408 results found
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Allow several metrics on different reports
I would like to request that the metric “ADR excl. comp and house” be made available across more Mews BI reports and visualization contexts, not only in the Accommodation Revenue report.
This metric is extremely useful because it provides a more accurate ADR calculation by excluding complimentary and house-use rooms, allowing a clearer analysis of paying guest performance.
Currently, the limitation of having this metric available only in specific reports makes cross-report analysis and dashboard building more difficult and requires external data exports/workarounds.
It would be very valuable for operational and revenue analysis if this standard metric could be added…
1 vote -
Create a travel agent address metric
To better segment the travel agency markets, we need to know their country of residence. Customers' addresses are not representative, because an agent living in London could very well book trips for guests living in the U.S.
1 vote -
Accounting Report: Dashboard Shortcut
Consider removing "Ledger Activity Report" and replacing it with Accounting Report (Order Items Report) on the Dashboard shortcut.
5 votes -
Group by Room number instead of Spaces
Guest in House report: Sorting out the order by Room Number. now it is possible only by using spaces which doesn't put the list in practical order. Would be nice to get the report out ordering by room number so its easier for the breakfast staff to read the report
6 votes -
MEWS BI
Recent on-screen message:
"Mews Analytics will be retired in early 2026. Explore the new Mews BI and share your feedback to help us get it ready for you."
Thank you for the information about the planned retirement of Mews Analytics in early 2026 and for the opportunity to explore the new Mews BI and provide feedback.
For us, it is essential that all currently used Manager Analytics reports are fully mirrored in the BI tool, ideally as curated dashboards. At the moment, however, several key reports are missing, in particular “DAILY”, “Dashboard YoY Comparison”, and “PickUp Analytics – PickUp per…
5 votes -
Average length of stay
It would be nice to have more interesting data in the reports - namely the average length of stay. Cherry on top: having it as a discriminant in order to compare average length of stay between sources, segments, age groups... Just a thought. 'Casue even the Extranet from Booking.com can tell me that much - but not my PMS? Ahi ahi ahi...
4 votes -
MEWS POS Payment
Hallo zusammen,
wir benötigen die POS Zahlungen in MEWS BI für die Monatsberichte, damit wir alle Zahlungen aus POS & PMS in einem Bericht für die Buchhaltung abbilden können.
1 vote -
Claude / Antropic
Über Claude können Preise in Echtzeit geprüft und damit Buchungsanfragen automatisiert beantwortet werden
1 vote -
reservation
Dear Mews Team,
I would like to share my feedback regarding the new Reservation Report.
Compared to the previous version, the new report is significantly more difficult to navigate and less user-friendly. The former report allowed users to view reservation information clearly and efficiently in a single screen, making it much easier to manage and review reservations.
With the new layout, it is no longer possible to view all key reservation details at once. Users must continuously scroll horizontally to access different fields and information, which considerably slows down the workflow and makes the report less accessible overall.
In addition,…
1 vote -
Customer Insights Report
The "customer insights" data Mews gathers at the customer profile level should be reported in one place so clients can make use of the stats to create promotions or programs to incentivize their guests.
Stay Frequency Analysis: Number of stays per customer within a selected period.
Revenue Contribution: Total spend per customer (room + POS).
Visit Patterns: Average length of stay, seasonal trends.
Engagement Metrics: Use of amenities, special requests, or participation in promotions.4 votes -
Identify that a room is set up as a twin
Inspected TWIN - be able to highlight that a room has been set as a twin. Zip-link beds can be either king or twin but no discernible way to identify that the room has been set as a twin.
2 votes -
Respect Registration Card Ordering & Combine Guests/Companions in Print Functionality
Current Behavior:
- Registration cards can be printed, but the print order does not reflect the sequence configured in Mews.
- Each guest and companion currently receives separate registration cards, even when they share the same room.
Problem:
- The print logic ignores the user-defined order, likely due to a static sort or default template behavior.
- Printing separate cards for guests and companions increases paper usage and operational overhead.
Proposed Solution:
- Ordering Logic: Update the print functionality to dynamically apply the configured order from registration card settings when generating print jobs.
- Combine Guests & Companions: Provide an option for properties to combine guests…
4 votes -
Additional names of room types
It would be important for us to be able to select a ‘Budget Room’ room type as well, so that we can better analyse the occupancy of the different room types in the management report. We have suites and rooms in the hotel and budget rooms in the annex, but they all run through the same bookable service. If I only needed this internally for the management report, I could, for example, list the rooms in the annex under the room type ‘Bed’, but unfortunately this designation is also displayed in the Mews booking engine and that would be misleading…
1 vote -
Include Optional Bookings Data in Availability & Occupancy Report Export
Currently the 'Optional Reservations' and 'Optional Blocks' are available in the dashboard view of the Availability & Occupancy Report. However, this data is not included in the export. Please make this data available in the export as well so we can work with it.
22 votes -
Include formulas in Excel exports for aggregated values
It would be good if Mews Excel reports came in with formulas (for example sum) instead of data dumps we receive now. If we make any changes we have to make sure to update all the totals, otherwise the report is useless.
1 vote -
Base the 'vacant or departed' filter in the space status report on real-time check-in information
Currently, the “Vacant or departed” filter in the Space Status report relies on the planned arrival time on the Properties tab, so rooms with guests already checked in can still appear as vacant until that planned time. This is confusing for front office and housekeeping who use the report as a real‑time occupancy view. Please consider an update to the logic so that this filter is based on the actual check‑in/occupancy status (or automatically syncs the planned arrival to the actual check‑in time), ensuring that once a guest is checked in, their room no longer appears as vacant.
1 vote -
Space upgrade report
Create a report that shows space upgrades purchased through Online Check in
16 votes -
Store and pull reports for guest allergies
We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks…
42 votes -
ClickUp x Mews Business Intelligence Integration Idea
Connect ClickUp with Mews Business Intelligence to create a live sales performance dashboard that reflects real time CRM activity and confirmed revenue. Sales tasks in ClickUp can be filtered by status such as Hot Lead, Proposal Sent, Closing Soon, or Closed Won. Once a deal is marked as closed in ClickUp, the data flows into Mews BI to reflect total sales pickup, revenue pace, and conversion trends.
This integration would allow the team to:
• Track total Sales Closed versus pipeline value directly inside Mews
• Monitor Hot Closing opportunities and expected pickup for upcoming periods
• Align CRM actions…1 vote -
One Accounting Report that shows all Revenue, ADR, Occupancy
There is no need to have three different types of reports (Consumed, Closed and/ or created). all reports should have the same information presented in the same way. There is also no need to have Gross Value, Net Value, or Tax Value on the Managers Report. All Reports should be consistent and have all the same information. Or Better Yet just make a DEFAULT REPORT for accounting purposes that have all the numbers match. REVENUE, TAXES, ADR, Occupancy, etc. Having all these different options i guess is fine, but the GAAP should be the DEFAULT or Standard reporting.
1 vote
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