489 results found

1. More specialised Webhooks (e.g., only when reservation Status changes from Confirmed to Strarted)

   We would like to propose more specialised Webhooks.

   Not every change to the reservation, for example, is needed for every use case. Instead, only changes to specific fields are interesting for (for example the status).

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   idea to upvote  ·  0 comments  ·  Connector API  ·  Delete…  ·  Admin →
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2. API for searching customers by phone number – for telephony integration

   Extend the Customers/getAll API so that customers can be searched by their phone number. This enables telephony integration. When a customer calls in it will be possible to display their name on the phone display and/or in the PBX web interface.

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   idea to upvote  ·  1 comment  ·  Connector API  ·  Delete…  ·  Admin →
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3. Connector API: Settlement Rules

   There is no means for integrators to inform guests how or when their payment will be settled in MEWS.

   It would be helpful if MEWS could expose this in the rateGroups/getAll endpoint.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

4. Machine readable error message in a 403 Forbidden response

   Problem description:

   When we are getting a 403 Forbidden response, we only have the error message to go on about what the actual issue is. This can be an invalid rate plan or Mews being busy for a minute.

   As documented (https://mews-systems.gitbook.io/connector-api/guidelines/responses#response-codes), these error messages are translated in the client language, so these can be displayed to the end user.

   For example the 403 Forbidden response on /rates/updatePrice can be this:

   {
   "Message": "Une autre opération est en cours. Veuillez réessayer dans quelques secondes.",
   "DebugDetails": null,
   "Details": null
   }

   This message contains no machine readable information about the error. The message above is a French 'please try again later', but a 403 response can contain any random error message in any language.

   As the message above is a soft fail (try again later), and other error message might be a hard fail, these responses might be handler differently in the connecting application. In this case we want to do an automatic retry in a minute, but with a hard fail me might need to handle the error differently.

   There is no method in place to distinguish error message other than to parse the translated error string, which is undoable.

   Proposed solution:

   It would be nice if there could be some technical error message or error code added to the response, so we can use that instead of the end user error message. Something machine readable.

   Problem description:

   When we are getting a 403 Forbidden response, we only have the error message to go on about what the actual issue is. This can be an invalid rate plan or Mews being busy for a minute.

   As documented (https://mews-systems.gitbook.io/connector-api/guidelines/responses#response-codes), these error messages are translated in the client language, so these can be displayed to the end user.

   For example the 403 Forbidden response on /rates/updatePrice can be this:

   {
   "Message": "Une autre opération est en cours. Veuillez réessayer dans quelques secondes.",
   "DebugDetails": null,
   "Details": null
   }

   This message contains no machine readable information about the… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

5. accept list of serviceId in services/getAvailability and rates/getPricing

   Both services/getAvailability and rates/getPricing support one single ServiceId parameter.
   Extending them to support multiple ServiceIds would lower number of API calls and help to minimize 429 error. Too many requests, when the limits are "used"

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

6. Create a webhook event once payment is received from a guest

   This negates the need to poll for updates to determine if a guest has paid.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

7. Child adjustments going from Mews to Synxis

   Child adjustments in the base prices are not going through to Synxis. Vital to be fixed so that rates between Synxis Booking Engine and Mews match when children are involved.

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   idea to upvote  ·  AdminAylin Akan Klinge (Admin, MEWS) responded

   Hello from the Mews product team. 

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

8. Outlook integration

   Integration with Outlook, so correspondence with the guest can be seen in the booking.

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   idea to upvote  ·  AdminSylvia Tang (Junior Product Manager, MEWS) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

   
   

   If you already use a centralised messaging tool that already connects to Outlook, it's also possible for the tool to sync correspondence onto a guest's reservation Notes. 

9. Integration to MyData for Fiscalization

   Integration to Mydata is required to be compliant. We do not offer this currently whereas our competitors (like Protel) do.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   
   

10. Needs integration with Resdiary

    want to integrate Resdiary table and meeting module

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

11. Status adjustment from Inquiry to optional

    Currently we are unable to adjust the Inquired status to Optional status via the Connector API. So the connection with Thynk is not working, Optional groups in Thynk are not pushed through to Mews under Inquired status.....this causes imbalance between the systems

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    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

12. WebSockets: Add PreviousState to reservation events

    The reservation event messages in the websocket channel are actually not representing events, but state changes. To be able to separate a checkin (state change from Confirmed to Started) from undoing a checkout (state change Processed to Started) I would like to have included the previous state in the event messages, since both of the examples will send only an event with status Started.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Manually set the default date in the booking engine

    The booking engine always defaults to tomorrows date
    
    · Given that we are a seasonal property please can we default to our winter opening date... as irritating for people to search for rates over the period that we are closed

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    0 comments  ·  Booking engine API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Josef Lapka responded

    Review of Mews Search starting and in exploration phase

14. Salto - encode second room to be opened by the card in field 4 of key creation command

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card encoded for all 6 guests with a reservation occupying 6228 should include access to both 230 and 228.

    In Salto, it is currently not possible to manage mapping 6228 with clients 228 and 230 (i.e. key card encoded for 6228 automatically comes with access to the two child spaces).

    It is recommended that Mews extends key creation message to include "Second room to be opened by the card." in Field 4 described in the table under the section "Command ‘CN’: encode a new guest card." as found in the SALTO Industry Standad PMS Protocol documentation

    In the current Salto integration with Mews, Mews only sends one room number/lock id to be encoded in Salto. This presents an operational challenge for properties that have the following room structure:

    6228 - main suite (parent space)
    230 - private room for 2 persons (child space)
    228 - dorm room with 4 beds (child space with 4 additional child spaces nested)
    228-1,2,3,4 - four separate dorm beds

    230 and 228 can be sold separately, as is any of the four beds. A party of 6 can also book the entire suite 6228.

    In the latter case, a key card… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Zapier: Add trigger to improve connection with CRM

    Develop following triggers for potential usage of Zapier with CRM:

    -Get prices
    -Get availability
    -Add reservation event
    -Cancel reservation event

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

16. Assign producs to specific packages

    Show only relevant products on specific rates (e.g. no breakfast at room including breakfast rate)

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    idea to upvote  ·  0 comments  ·  Booking engine API  ·  Delete…  ·  Admin →
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17. TripConnect

    We would like to connect to TripAdvisor directly to get direct bookings. As I was told this is possible only if Mews is integrated with TripConnect. We represent 3 properties in Georgia (+ one coming soon). Please take this into consideration.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

18. Connector API: Query all accounting items with date filter as date created/updated.

    Currently accounting items can only be queried by date closed or date consumed. As revenue management systems want to be able to see charges before they are closed, and as consumption dates can essentially be set any time in the past or future, this makes regular scraping of this API call impractical. The call should also allow for setting the time filter as the date the item was created or updated, like with the reservations, so that regular frequent scraping can be performed properly.

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    3 comments  ·  Connector API  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

19. Adding a filter to compare pick up figures versus last year
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. Marketplace: Integrate with IFTTT

    There are more than 630 apps and devices connected to IFTTT, with new services added every week

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.