492 results found
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Automatically update Accounting Category on existing Service Orders when the Rate’s category is modified
Currently, when the Accounting Category linked to a Rate is changed, this update is not applied retroactively to the existing Service Orders (reservations) created with that rate.
This means that if a rate was initially linked to the wrong Accounting Category, all existing bookings will keep the incorrect category, even after the rate setup is corrected.Example:
If a rate was first linked to Leisure instead of Accommodation, and later the Accounting Category is fixed, the previous reservations still show Leisure and therefore report incorrect revenue data.Request:
Please allow the system to automatically update the Accounting Category for all…3 votes -
Show additional fee charges via the payments API
For financial integration, the Payments API is currently not exposing the additional fee charges that are added days after the original payment. The API currently only contains the charges and fees taken on the day (except fees for payments using Alternative Payment methods, which is a separate issue known by Mews).
The Payout Report in Mews shows that in addition to these original payments and fees, a number of Commission Adjustments, that are recalculated fees from payments, 2 or more days previously, are added to the day's payout total. None of these Commission Adjustments are included in the API.
As…3 votes -
Lock reservation after online check-in time change
When a reservation is locked in Mews (to ensure the guest keeps the specific room they have been assigned), the reservation currently becomes unlocked if the guest updates their check-in time during online check-in (e.g. via Duve).
This creates a risk that the room assignment can be changed afterwards without us noticing, since we do not receive any notification that the reservation was modified and unlocked.
Proposed improvement:
If a reservation is locked, changes made during online check-in (such as check-in time updates) should not automatically unlock the reservation. Alternatively, Mews could keep the reservation locked or automatically re-lock it…1 vote -
Virtual Credit Card automatic charging from Channel Managers configurable with products included
When CHM bookings are settled using a VCC (Virtual Credit Card), it would be best if the amount that can be automatically charged to the card can be configured to add the products added through product rules.
1 vote -
POS API: Webhook events for order creation and item updates (KDS integration)
Use Case:
We're developing a Kitchen Display System (KDS) integration with the MEWS POS API. A KDS needs real-time notifications when:
- A new order is created
- Items are added/modified on an existing order
- Orders are mergedCurrent Limitation:
The available webhook events don't cover order creation or item additions:
- order.state.updated - Only fires on state changes (e.g., open→paid), not on initial creation
- order.status.updated - Fires on fulfillment status changes, but not triggered when order is created
- order.total.updated - Only fires on tip/correction changes
- order.payments.added - Fires when payment is added (too late for…1 vote -
Limit the number of rooms sold via channel manager
We are a small hotel with only 15 rooms. I would love to be able to limit the number of rooms sold both, at one session and in total.
We recently received a booking of 10 rooms under one name and for a single night only. We now set a min. stay of two nights to prevent that from happening in the future. However, for certain periods I would like to be able to close the sale of rooms automatically via channel manager after a particular number of rooms sold.
1 vote -
Add Webhook ServiceOrderCreated
It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.
22 votes -
Allow Integrations to update Status to "OCI"
Integrations (like Duve or Ariane), basically all the ones that are capable of handling an online check-in flow should be able to change the reservation status to OCI concretely.
Perhaps they could have their own specific label & color (3rd Party OCI) to differentiate them from the Mews GX native OCI label.
3 votes -
Expand Keywords for Channel Manager Notes/Comments
Right now, Mews decides what integrates as "general notes" or "channel manager notes" depending on the keywords from the logs. Clients would like us to consider expanding the keywords for channel manager notes so the comments can be integrated as channel manager notes all the time in the reservations.
13 votes -
6 votes
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Mews is calculating taxes on pretax value that gets from Channel manager
Mews is calculating taxes on pretax value that gets from Channel manager (Siteminder in our case) which results in difference of few cents in the total amount that Mews tries to charge VCC. In most cases charge fails because of 'isuficient funds' on VCC.
Solution can be implemented using the existing fields that are sent by SiteMinder to Mews, i.e. by adding the (i) pre-tax value and (ii) total taxes value, as the total would match the SiteMinder chargeable amount.3 votes -
Display Lynx door lock PIN in PMS
One of our properties uses Lynx to talk to an automatic door lock system. Each booking generates a PIN number which is sent to the locks and automatically enables for the duration of their stay. We have to log into the Lynx system to see this, as the PMS field named PinNumber is not visible anywhere. It would be great if this could be added.
It would also be great if there was a direct integration to lock providers such as Yale and TTLock, so we could skip the third party. I understand Mews wanting to push their own lock…1 vote -
Zapier: important customer data missing in the integration
I use Zapier to synchronise new and updated customers from Mews to Zapier and then to an email campaign provider to send out campaigns. There is a very important field that is not synced from Mews to Zapier: "send marketing mails". We all want to respect the GDPR, but then we need that important data field. :)
1 vote -
2 votes
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Optimization of the Search Bar
Improving user experience by implementing substring matching, allowing incomplete inputs to return results, and fuzzy search to display relevant results even in case of minor typos.
Verbesserung der Nutzerfreundlichkeit durch Unterstützung von „Substring-Matching“, damit auch unvollständige Eingaben Ergebnisse liefern und „Fuzzy Search“, um auch bei kleinen Tippfehlern relevante Treffer anzuzeigen.
2 votes -
STR Segmentation via API
There is already a STR interface, but STR told me today that it's unable to pull segmentation via API. This is critical for us. Just pulling all revenue stats into "Totals" is not good enough for our hotels.
1 vote -
EAN faktura (billing electronically)
DENMARK - All invoicing to state and municipality needs to be done electronically (EAN faktura). All hotels in Denmark would need a integration for this.
4 votes -
Ability to add company VAT into company profiles
must ask for being able to add Company VAT number into their company profiles
7 votes -
Resdiary table booking through the Mews booking engine
We would like to give the guest possibility to book a table in Mews Booking Engine - and it should be possible to book a table in Guest Portal - we are using integration ResDiary. Their answer:
As this integration was developed and is managed by Mews, they are best to check with them if there are any planned improvements and any requests to their team for consideration.
12 votes -
HRS.de
HRS.de direct integration with Mews
4 votes
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