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Multiple payment methods online check-in (iDEAL)

At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.

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Dominiquevdr shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • Adminjames.taylor (Admin, MEWS) commented  ·   ·  Report

    Hi everyone, thank you for your continued feedback about your experience with Mews.
    We've recently released a change giving you greater control of when a credit card is requested from guests during online check in. This can now be removed based on rate group. Please see our recent release note for details: https://releases.mews.com/en/now-ask-only-guests-with-unpaid-bookings-for-a-payment-card-during-online-check_in-p2jNp1J3

  • Aleksandra Jacel commented  ·   ·  Report

    It would be also more efficient if the CC requirement appears right after the registration details are provided (basing on our Guests information, the process of online CI is too long (including the CC authentication and upselling). Very often Guests fill in the online CI and leave on the very last stage, when they have to provide the CC

  • douwe.bakker commented  ·   ·  Report

    Would save many calls and emails and a smoother reservation flow, without extra unrequired extra human actions

  • Maurits Bots commented  ·   ·  Report

    hi Jovana and team, in the NL there are loads of people who do not have a credit card, and in order for them to be able to book rooms, they need to provide a guarantee... In NL the ideal payment system is wide spread accepted and a very acceptable method to take (pre-)payments. For us it is considered a huge improvement to have the option to accept pre-payments on flexible reservations.