921 results found
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automatischer Check-in nur für Buchungen die online eingecheckt haben
Wäre super, wenn man den automatischen Check-in nur für die Buchungen einstellen kann, die bereits online eingecheckt haben.
1 vote -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes -
Link Vouchers to Specific Booking Engine Configurations
When creating vouchers, the “Booking engine URL” link on the voucher detail page always redirects to the property’s default Booking Engine configuration. For properties using multiple Booking Engines (e.g., one with rate comparison enabled and one without, or different configurations), it would be extremely helpful to have the ability to link a voucher to a specific Booking Engine configuration. This would allow more precise control over the guest experience
2 votes -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…9 votes -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
20 votes -
Better space upgrade feature
Hello,
We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:
- We cannot be notified when a guest upgrades their room during the online check in
- Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
- No report can indicate the additional revenue that we generated that way
- We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
13 votes -
Offer an integrated kiosk as add on
When we review the camera footage of guests using the kiosk, we see a very clear pattern. Most guests find the steps logical and understand the payment process well. The final step, where the guest needs to take a card and place it on the key encoder, is where things start to get messy, and guests often end up ringing the bell for assistance.
I actually think it would be a smart idea for Mews to consider offering pre-built, fully integrated kiosks as an add-on to their solution.
Based on my experience, guests are already familiar with this type of…
2 votes -
Tischreservierungen auch ohne Aufenthalt
Es wäre super, wenn man über ein Gastprofil einen Tisch reservieren kann, ohne dass eine Zimmerbuchung besteht. Aktuell müssen wir Gastdaten sowohl in Mews als auch in ResDiary einpflegen wenn wir Leistungen über Mews abrechnen und zusätzlich eine Tischreservierung benötigen.
1 vote -
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte risulta LETTO solo 1 chat alla volta ed il contatore scala di 1 messaggio letto alla volta.
Ovviamente se io leggo una chat leggerò TUTTA la chat e sarebbe più veloce far risultare letta subito TUTTA la chat dal contatore facendo guadagnare molto tempo.2 votes -
Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal
We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.
To bridge this gap, we would like to propose a product improvement:
An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.This feature would:
Enable the collection of…
3 votes -
invoice
It would be nice to be able to attach images or PDF files to specific invoices, both as internal reference as well as for guests' purview, in case of forwarded costs from an external receipt - e.g.: an external laundry service that doesn't accrue any service fees from the hotel's side, but just gets posted 1:1 on the client's bill with 0% VAT.
1 vote -
booking engine script
Everyone has an AI chatbot, at that is going to be the future of all online operations. My suggestion is that Mews allows for a custom script (for a AI-chatbot widget) in the booking engine settings.
3 votes -
Check in through QR Code
To streamline the check-in process, especially for large groups, we propose implementing a QR code system:
Guests scan a QR code that directs them to the hotel’s guest portal.
They can complete online check-in by entering their first and last name.
This allows faster processing for groups compared to relying solely on the 6 available kiosks.
For individual arrivals, the current solution using a personalized online check-in link via email remains available.
This approach provides flexibility: efficient group check-in through QR code scanning while maintaining the personalized option for single guests.
3 votes -
Improved Upgrade Confirmation for Guests who upgrade during Check In
Description:
We have encountered a recurring issue with guests misunderstanding the price of room upgrades during the online check-in process. In some cases, guests confuse the per-night upgrade price with the total price for their stay, leading to disputes at check-out.
To enhance clarity and prevent such misunderstandings, we suggest implementing an automatic upgrade confirmation email that clearly states:
The selected upgrade details
The final total price of the upgrade
A breakdown of costs if applicable
This confirmation email should be sent to both the guest and the hotel staff upon upgrade selection. This would allow front desk employees to…14 votes -
Allow an owner of a group reservation the ability to complete OCI for all other reservation within the same group
Allow an "organizer"/ single reservation owner from a group of reservations (all with their own owner) the ability to perform OCI and provide CC for incidentals for other reservations/owners in the same group of reservations.
Currently the owner of a reservation in the same group with different owners can only perform OCI for their own reservation and not on behalf of anybody else contained within that same group of reservations.
3 votes -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
13 votes -
rate management tabs
It would be nice to be able to manually change daily rates like in a tab environment (enter amount -> Tab - >enter next amount etc.), confirming everything at once, maybe one and maybe 200 entry changes - without having to confirm for every single entry change while losing sight of it all (and time, and nerves...)
1 vote
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