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  1. while changing the room type from the property tab under the reservation for the same day reservation or for the future it is hard to change to room type without knowing if the other room type is available on that day or not so while making those changes the mews can show the room type in red if the front desk in moving the reservation to already booked room type.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Mews Payments doesn't currently support terminals in Canada. This prevents properties in Canada to have a fully automated solution that can be supported with card readers and makes Mews less competitive in North American market given the number of properties that operate both in the US and in Canada.

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  3. Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.

    13 votes

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    Hello from the Mews product team,


    Now we allow properties to distinguish the identifier and input any numbers you'd like to, but unfortunately this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered


    Thank you for sharing your suggestions,

    Jovana

    Mews product team


  4. 12 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  5. It will be easier when the (Stripe) Merchant commision will be shown in the bank transaction/ payout. At this moment you need to check the fee in Mews (seperately for each property) when you proces a bank statement in the financial accounting systems.

    12 votes

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    Hello,

    Thank you for your feedback. It is unlikely that we will be showing the commission fee on the bank statement. For that reason we introduced the split in the Merchant Balance report where you can see the payout amount, by expanding the payout identifier in this report, you will be able to see its breakdown.

    Also, we are currently working towards providing more information in the Merchant balance report export, where reconciliation with your bank’s payouts will be even easier!

    Kind regards,

    Jovana
    Mews Product Team

  6. Created date (day payment was taken)

    Total amount taken by Stripe

    Combine the Payments and Settlement Reports so that we can see this information in one: Created date (day payments were taken), Total amount taken by merchant [Stripe], Total commission fees, Amount Settled, Date Settled.

    Clicking on the Payments for a particular day should go through to the list of payments.

    Thank you.

    12 votes

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  7. View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better

    12 votes

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    released  ·  0 comments  ·  Payment methods  ·  Admin →
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  8. More and more people are ordering things over the internet by just paying with their debit card and using maestro.

    It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.

    OTA's are accepting debit cards and the hotels can nothing do with it.

    11 votes

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  9. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    11 votes

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    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

  10. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    11 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  11. To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
    Or, on another hand, please…

    10 votes

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  12. For Appart hotels with long-term rental (monthly basis), there is a request of being able to post an external payment that could be named "direct debit".

    10 votes

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  13. Guest payment tab - improvement points:
    - Show if the payment went through 3D secure check so we know if we need to double check the credit card.
    - Chargebacks show currently very messy in the overview and no clear status if we submitted information already etc.to fight the chargeback.
    - Show all refusal reasons and what action to take. Is the issue on the MEWS side or on the guest side and they need to contact their bank? Sometimes refusal reasons are not clear. E.g. “transaction was declined ()” is this always a system issue between MEWS and Adyen? …

    10 votes

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  14. Accept Bitcoin or other cryptocurrencies as payments.

    There are some key benefits of Bitcoin, such as a lower cost merchant fee and an inability for guests to execute fraudulent chargebacks as outlined by QuickBooks:

    https://quickbooks.intuit.com/ca/resources/business/payment-processing/small-business-cryptocurrency-revenue-sales/

    10 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. However, you can still upvote the idea.


    Thank you for sharing your suggestions.

  15. We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

    10 votes

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    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  16. Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.

    10 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  17. With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).

    Having to check the finance reports daily is another task that I would like to avoid.

    10 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

    Jovana

  18. The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.

    10 votes

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    Even though there’s a privilege for charging cards online, I’ve decided to put this feature in the unlikely section of our ideas. If we see that this feature is something you are very interested in, we will get back to it.
    Thanks!

  19. With higher volumes on Merchant being processed we need to give more clarity to clients on how the settlement amounts are calculated and be able to keep deposits to lower the risk in case of negative balance on client's account.

    10 votes

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  20. The Mews Payment report is a great way to view all transactions made within a specific interval. All payments can then be exported into a document, making it easier to review. However, some properties would prefer that the export be formatted in a more consolidated way, with all payments visible on one page, rather than divided into tabs by type. For some accounting teams, this could be a more useful and centralized way to view payments.

    10 votes

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    Hello from the Mews product team.  


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions!

    Jovana

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