165 results found

1. Erweiterung der Variablen in den E-Mail-Templates

   Liebes Mews-Team,

   Aktuelle Situation:
   In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.

   Anforderung:
   Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:

   Einzelsumme je gebuchtem Extraprodukt

   Gesamtsumme aller gebuchten Extraprodukte

   Begründung / Nutzen:
   Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.

   Erwartetes Ergebnis:

   Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.

   Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt werden.

   Viele Grüße
   Claudia

   Liebes Mews-Team,

   Aktuelle Situation:
   In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.

   Anforderung:
   Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:

   Einzelsumme je gebuchtem Extraprodukt

   Gesamtsumme aller gebuchten Extraprodukte

   Begründung / Nutzen:
   Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.

   Erwartetes Ergebnis:

   Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.

   Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt… more

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2. Segment emails by manually created reservations

   Possibility to segment the email desactivation only for manually created reservations

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3. Show original booked room type in guest communication (not upgraded type)

   We are facing an issue that causes confusion for both our team and our guests.

   Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:

   1.  Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in.
   
   2.  Guests get confused about pricing – For example, when someone books our smallest (cheapest) room and suddenly sees a more expensive type in the confirmation, they often worry they will be charged extra, even though it was just a free upgrade.
   

   It would be very helpful if we could choose to always show the originally booked room type in guest-facing communication (confirmation emails, online check-in), while still keeping the upgrade visible internally for the team.

   This would prevent misunderstandings, avoid unnecessary discussions, and keep communication with guests clear.

   We are facing an issue that causes confusion for both our team and our guests.

   Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:

   1.  Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in.
   
   2.  Guests get confused about pricing – For example, when

   … more
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4. Booker Confirmation email needs to be more concise for group bookings

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description + rate amount + total amount
   21 x tourist tax amount + total amount

   This would make it way more concise and better to read

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description… more

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5. guest chat information linked to guest profile

   Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
   If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.

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6. Introducing a warning message when exiting the email builder

   It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.

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7. Payment Successful Template: Add Advanced Customization

   Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

   It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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8. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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9. Exportation de la checklist des produits

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

   Guest name

   Stay dates

   Room number

   Type and quantity of products

   Scheduled usage date (if applicable)

   A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

   Thank you for your attention :)

   Bonjour,

   Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

   🧾 Problématique :
   Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
   Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

   Cela nous empêche :

   de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

   de faire un suivi logistique efficace des services à fournir ;

   de réduire les erreurs et oublis côté partenaires.

   ✅ Amélioration souhaitée :
   Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

   Nom du client

   Dates de séjour

   Numéro de chambre

   Type et nombre de produits

   Date d’utilisation prévue (si applicable)

   Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

   Merci de votre attention :)

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have… more

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10. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

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11. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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12. Formatierung für Raumkategorie E-Mail

    Bei der Raumkategorie kann ein individueller Text eingegeben werden, ursprünglich im html Format und somit auch richtig formatiert, Seit zwei Wochen wird ist es zwar möglich ohne html code die Informationen einzugeben jedoch kann man wichtige Infos nicht hervorheben und auch ansonsten keinerlei Formatierungen hinzufügen. Es wäre schön wenn Formatierungsoptionen angeboten werden.

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13. for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails

    As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

14. Placeolder for deposit amount in the "Automatic settlement failed" email

    When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.

    This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.

    A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

15. Reply button URL placeholder in Unread message notification template

    Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

16. ICS File after creating of an email via email.

    The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

17. Reminder online check out

    When a guest makes a reservation the same date of arrival before 9am, Mews sends the template for check in online but then at 9am also the reminder email is sent. This means that the guest have two identical emails in the same day. So we would like that, for bookings made in the same date of arrival, the reminder is deactivated.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

18. online check in link open after check-n

    The link of the online check-in in the mail before arrival is not vailid any more after the guest is checked-in. Sometimes the Guest needs more time to fill on the information. Can you please leave the link in the mail active also after the check in. This is also in compliance with legislation, as the information in Austria has to be provided within 24/48 hrs after check-in date.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

19. every new profile send marketing email

    having the decision for -every new profile is automatically set to "send marketing emails"

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

20. Showing a booking's hours in emails

    For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded