2 results found

1. POS API: Webhook events for order creation and item updates (KDS integration)

   Use Case:
   We're developing a Kitchen Display System (KDS) integration with the MEWS POS API. A KDS needs real-time notifications when:
   - A new order is created
   - Items are added/modified on an existing order
   - Orders are merged

   Current Limitation:
   The available webhook events don't cover order creation or item additions:
   - order.state.updated - Only fires on state changes (e.g., open→paid), not on initial creation
   - order.status.updated - Fires on fulfillment status changes, but not triggered when order is created
   - order.total.updated - Only fires on tip/correction changes
   - order.payments.added - Fires when payment is added (too late for kitchen workflow)

   Testing Results:
   - Created new order → No webhook fired
   - Added items to open order → No webhook fired
   - Merged orders → No webhook fired
   - Paid order → order.state.updated fired (works, but too late for KDS)

   Requested Events:
   - order.created - Fires when a new order is created
   - order.items.added - Fires when items are added to an order
   - order.updated - Fires on any order modification (alternative to granular events)

   Current Workaround:
   Polling GET /v1/orders?filter[createdAtGt]=... every few seconds, which increases API load, adds latency, and counts against rate limits (200 requests per 15 minutes).

   Use Case:
   We're developing a Kitchen Display System (KDS) integration with the MEWS POS API. A KDS needs real-time notifications when:
   - A new order is created
   - Items are added/modified on an existing order
   - Orders are merged

   Current Limitation:
   The available webhook events don't cover order creation or item additions:
   - order.state.updated - Only fires on state changes (e.g., open→paid), not on initial creation
   - order.status.updated - Fires on fulfillment status changes, but not triggered when order is created
   - order.total.updated - Only fires on tip/correction changes
   - order.payments.added - Fires when payment is added (too late for… more

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   idea to upvote  ·  0 comments  ·  Webhooks  ·  Edit…  ·  Delete…  ·  Admin →
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2. hotel folio webhook

   It looks like Bills are not supported in your General Webhooks events. It would be useful to have a BillPaid event to hook into after which customer and folio details could be requested!

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   0 comments  ·  Webhooks  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded