56 results found
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Paypal Payment Method
Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.
217 votes -
Blacklist credit card
People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.
84 votes -
Implement Wechatpay and Alipay
Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.
73 votesI would like to hear feedback from all of you, are you very interested in having WeChat as a payment method?
Thanks,
Your Payments Team -
Terminal to add payment card details
Many properties prefer to take payment card details at check-in but to then charge all accommodation fees at the time of checkout. Therefore, it is very important that these card details are accurately and securely stored. With the capability to automatically transfer card details to customer profile, properties can help reduce human error and also ensure that guests feel their information is protected.
69 votesHi all,
Thanks to the current feedback, we decided to move back this idea to be upvoted.
We did release Mews Terminals, however, due to security reasons, we will not store that card for future use.
Most of the upvotes mentioned that they’d like that functionality – even though the current Mews terminal is a huge step towards automation – providing the possibility to charge or pre-authorize a card without the need to ask a guest to give you card details & where you’d need to type in manually back information to Mews…
Looking forward to hearing more about this!
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Bancontact payment method
The Bancontact is a popular payment method in Belgium and the most commonly used card in this country.
51 votes -
SOFORT Payment method
SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.
34 votesHello everyone!
We would like to hear your feedback on this payment method. Would you like to see it being integrated into Mews Booking Engine or Guest portal? Upvote!
Best,
Mews Payments team -
ClearPay & Klarna pay options for guests
Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.
Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.
It would make Mews seem on-trend with consumer trends.
33 votesHello team,
Thank you for your idea!
Moving the idea to be upvoted by others, who’s else interested in Klarna & ClearPay? :)
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e-invoice
Possibility to send out e-invoice direct to government bodies
In NL, Germany, and Poland, most government bodies require the hotel(s) and businesses they work with to e-invoice them. this method is basically an XML-formatted invoice sent to their systems including various fields that automatically recognize details and expedite payment.
As usual, government bodies are fast paying parties (..) and hence we want to make the process and time spent to send in their invoices as short as possible.
This is a regulation from the EU; https://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX:32014L0055
Now we are exporting the PDF, uploading it in a system and adding several…
21 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Templates for Payment Requests
Offer to save templates for the payment requests to be sent in a smoother and faster way.
20 votesGreetings from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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guest receiving notification when OTA vcc is charged
we have had several complaints from guests who received an email notification when we took payments from an OTA vcc. This is completely unacceptable not only because it creates anxiety with the guest, it also now shows them the real cost of their stay!
yes, the cc number is not their own, but they should not receive the notification at all.
there is no way to add the vcc to the PayMaster as our bookings come in via a channel manager and are thus showing on the reservation.
Please investigate and fix or alert us how to prevent this from…19 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Automated credit check
With implementing automatic preauthorizations, there are many more opportunities to automate other payment processes. Within the Guests in house report, properties can check for customers that may still have an outstanding balance. Using this information, we can automatically create preauthorizations for any guests that have an open balance posted to their account. The preauthorizations can be created for a larger amount in case of additional expenses, however, please note that this feature would exclude customers that have a balance due to a future stay, as it would not be necessary for those guests.
19 votes -
Allow Bills (Folios) or Invoices to be sent to clients with embedded Payment Request link
Would it be possible when previewing/sending Bills (Folios) or Invoices that we can also be availed with the option to automatically embed a Mews Payment request link so our guests can securely pay their bills off?
At the moment properties need to send a copy of the bill first via Mews Operations and then head back to the payment tab to send the payment request link. In addition to that, the Payment Request email isn't as customizable as they desire.
18 votesWe already indeed thought of implementing this and looking internally when we could plan
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Address Capture through payment process & AVS enablement
To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.
Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.
Considerable Commercial impact if accepted....
18 votesMoving this idea to be upvoted, feel free to share this link with anyone interested!
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Swiss QR IBAN integration
Thank you for the Swiss QR IBAN integration. We need a small change for it because some bank are refusing to accept payments as long es the address of the company is not correct.
So we would love to get the correct company invoicing address in the QR information on the invoice and not the physical address as it is today.
(And having an Mews intergrated accounting tool which creates the necessary QR IBAN reference codes would be even more perfect!)17 votes -
Record declined preauthorizations
All automatically processed preauthorizations are recorded within the payments section of the customer profile. However, as part of the current transaction state, it is not visible in case a preauthorzation was not successful in logs and not possible to distinguish failed payments email from failed preauthorization one.
17 votes -
Payment alert
When opening a guest bill in check out, a pop up/alert that tells you something that we can plan in advance, so that we don't need notes somewhere to remind us what to tell the guest.
SO that we don't miss notes or important informations15 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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changing room type
while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.
13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make credit card terminals available in Canada
Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Allow maestro (debit card) Payments
More and more people are ordering things over the internet by just paying with their debit card and using maestro.
It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.
OTA's are accepting debit cards and the hotels can nothing do with it.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add the external payment method "direct debit" (prélèvement in French)
For Appart hotels with long-term rental (monthly basis), there is a request of being able to post an external payment that could be named "direct debit".
10 votesThanks so much for this idea, we are moving it to idea to upvote section - you can share link with your colleagues that are interested in having this functionality. Many thanks!
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