499 results found

1. voucher description field

   Have access to a description field that allows to describe the contents of the VOUCHER, description field available via the API.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Marketplace: Add Mirus Accounting System

   Mirus is an accounting system used to track all revenue and payments coming from a PMS. If you would like to vote for Mirus to build a connection towards Mews' Api then upvote this topic!

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

3. Connector API: Retrieve customer files

   With this endpoint, integrators would be able to retrieve customer files from Mews such as the registration card which was digitally signed on the Mews Operator.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Eurofluxo Phone
   6 votes

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   idea to upvote  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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5. SmartHotel door locks
   6 votes

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   idea to upvote  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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6. Add SourceId support to reservations/add (Connector API)

   Current behaviour:

   When a reservation is created through the Connector API (reservations/add), no Source is assigned. The reservation only carries Origin = "Mews Open API". The endpoint does not support a SourceId field, so there is no way to tag the reservation with the channel or source it actually came from.

   By contrast, the Channel Manager API accepts a sources array in the reservation payload, and Mews assigns the source automatically. That capability simply doesn't exist on the Connector API side.

   Why this is a problem:

   We run our own booking engine built on the Connector API. Source codes are how we understand our business mix when pulling reservation data via the API, and right now those reservations are indistinguishable from any other Connector API traffic.

   Our current workaround is to infer booking engine reservations from the Origin field. This does not scale: as soon as we add a second integration through the Connector API (additional channels, partner systems, corporate booking tools), every one of them reports the same Origin = "Mews Open API" and we lose the ability to tell them apart entirely. There is no fallback, because sourceAssignments in the Connector API is read-only.

   The practical consequence is that direct and API-driven business cannot be segmented or reported on accurately, which undermines revenue analysis, channel cost comparisons, and any decision that depends on knowing where bookings originate.

   Requested change:

   Allow a source to be assigned to reservations created via the Connector API, ideally by supporting a SourceId (or a sources array, matching the Channel Manager API pattern) on reservations/add.

   As an alternative or complement, a writable sourceAssignments/add operation would also solve it, letting us assign the source in a second call after reservation creation.

   Business impact:

   Any Mews customer running a custom booking engine or multiple Connector API integrations has the same blind spot. For us it currently blocks accurate business mix reporting across the chain, and it becomes a hard blocker as we onboard further channels through the Connector API.

   Current behaviour:

   When a reservation is created through the Connector API (reservations/add), no Source is assigned. The reservation only carries Origin = "Mews Open API". The endpoint does not support a SourceId field, so there is no way to tag the reservation with the channel or source it actually came from.

   By contrast, the Channel Manager API accepts a sources array in the reservation payload, and Mews assigns the source automatically. That capability simply doesn't exist on the Connector API side.

   Why this is a problem:

   We run our own booking engine built on the Connector API. Source codes are… more

   5 votes

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   idea to upvote  ·  0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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7. Age categories in MEWS

   Issue: MEWS supports up to 5 age categories, but only 2 can sync with Siteminder. When using 3+ categories, reservations with children/teens require manual review in MEWS, as it only processes 2 categories correctly. Siteminder sends the data correctly, but MEWS does not fully support it.

   Request: Enable MEWS to support more than 2 age categories when integrating with Channel Managers.

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   idea to upvote  ·  0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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8. Send every new idea to all Mews users

   It is very difficult to read through all the ideas in this Forum or to search for one. So my idea is to send all Mews users an email if someone publishes an idea on here. Maybe you can turn this on or off in your preferences?

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   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Request to add OTA/Booking source name value in addition TravelAgencyId

   Request to include the name value for OTA/Booking source, this'll help make it easier to identify across the board, since TravelAgencyId currently can vary for each customer.

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   idea to upvote  ·  0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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10. API for searching customers by phone number – for telephony integration

    Extend the Customers/getAll API so that customers can be searched by their phone number. This enables telephony integration. When a customer calls in it will be possible to display their name on the phone display and/or in the PBX web interface.

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    idea to upvote  ·  1 comment  ·  Connector API  ·  Delete…  ·  Admin →
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11. Pre-Checkin-State

    Hi,

    in our property you can enter the Park before you checkin in you room, you get allredy your electronic roomkeys but your room is not ready in the morning. For this case we need a additional state for the Reservation like "Pre-Checkin" wich we can set before every thing is ready, to see that you entered the park but you are not in your room yet.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

12. Connector API: Settlement Rules

    There is no means for integrators to inform guests how or when their payment will be settled in MEWS.

