287 results found
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Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
2 votes -
Feature Request – Add Payment Method During Guest Profile Creation
Feature Request – Add Payment Method During Guest Profile Creation
Hello Mews Team,
I would like to suggest adding an optional payment method field to the guest profile creation panel when creating a reservation.
The main benefit is ensuring payment automations work as intended. When a credit card is added to a guest’s profile after the reservation has been created, Mews always indicates that no credit card is linked to the reservation, preventing payment automations from running.
Given Mews’ strong focus on automation, the system should make it easy for properties to configure reservations correctly from the start.
Adding this…
1 vote -
Feature Request – Payment Method Visibility and Company Preferences
Feature Request – Payment Method Visibility and Company Preferences
Hello Mews Team,
I would like to suggest two improvements to payment method management in Mews.
Payment method visible in the reservation summary
It would be helpful to have a clear payment method indicator in the reservation summary, defaulting to “Credit Card” but allowing staff to switch to “Direct Billing” with a simple click. This would make the payment arrangement immediately visible and help prevent billing errors.
Default payment method for company profiles
It would also be useful to set a preferred payment method for each company profile, such as Credit…
1 vote -
notification per email when a payment link has been paid and not a task
To receive a notification per email to the person who created the payment link when a payment link has expired or when it has been paid.
A task is not sufficient1 vote -
Assignment strategy
There are four different assignment strategies, but none of them are suitable for our resort. We are not structured like a traditional hotel, where all rooms are located in one building.
We would therefore like to know if it is possible to create an additional assignment strategy based on buildings, so that room assignments can be managed separately for each building.
1 vote -
Payment reconciliation and platform fees
We use the Payment Report to reconcile payments received from Mews against the payout amounts. This has generally worked well, with only minor discrepancies from time to time. However, since the beginning of September, we have noticed significantly higher platform fees being charged and deducted from our payouts.
Although the platform fee information is available in the Mews Payments Balance report, it would be very helpful to have this information included in the Payment Report as well. This would allow us to download and use a single report for our reconciliation process, making it more efficient.
1 vote -
Payment Report of Payments and the corresponding tax rate
We could use a report in our accommodation that breaks down all payments by payment method and the corresponding tax rate. Ideally, this report should also be customizable and filterable according to individual needs.
At the moment, I unfortunately have to maintain an Excel spreadsheet and manually enter each invoice.
1 vote -
Card priority for automatic preauthorizations: personal card over VCC
For OTA bookings, Booking.com automatically attaches a VCC to the reservation. When a guest adds their personal card during online check-in, MEWS should allow properties to set the personal card as priority for automatic preauthorizations — for example for damage deposits — while keeping the VCC for the stay payment.
Currently there is no setting to achieve this, forcing staffless hotels to handle all OTA damage deposits manually.
Suggested setting: "For preauthorizations, prefer personal card over VCC when both are present."3 votes -
Allow notification for all bookings delivered automatically into MEWS without any payment card details: guest card or agent vcc card
When a booking is delivered automatically into MEWS without any card payment details e.g. vcc, we require a notification to be received by email. This will allow us to retreive and enter the vcc card manually to prevent 'scheduled payment' from charging guest card by mistake.
1 vote -
bulk delete payment methods
A few of our customer profiles have a large list of CCs saved on file. Being able to delete these in bulk vs 1 by 1 would be helpful.
1 vote -
Enable compliant card retention for Paymaster profiles with repeat business use cases
Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.
Impact:
- Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).
Differentiate between:
- One-time payment cards
- Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.
Provide clear retention rules or visibility so users…
2 votes -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote -
Fallback activation time for all VCC / all travel agents
When no activation time is sent via the channel direct integration, VCCs either get charged at a system-side fallback time (in case of Expedia, 6 am DOA) or at the time specified by the applicable rate group's payment policy.
We noticed that bookings via Expedia direct integration seem to not use the fallback if the travel agent is other than Expedia (like Affiliate, Egencia...) and revert to the regular payment policy. I suggest VCC payment fallback time to be tied to type of credit card (virtual vs. physical), or to integration type, or at least be set for all the…
1 vote -
Include products in the scope of maximum time for payment
Right now in rate group < policies < configuration you can set maximum time for payment to 1 but when you include products the automation charges all products for the stay but our products are consumed on a nightly basis. In our hotel we charge the first night plus the product for the first night.
1 vote -
Mews Gift voucher payment
We are using Mews Gift Vouchers together with Mews PMS and would like to submit two feature requests that would significantly improve the workflow for hotels selling gift vouchers.
- Invoice payment option for Gift Vouchers
Currently, a gift voucher can only be created after it has been marked as paid. This creates a challenge when customers want to pay by bank transfer or when companies request an invoice.
We would like to request an Invoice payment method or a workflow where vouchers can remain in a Pending payment status until the invoice has been paid. The voucher should only become…1 vote -
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In The Booking engine it says' You'll pay later based on your booking conditions'. Why cant the booking engine show how much the guest will be charged exactly at the time of booking - the guest has to guess.. if the guest will only leave a card on file and would not be charged - it should say so.
1 vote -
Send a payment link to phone number
It would be great if we could have the option to send payment links either to a phone number or an email address. Sometimes we only have a guest's phone number and no email, so having this flexibility would make the process much easier for us.
2 votes -
Rules Chargeback
It should be possible to configure user roles so that users are allowed to charge back invoices, but are not permitted to charge back online credit card payments.
0 votes
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