837 results found
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Communicate directly with customers via their Booking.com email address
We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.
6 votes -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
Erweiterung der Variablen in den E-Mail-Templates
Liebes Mews-Team,
Aktuelle Situation:
In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.Anforderung:
Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:Einzelsumme je gebuchtem Extraprodukt
Gesamtsumme aller gebuchten Extraprodukte
Begründung / Nutzen:
Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.Erwartetes Ergebnis:
Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.
Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt…
1 vote -
Segment emails by manually created reservations
Possibility to segment the email desactivation only for manually created reservations
1 vote -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
nationality
Booking Engine: Can 'Nationality' be configurable as optional?
3 votes -
Show original booked room type in guest communication (not upgraded type)
We are facing an issue that causes confusion for both our team and our guests.
Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:
…1. Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in. 2. Guests get confused about pricing – For example, when1 vote -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
2 votes -
Delete single guest profile - GDPR
We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.25 votes -
Blacklisted guests report that can be exported
Have blacklisted guests report that can be exported and that includes the date of the first time the guest was marked as blacklisted (or allow to close bills and merge profiles when the guest is on the blacklist)
4 votes -
Disable automatic online check-out email for continuing reservations
Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.
6 votes -
Sanitize guest profile input fields
When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.
p.a.:
Firstname: Max
Lastname: Mustermann
->
Firstname: Max
Lastname: Mustermann23 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
4 votes -
payment links for bookers/companies
Payment links to be available for bookers/companies contacts
1 vote -
Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…223 votesReview of Mews Search starting and in exploration phase
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Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!56 votes -
Visible prices on booking engine
On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.
2 votes -
Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
4 votes -
Feature Request: Enable Reservation Management When Booking for Someone Else
Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.
To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest,…
2 votes
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