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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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796 results found

  1. Gästekartei mit allen Gastprofilen nach dem Alphabet

    Ich würde mir wünschen, dass alle Gästeprofile im System aufzufinden sind in einer Gästekartei. Somit kann man den vielen doppelten Profilen entgegenwirken und leichter die Profile zusammenführen ( da man direkte Daten abgleichen kann, ob es sich um die selbe Person handelt)

    26 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  2. Resize Hotel Logo in E-Mails

    The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
    Could this be sized larger?

    11 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  3. Pictogram and accomodation type

    We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. Option to exclude rates from registration cards for travel agency and other third-party bookings

    The rates on registration card shouldn't appear for the bookings made through travel agency or any other third-party bookings. When we choose to show the rates on registration card and print all the card from reservation overview the rates appear for the all category of booking. Please assist with the same.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  5. Google wallet

    Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet

    22 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  6. Show that room is still occupied in check-in screen

    the employees at the front office who process early check-ins and therefore check the room status often start the check-in process because the room status is inspected, yet only because the room is not yet checked out. Only at check-out room status moves to dirty.

    Unfortunately, the pop-up on the tablet (Kiosk in staff mode) that the room is not ready for occupancy only comes after the guest has entered their data and signed.

    Would be great if there would be a sign if the room is still occupied, in the check-in screen or if the room moves to dirty…

    3 votes
    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  7. Additional phone numbers & emails & whatsapp in guest profile

    When merging guest profiles, only one phone number and one email is saved. Some guests use different phone numbers and emails for different purposes. We need the ability to consolidate all the guest's information on one profile. Also, a whatsapp option would be great to have. Thanks!

    25 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  8. Request guests' home location when booking

    Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  9. Import Guest Historical Data

    Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import

    4 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  10. "Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE

    There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  11. Let guest fill in all details while creating the reservation so the online check-in is not needed anymore

    It would make more sense if guests could fill in all the details that are needed in the registration form during the process of creating their booking on the website, instead of by online check-in form 48 hours before check-in. This way, you will have 100% online check-in guaranteed for direct bookings.

    12 votes
    3 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Thank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.

    I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Update to new guest profile on existing booking

    If we hold a multiple reservations under one profile until we have everyone's name, we should be able to update the reservation profiles without changing all the profiles and without having to cancel and rebook the reservation. Same goes for a guest with a room checking in tomorrow and then in 2 months if that guest can't make the booking, but gifts the stay to his brother, we should be able to change the profile attached and not change the name on the two months from now reservation.

    3 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  13. Average price for breakfast

    When a reservation is done with 1 Adult + 1Child than the average price of the breakfast for both products will be displayed.Breakfast adults: 20€, Breakfast child 10€ then it displays 15€. This can be very confusing for guests + staff. It is better to display the price per each product and do not show the average price

    32 votes
    idea to upvote  ·  5 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  14. Kiosk for multi-property

    So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in

    3 votes
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  15. Confirmation & Quotation Emails: Breakdown of Total Cost + Tax

    Net Properties would like to see the breakdown of total cost in Confirmation and Quotation Emails between Net + Tax, and then Gross Value.

    Currently only Gross Total is displayed.

    4 votes
    1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  16. Allow hotels to decide if e-mails should be default at the kiosk

    Let the hotels decide if the guest's e-mail should be optional instead of default at the kiosk.

    Since it's not a legal requirement in DK it's critical for us that we cannot change it in the "Check-in form"

    11 votes
    7 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  17. Round up the pricing

    round up the pricing in the Booking Engine and other rate plans

    7 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. BE allows creating optional reservations

    Allow guests to create optional reservations in the Mews Booking Engine instead of directly confirming. This should trigger the quotation email allowing the guest to review the details of their stay, pay a deposit and confirm the reservation (applicable to long stay guests)

    4 votes
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  19. Add card details to actual guests when booker is generic (New Booker functionality)

    When a TA uses a generic email address to make a reservation, the new Booker functionality workflow will add the card to the booker (TA), not the actual guest, ending up with an endless list of cards attached to the TA profile.

    21 votes
    7 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  20. Online Check out available for all reservations

    Hi Mews Team,

    the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.

    1. Enable online checkout for all reservations
    2. Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
    3. The process must be easy and quick

    Thanks
    Linus

    34 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


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