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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1863 results found

  1. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. It will be great if you could post and close a partial settlement for a debtor. That means that you can deduct automatically this payment and eventually issue invoice again in debtor.

    21 votes

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    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Bitte den (abgekürzten) Wochentag zusätzlich zum Datum zB. bei Reservierungsdetails anzeigen.

    .....

    Please enter the (abbreviated) day of the week in addition to the date, e.g. show at reservation details in the reservation info (right hand side of a reservation)

    18 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. I would like to see MMM-DD-YY or DD-MMM-YY formatting.

    My staff is international and gets confused!

    Jul-06-2023
    06 Jul 2023

    vs.

    06/07/23
    07/06/23

    Thoughts?

    2 votes

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  5. It would be great to have events shown on timeline to also reflect in the housekeeping app so that housekeeping staff are aware of events so they can set rooms up accordingly.

    3 votes

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  6. I would like to see where a company or travel agent profile is attached to a reservation, however the assigned billing company is a third party agent/TMC that is not the main company or travel agent to the booking but have the company / agent profile linked to the reservation also print onto the guest bill header details

    6 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Due to the change that already closed invoices cannot be rewritten to company, it is mandatory that MEWS absolutely does not close any invoices automatically. Payments that are received directly after posting, for example, are posted directly against the product and the invoice is closed. Here I can not change the company address from now on. However, on this first invoice the tax statement is visible. If this invoice is charged back and recreated so that it is issued to the company, unfortunately the tax statement is missing here. MEWS is no longer allowed (at least in Germany) to automatically…

    1 vote

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  9. it should be possible for a user on "manager" level to determine and change the user types of the team members

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Manage payments received as sales ledgers so they can reconcile all credit cards received (external payments).

    2 votes

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  11. Ich möchte, dass man über die Funktion "House Use" mehrere Zimmer in einem Schlag wählen kann. Somit könnte man zum Beispiel vielen Zimmer vor Ankunft einer Gruppe am Vorabend blockieren (es ist nur eine Beispiel)

    21 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. It would be great if you could set mews to round all prices to the nearest euro (so no digits after the comma).

    33 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

    195 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

    1 vote

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  16. The old occupancy report is still available but not the previous availability report.

    We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.

    The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).

    36 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for sharing your feedback with us regarding the new availability and occupancy report.

    We currently provide the option to swap back to the old Availability and Occupancy report, by selecting the button on the top right hand side of the new report labelled "Old Occupancy report. Selecting this button will switch you back to the old Occupancy report as requested. Once you are able to view the old Occupancy report, select the Availability under “Mode” filter.

    We have updated your request title to solve for comparing availability by room type over a long period. This request has been updated as one to be upvoted by the Mews Community.

  17. There should be another template called " Receivable invoice" sent when invoice is issued that invites the recipient to pay via bank transfer.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Nous avons inclus nos lits supplémentaires dans le système mais pourquoi n'est il pas possible de voir leur disponibilité jour par jour? Nous avons dû créer un Excel pour faire cela et être sûr de ne pas être en surbooking de lit sup. Merci


    We have included our extra beds in the system but why is it not possible to see their availability day by day? We had to create an Excel to do this and be sure not to be overbooked. Thanks

    7 votes

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    Hello from the Mews product team,

    Thank you for your suggestion. It is currently only possible to view extra beds by selecting individual  rooms each day in the Availability and Occupancy report.

    We have updated your request and set it as one to be upvoted by the Mews Community, for consideration to show extra beds per day in the Availability and Occupancy report.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Currently we have a limit on the quota of the bills for 3000 items. Anything beyond that, the bill will not be closed and the profile will not be able to get checked-out. It is due to the reason that the overloaded amount of items can potentially cause the degraged preformance of the system.

    4 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.

    These sections should have subtotals for easy calculation and review.

    For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.

    This wastes their time, and mine.

    1 vote

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