881 results found
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Skip card at Kiosk check in
Add cash option or temporary skip option to check-in with the kiosk.
We are trying to work Paperless, and the kiosk gives us this option. However, when someone pays cash we have to stop the entire check in process because we cannot proceed without card payment for the check-in.8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check-in QR code
Have a generic QR code to promote online check-in and enable guests to complete online check-in with their name and reservation number.
Guests do not always keep the emails sent, so the code could be displayed in the hotel lobby, if guests are standing in the check-in queue this could be a prompt to complete the online check-in and save them time.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Message Templates
There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Set separate logos for booking engine and email header
Currently we are only able to upload one logo, which is used both in the top left of the booking engine, as well as the top of the email templates. As a result, we are stuck with a logo that works for one or the other, but not both.
We would like to be able to set separate logos, so we can tailor them to the exact purpose they are being used for.
4 votes -
Check In form more user friendly
The printable registration form is not user friendly. Guest wich use my own designed registration form are much faster. im sure its easy to make it more user friendly.
larger font
better fields
more guest on one sheet not each guest one sheet..31 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reminder online check out
When a guest makes a reservation the same date of arrival before 9am, Mews sends the template for check in online but then at 9am also the reminder email is sent. This means that the guest have two identical emails in the same day. So we would like that, for bookings made in the same date of arrival, the reminder is deactivated.
1 vote -
Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
3 votes -
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks,
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.
Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?
2 votes -
T&C's at the beggining of the customer's booking journey
Have the T&Cs at the beginning of the booking engine journey. They are currently on the last page - which means customers must go through all the steps before knowing what they are signing up for.
4 votes -
Mews should sell usb cameras
If mews could sell USB camera modules that could be placed next to kiosks/computers for easier Document "Scanning".
If all documents are the same brightness, distance from the lens it could speed up the scanning procedure.2 votes -
Add title to the registration card
We would like to have the guest title appear on the registration card.
Since we show our guests the data on the registration card upon check-in, some guests have shown complaints that there is no title they have input upon reservation.3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Import TA contracts
TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Company booking engine
We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.
2 votes -
Apply returning guest classification only for consumed bookings
This may be a bug; however, mews applies the returning guest classifaction also in case a guest cancels his booking and then makes a new one. The returning guest classification should only be applied in case of a consumed (checked-in and out) reservation.
11 votes -
Customize Landing Page with Notifications for Guests
Could we add a descriptive text to the landing page, so we can clarify any current promotions or restrictions? Ie. “Accepting reservations for Summer 2024 now” - anything that would help prevent guests from selecting date selections that are in a blackout or have particular restrictions (ie. we do not allow Saturday check-in, so selecting any dates that begin on Sat returns no availability).
3 votes -
Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
4 votes -
Offer different room categories and confirm only one of them
We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Having a SEPERATE currency exchange rate for the IBE,
This way front of house operations weill not affect rates shown in the IBE
Many hotels have a lower rate in FOH to make currency exchanges, but this affects the rate shown on the IBE
please seperate these1 vote -
Portal for bookers
When a booker makes a reservation for someone else, they can never get access to a portal where they can change the reservation, or the language for each confirmation. Or get an overview of all their reservations.
7 votes -
Allow all guests to make 100% autonomous purchases on the mews kiosk at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Kiosk require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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