268 results found
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Online Pay whit Mews Giftcard
There is a need for guests who have Mews gift cards to be able to use them for online payments. Currently, this requires a lot of manual work when guest try to book online but need to call ore send e mail to be able to book, This creates frustration for both guests and staff.
3 votes -
payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
15 votes -
Generate a Task for ALL Missed Automatic Payments
Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.
This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.
Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can…
3 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!3 votes -
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
4 votes -
Ledger reports bill name
For any bills that are left open, we need to make notes as to why the bill is being left open after departure.
As there is no notes field on the ledger reports we rename the bill names.
Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.
2 votes -
refund
Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.
1 vote -
Color code for payment status of the booking in TIMELINE overview
Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.
For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.
1 vote -
Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
1 vote -
Enable compliant card retention for Paymaster profiles with repeat business use cases
Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.
Impact:
- Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).
Differentiate between:
- One-time payment cards
- Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.
Provide clear retention rules or visibility so users…
2 votes -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote -
Fallback activation time for all VCC / all travel agents
When no activation time is sent via the channel direct integration, VCCs either get charged at a system-side fallback time (in case of Expedia, 6 am DOA) or at the time specified by the applicable rate group's payment policy.
We noticed that bookings via Expedia direct integration seem to not use the fallback if the travel agent is other than Expedia (like Affiliate, Egencia...) and revert to the regular payment policy. I suggest VCC payment fallback time to be tied to type of credit card (virtual vs. physical), or to integration type, or at least be set for all the…
1 vote -
Include products in the scope of maximum time for payment
Right now in rate group < policies < configuration you can set maximum time for payment to 1 but when you include products the automation charges all products for the stay but our products are consumed on a nightly basis. In our hotel we charge the first night plus the product for the first night.
1 vote -
Mews Gift voucher payment
We are using Mews Gift Vouchers together with Mews PMS and would like to submit two feature requests that would significantly improve the workflow for hotels selling gift vouchers.
- Invoice payment option for Gift Vouchers
Currently, a gift voucher can only be created after it has been marked as paid. This creates a challenge when customers want to pay by bank transfer or when companies request an invoice.
We would like to request an Invoice payment method or a workflow where vouchers can remain in a Pending payment status until the invoice has been paid. The voucher should only become…1 vote -
[email protected]
In The Booking engine it says' You'll pay later based on your booking conditions'. Why cant the booking engine show how much the guest will be charged exactly at the time of booking - the guest has to guess.. if the guest will only leave a card on file and would not be charged - it should say so.
1 vote -
Rules Chargeback
It should be possible to configure user roles so that users are allowed to charge back invoices, but are not permitted to charge back online credit card payments.
0 votes -
Create an endpoint API to get Payment Policies or make the data available in the response of Rate Group
Need to connect and get the Payment Policies of my Rate.
1 vote -
Guests can use MEWS Gift Voucher as payment method in Booking Engine
We are happy in using MEWS Booking Engine across multiple properties.
We recently added MEWS Gift Voucher integration and will be launching it on our property websites soon.
We hope to streamline the process of redeeming the vouchers. A voucher payment method in the booking engine would be awesome!
3 votes
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