249 results found
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Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
11 votes -
tokenizar una tarjeta de credito con el tpv de mews
Sería perfecto si pudiesemos tokenizar la tarjeta de crédito de un cliente en el momento del check-in acercándola al terminal de mews, de este modo no tendríamos que hacer pre autorizaciones o cargos para registrar tarjetas de crédito. Opera utiliza este formato y la verdad es que agiliza mucho el check-in.
1 vote -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-18279 votes -
Improvements in Automatic Settlement Policies
We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…
24 votes -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
17 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
1 vote
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QR Code External Payment Type
Add QR Code as an External Payment Type. Many customers use QR code based digital wallets such as Wechat pay, Paypay and others.
3 votes -
Pre authorization renewal
Automatic pre authorization renewal after expiration, as long as the check-out date is not in the next 28 days .
Maximum 28 days is not enough when the booking is in 3-4 months or later.
Or maybe add an alert on the task manager as soon as the expiration occurs to make the hotel decides if he renews or not.1 vote -
Zahlungsmethoden
Zahlungsmethoden TWINT, QR Code, + Bankzahlungen: die Zahlungen sollten sich automatisch durch ein Upload den entsprechenden Buchungen zuordnen.
2 votes -
Add Transportation Card (IC Card) as an External Payment Type
Add Transportation Card (IC Card) as an External Payment Type. In Japan, many customers use Transportation Cards and Passes (Suica, ICOCA, etc) as prepaid wallets for payments
1 vote -
Separate city tax from breakfast
When we now set up automatic charges through Mews, we either have to select all products or nothing.
Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
Separating city tax and breakfast would make this easier.2 votes -
Ability to disable payment methods we don't use
We should be able to select the payment methods we use and disable those we don't.
For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.10 votes -
Expand Filter for External Payments
More granular reporting for all External Payment Types in the Payment Report, especially for hotels that use more than 1 type. Especially for the PDF version - currently, even when filtered, it contains too much data. Narrowing down the data could prove useful.
1 vote -
Take action on feedback your customer send you more than 7 years ago...
If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.
4 votes -
optional booking payment collection
We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement
2 votes -
Bills and Invoices
I would like to request an enhancement to the Finance - Bills and Invoices report. It would be helpful to include a section that displays both the amount of a bill and the total amount of all open bills. This additional information will aid in better tracking and management of our finances.
7 votes -
XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
3 votes -
Export time scedule
We would need a more flexibel export time frame.
As we would need for example the export for the atuel month, the next and the third month in a row on the reservation report.
It would be great to set a flexibel time on the export.1 vote
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