489 results found
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POS API: Webhook events for order creation and item updates (KDS integration)
Use Case:
We're developing a Kitchen Display System (KDS) integration with the MEWS POS API. A KDS needs real-time notifications when:
- A new order is created
- Items are added/modified on an existing order
- Orders are mergedCurrent Limitation:
The available webhook events don't cover order creation or item additions:
- order.state.updated - Only fires on state changes (e.g., open→paid), not on initial creation
- order.status.updated - Fires on fulfillment status changes, but not triggered when order is created
- order.total.updated - Only fires on tip/correction changes
- order.payments.added - Fires when payment is added (too late for…1 vote -
Limit the number of rooms sold via channel manager
We are a small hotel with only 15 rooms. I would love to be able to limit the number of rooms sold both, at one session and in total.
We recently received a booking of 10 rooms under one name and for a single night only. We now set a min. stay of two nights to prevent that from happening in the future. However, for certain periods I would like to be able to close the sale of rooms automatically via channel manager after a particular number of rooms sold.
1 vote -
Add Webhook ServiceOrderCreated
It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.
22 votes -
Allow Integrations to update Status to "OCI"
Integrations (like Duve or Ariane), basically all the ones that are capable of handling an online check-in flow should be able to change the reservation status to OCI concretely.
Perhaps they could have their own specific label & color (3rd Party OCI) to differentiate them from the Mews GX native OCI label.
3 votes -
6 votes
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Mews is calculating taxes on pretax value that gets from Channel manager
Mews is calculating taxes on pretax value that gets from Channel manager (Siteminder in our case) which results in difference of few cents in the total amount that Mews tries to charge VCC. In most cases charge fails because of 'isuficient funds' on VCC.
Solution can be implemented using the existing fields that are sent by SiteMinder to Mews, i.e. by adding the (i) pre-tax value and (ii) total taxes value, as the total would match the SiteMinder chargeable amount.3 votes -
Expand Keywords for Channel Manager Notes/Comments
Right now, Mews decides what integrates as "general notes" or "channel manager notes" depending on the keywords from the logs. Clients would like us to consider expanding the keywords for channel manager notes so the comments can be integrated as channel manager notes all the time in the reservations.
12 votes -
Display Lynx door lock PIN in PMS
One of our properties uses Lynx to talk to an automatic door lock system. Each booking generates a PIN number which is sent to the locks and automatically enables for the duration of their stay. We have to log into the Lynx system to see this, as the PMS field named PinNumber is not visible anywhere. It would be great if this could be added.
It would also be great if there was a direct integration to lock providers such as Yale and TTLock, so we could skip the third party. I understand Mews wanting to push their own lock…1 vote -
Zapier: important customer data missing in the integration
I use Zapier to synchronise new and updated customers from Mews to Zapier and then to an email campaign provider to send out campaigns. There is a very important field that is not synced from Mews to Zapier: "send marketing mails". We all want to respect the GDPR, but then we need that important data field. :)
1 vote -
2 votes
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Optimization of the Search Bar
Improving user experience by implementing substring matching, allowing incomplete inputs to return results, and fuzzy search to display relevant results even in case of minor typos.
Verbesserung der Nutzerfreundlichkeit durch Unterstützung von „Substring-Matching“, damit auch unvollständige Eingaben Ergebnisse liefern und „Fuzzy Search“, um auch bei kleinen Tippfehlern relevante Treffer anzuzeigen.
2 votes -
STR Segmentation via API
There is already a STR interface, but STR told me today that it's unable to pull segmentation via API. This is critical for us. Just pulling all revenue stats into "Totals" is not good enough for our hotels.
1 vote -
EAN faktura (billing electronically)
DENMARK - All invoicing to state and municipality needs to be done electronically (EAN faktura). All hotels in Denmark would need a integration for this.
4 votes -
Ability to add company VAT into company profiles
must ask for being able to add Company VAT number into their company profiles
7 votes -
Resdiary table booking through the Mews booking engine
We would like to give the guest possibility to book a table in Mews Booking Engine - and it should be possible to book a table in Guest Portal - we are using integration ResDiary. Their answer:
As this integration was developed and is managed by Mews, they are best to check with them if there are any planned improvements and any requests to their team for consideration.
12 votes -
recognize encrypted emails being sent from Check24
Recognize encrypted emails sent from Check24 so that real customer email addresses are requested
2 votes -
Rate check
Every Night we have to perform a 'Rate Check" to verify the details of the guests who check in in the next days are all correct in our system. This means comparing the Reservation Confirmation (as an Excel sheet) with other sources.
It would be helpful to be able to produce a standardised "Reservation sheet" just for this purpose with only a select number of columns (e.g. arrival date, departure date, products) as this would really speed up our process.
1 vote -
Restrictions de produits
Bonjour!
J'aimerais proposer de pouvoir appliquer des restrictions à des produits. Pour l'instant, il est seulement possible d'en créer pour des tarifs/groupes tarifaires.
Par exemple, nous voulons offrir l'option de réserver l'accès au circuit thermal de notre spa lors des réservations en ligne, toutefois, notre spa est fermé le lundi. De ce fait, nous ne pouvons ajouter cette option aux services supplémentaires puisque nous ne voulons pas que les gens puissent réserver pour cette journée spécifique. Si je mets le produit à 0$ pour les lundis, nous allons avoir des plaintes, donc ce n'est pas une solution pour nous. Ce…
2 votes -
Create a connection with Formitable
To directly integrate a package including a dinner without having to separately make each reservation.
7 votes -
Event temple posting as a package is missing VAT split and amount of persons
Posting from Event Temple to Mews, package. This package needs to be transferred per person "Meeting 10 persons x á 500 DKK - total 5000 DKK.
At this moment we get "Meeting 5000 DKK". The VAT must be specified on a bill in Denmark by the Danish law. (vat room, vat breakfast, vat food and drinks, vat meeting room rent).
The guest can not see how many persons there were to this meeting (do not work with companies)
We can choose posting as an item, but we do not wish the guest to see the package split and this is…3 votes
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