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.

    Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.

    14 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Every other PMS system I have used categorises Notes on bookings.
    This really is a feature that needs developing In MEWS.

    There should be various boxes, one for Housekeeping Notes/ One for F&B notes/ Spa etc ...
    These teams can then print off reports for notes just for them, without having to wade through things that are irrelevant

    Also one for Public notes ( visible for Guests to see on confirmations and online Kiosks for self check in )

    Private notes for Internal notes - visible only for staff & hidden from Guests.

    This makes for a seamless guest journey,…

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. We would like to send offers and confirmations of a block reservation directly from MEWS. For this we need mail templates for blocks and the possibility to click on the mail template option in the block (just like with the individual reservations)

    11 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Currently there is no ROB (Rooms On the Books) report available in mews. According to the support, the reservations report could be used. However, this report can in no way be used to make forecasting or analyses due to the terrible lay-out.

    So please provide a proper ROB-report as this is the standard in the hospitality.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

    1 vote

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  10. Currently the option "create task when added by customer" for stay items is only triggered when the guest adds this after they have completed the booking process. However, a task should be created each time a guest adds this item. Even during the booking process as certain orders or actions need to be taken so we can ensure that the item added can be guaranteed to the guest upon check-in.

    3 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program

    1 vote

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  12. To be able to filter the reservation overview by "companion" for quicker navigation

    1 vote

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  13. Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Frequently a guest may be searching for a one night stay and if no one night stay options are available for room the default response in Mews is "the room is not available". It would be more accurate to respond that "the room is only available for 2-nights, 3-nights, etc" The guest would at least know there is option to stay if they opt for more nights but the current default response implies that there is no availability and if they had known there was option for multiple nights it is possible they would book the room.

    4 votes

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  15. There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
    We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.

    My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.

    9 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Is there a way to move one or more bookings from one group to either a new one or another already excising group?
    merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
    if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!

    5 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Include the estimated departure TIME to the check-out report.
    During the online check-out guests can choose the estimated departure time. Could we include this respond to the check-out report overview as a new column for example after the online check-out column?

    Would be especially helpful in planning the peak times at the reception and organising the housekeeping the best way.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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