387 results found
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Allow custom rules to automatically apply guest classifications
It would be really useful if you could create custom rules that automatically apply guest classifications. E.g. once a guest completes 3 stays, they are marked as Important, then once they have completed 5 stays, they are marked as VIP.
Similarly, it would be great if there was also an option to retroactively these rules, e.g. Mews could identify all guests that have 3 completed stays and classifies them as Important, or if they have 5 or more it classifies them as VIP instead of important.
1 vote -
Make guest-in-house report available from mobile app
In case of a fire event, it would be beneficial to have ability to open in house report from your phone on the Mobile App, especially if reception is the place that is on fire.
Having to always print it from PC is not the most convenient.1 vote -
Export report to PDF
It is not possible to schedule reports into a PDF in de scheduled exports.
When you can have it in PDF it's easier to review the reports for us.47 votes -
Consumption of Mini/Maxi Bar items by Room Number
It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.
5 votes -
Availability Block Cancellation Report
This should be a cancellation report that includes the cancelled revenue plus the cancelled room nights of an availability block. To top this it would be great to see the cancellation reason and who cancelled it plus the option to export to excel.
2 votes -
Full guest profile data base extraction for multiproperty
It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.
1 vote -
Single Mail for Exports
There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.
1 vote -
Report that includes commission amounts being paid to travel agencies
A report that shows what commission amounts are due to travel agencies.
3 votes -
analysis by room typology
When I import into Mews Analytics the information from up to two years ago from the previous PMS, the template provided by Mews does not allow me to differentiate by type of room or flat. Therefore, it will never provide me with the ADR, occupancy or total revenue data by type of room/apartment. It would be very convenient to modify this in order to have a fully detailed history.
1 vote -
Customer Stats Report: City Focused Filter
The "city" focused filter will allow Sales and Revenue Departments to have the option to pull for more specific/localized stats of their visitors as opposed to a whole region/territory/filter which could affect product creation sales and marketing campaign (Without needing to export to Excel + filter the customer profiles report)
4 votes -
Invoice sending notification
Earlier we were able to see the invoice on the profile with the notification of closed and sent. This now has been moved the report. We do benefit to see on the profile as this can result in sending the invoice again if the Reception are not confident whilst processing the check out procedures. Going to the report is an option but will be time consuming. Having a report is beneficial for management to track and trace on daily folio sending
3 votes -
A report of all payments and deposit made in a specific date range and linked to reservations in specific date range as well
It would be really helpful to get a report of all payments made into a specific date range and linked to reservation in another specific date range as well (for example: list of the deposits paid in 2024 but linked to reservations for 2025)
2 votes -
Add space and rate information to accounting report export
Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.
2 votes -
Reservation Report should allow you to choose more than one rate plan
You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?
30 votes -
Additional and/or customizable frequency options for scheduled reports
Currently reports can be scheduled to run hourly, daily, weekly, monthly etc.
It would be helpful to have more options ie. 6-hourly, fortnightly etc. and/or the ability to set a custom frequency for report exports ie. 6AM, 2PM, 6PM to correspond with staff shift times.
2 votes -
Templates for reports
I think it would be very helpful to have the option to set customizable (per house, per user) templates for reports.
In general I appreciate the flexibility in creating a report such as the reservation report.
But if there is a report that is needed regularly, it can be a bit exhausting to everytime set all filters.
To set up the scheduled exports is a solution only in case there is a fixed schedule. If we could have the option to select a template that would adjust the filters a certain way, this would be more than helpful and time…4 votes -
Forecast
Dear MEWS Team,
We would like to give you our feedback on the subject of reports. We have already discussed this issue with our contact person at MEWS, and apparently the reports we want to / can pull are a bit limited. So I am happy to share our feedback here and we hope it will soon be resolved and ready to help other hotels:
We need the report or reports to work in the following topics:
- Revenue Conversion --> General and individually (per person)
- Lead Conversion --> General and individually (per person)
- Lead per hour --> General and individually…
1 vote -
Improvement to reservation report - add tick boxes to filters
When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?
21 votes -
Configure accounting report to display invoice statuses based on the consumption date
I am writing to request a change in the way the accounting report date filter works. Right now, the filter shows invoice statuses based on the invoice closure date. We need it to show invoice statuses based on the selected consumption date instead.
For example, if we want to check if all invoices for August are closed, the report currently shows invoices with consumption dates in August as open if they were closed in September. We would prefer the report to show the invoice status as closed if it has been closed in the system, regardless of when it was…
3 votes -
Add "Tax code" in reports
We've explored various reports in Mews with different settings to see if it's possible to extract the tax code in addition to the tax rate. Unfortunately, we couldn't find a way to do this.
Having access to tax codes in reports is essential for maintaining accurate records and ensuring compliance, especially when tax codes change within Mews. It allows us to track which revenue has been taxed with which tax code, providing better control and transparency for accounting and auditing purposes.
Is it possible to add the ability to include the tax code in existing reports in Mews, such as…
3 votes
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