    It would be helpful if MEWS could expose this in the rateGroups/getAll endpoint.

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    1 comment  ·  Connector API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

13. Machine readable error message in a 403 Forbidden response

    Problem description:

    When we are getting a 403 Forbidden response, we only have the error message to go on about what the actual issue is. This can be an invalid rate plan or Mews being busy for a minute.

    As documented (https://mews-systems.gitbook.io/connector-api/guidelines/responses#response-codes), these error messages are translated in the client language, so these can be displayed to the end user.

    For example the 403 Forbidden response on /rates/updatePrice can be this:

    {
    "Message": "Une autre opération est en cours. Veuillez réessayer dans quelques secondes.",
    "DebugDetails": null,
    "Details": null
    }

    This message contains no machine readable information about the error. The message above is a French 'please try again later', but a 403 response can contain any random error message in any language.

    As the message above is a soft fail (try again later), and other error message might be a hard fail, these responses might be handler differently in the connecting application. In this case we want to do an automatic retry in a minute, but with a hard fail me might need to handle the error differently.

    There is no method in place to distinguish error message other than to parse the translated error string, which is undoable.

    Proposed solution:

    It would be nice if there could be some technical error message or error code added to the response, so we can use that instead of the end user error message. Something machine readable.

    Problem description:

    When we are getting a 403 Forbidden response, we only have the error message to go on about what the actual issue is. This can be an invalid rate plan or Mews being busy for a minute.

    As documented (https://mews-systems.gitbook.io/connector-api/guidelines/responses#response-codes), these error messages are translated in the client language, so these can be displayed to the end user.

    For example the 403 Forbidden response on /rates/updatePrice can be this:

    {
    "Message": "Une autre opération est en cours. Veuillez réessayer dans quelques secondes.",
    "DebugDetails": null,
    "Details": null
    }

    This message contains no machine readable information about the… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

14. Gift Voucher integration

    It would be great to improve the choice of Gift Voucher integrations. Giftpro is great but the integration is very limited (you can't actually redeem vouchers on MEWS) -
    SmartGift is expensive.
    Could others be added - maybe GiftUp?
    Thank you

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    1 comment  ·  Marketplace  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

15. Create a webhook event once payment is received from a guest

    This negates the need to poll for updates to determine if a guest has paid.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

16. Status adjustment from Inquiry to optional

    Currently we are unable to adjust the Inquired status to Optional status via the Connector API. So the connection with Thynk is not working, Optional groups in Thynk are not pushed through to Mews under Inquired status.....this causes imbalance between the systems

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    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

17. WebSockets: Add PreviousState to reservation events

    The reservation event messages in the websocket channel are actually not representing events, but state changes. To be able to separate a checkin (state change from Confirmed to Started) from undoing a checkout (state change Processed to Started) I would like to have included the previous state in the event messages, since both of the examples will send only an event with status Started.

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    0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

18. Salto - encode second room to be opened by the card in field 4 of key creation command

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card encoded for all 6 guests with a reservation occupying 6228 should include access to both 230 and 228.

    In Salto, it is currently not possible to manage mapping 6228 with clients 228 and 230 (i.e. key card encoded for 6228 automatically comes with access to the two child spaces).

    It is recommended that Mews extends key creation message to include "Second room to be opened by the card." in Field 4 described in the table under the section "Command ‘CN’: encode a new guest card." as found in the SALTO Industry Standad PMS Protocol documentation

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card… more

    5 votes

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    2 comments  ·  Marketplace  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

19. acceptation de ancv chèques vacances comme moyen de paiement direct sur distributeur

    suite au développement de ancv de leur paiement connect avec chipie for e-commerce j'aimerais bien offrir au client la nouvelle possibilité de paiement de leur séjour avec leur chèques vacances ANCV directement en ligne via the ancv shopID. this would mean that beside the credit card paiement they could choose to pay online with the reservation with a connection to ancv directly their reservation over mews distributor. you can call the connection team of ancv +33969320616

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    1 comment  ·  Booking engine API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Zapier: Add trigger to improve connection with CRM

    Develop following triggers for potential usage of Zapier with CRM:

    -Get prices
    -Get availability
    -Add reservation event
    -Cancel reservation event

    5 votes

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    0 comments  ·  Marketplace  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.