Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
Jenny Närhinen
shared this idea
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this in the coming months.
Thank you for your continued feedback.
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Yvonne Blattl
commented
In these times very important. Hotels are only allowed to serve business guests and for them its not possible to do a self check out because the option to fill in the corporate adress is missing. For us it would be one of the most important development in Mews!
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Claudia M.
commented
we see a huge issue with the actual setup in US as there are nearly no requirements on what the guest has to provide. Therefore we do not collect any information during online check in. This is not helpful in regards to guest profile quality. We need to be able to ask our guest what we believe is required. There I support this request highly. And as usual, quick would be good as well.
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Margot Demmers
commented
because we use an entrance gate on our holiday park we ask all guests for their license plates. It would be easy if you could add it to the online check-in, but until then we would like to add it to the registration form so that the guest can also add it neatly when filling in his/her details.
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[Deleted User]
commented
We want to collect information if the stay was business or leisure.
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Matthias Genetzke
commented
Can the online check-in form include a mandatory email field (for the person that made the booking)?
This would help us update the guests profile with their actual email, instead of a generic one, in case of OTA bookings (such as booking.com etc)
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Bob W.
commented
That would work great for us as well - especially if the online check in arrival/departure times would automatically also update on the timeline accordingly. :)
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Bibi Post
commented
Ask the quest for arrival time in either the booking process or in the check in feature. It would really help with scheduling our front office hours.
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Jakub Šalmík
commented
Estimated time arrival will be nice for guest and property too because they could now when they will be more bussy. Guests could easily choose ETA in online check-in process (or booking process too). The property will have information when a guest arrives in the hotel. This could be integrated within Commander as well - like a statistic, list of guest sorted by time etc.
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Mews Product Team
commented
As guests complete their personal details during online check-in, this is a great time to ask if they might have any special requests or preferences. With an additional field, guests could then add any important information, which would then be automatically added to their guest profile so that property staff can prepare accordingly before they arrive.
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[Deleted User]
commented
"one of the requests that came up was that it should be allowed for the customer to add/update the information about the company if it is required for them.
It would be something similar as when you are having a delivery and you are asked if the billing address is the same as the delivery address. This would be useful, especially if the hotel does not actually work on a contract level with the company, yet the guest would need a bill for that company. it would speed up things, will not be forgotten, etc."