This point by Sarah is crucial. How come we can't override the language selection? We get a lot of complaints about this:

"Hi, we can change the guests language in his profile now, but apparently, the language selected by the guest has the priority on all other variables.

This in confusing. For example we change the guests language because he seems to be speaking Dutch instead of French at reception desk. But the guest selected French first, the guest will still receive French automatic mails.

This is not logic."

Hi team,
As you know some countries have several languages, we give a bad image of Mews to our guest, because we said it's our PMS mistake.

Sarah, the field 'customer language' is still disabled when modifying a customers' profile? We can only select the customer language when adding a new customer. Are you sure?

Hi, we can change the guests language in his profile now, but apparently, the language selected by the guest has the priority on all other variables.

This in confusing. For example we change the guests language because he seems to be speaking Dutch instead of French at reception desk. But the guest selected French first, the guest will still receive French automatic mails.

This is not logic.

Here it's also very necessary ! (Belgium)

It would be great to be able to change the language of the customer ourselves.

I heard that the logic of Mews is that only the guest should have control over what they set regarding their language via the Navigator.

But sometimes we make mistakes when creating a guest, and not all guest are able to change is by themselves in the Navigator (because it's a group booking or to difficult for the guest).

Currently, the language of automatic mails is controlled by nationality. Not everything is translated in the automatic mews mailings. In the example below, Russia was specified as the nationality. The mail is written partly in Russian and partly in English. It is clear that not all languages can be translated. Therefore, it should be possible for the hotel to specify the selection of possible languages (without depending on the nationality).

-------

Ваш чек от Hotel Alexander Zurich



Dear Госпожа Vera Pershina,

The following transaction was made at Hotel Alexander Zurich. (Taken
via Mews Merchant)

You can find a receipt below:

Собственность Hotel Alexander Zurich
Платёжная карта Кредитная карта типа Master Card 540445******1209
Дата 18.01.2021 18:59:20
Сумма 285.00 CHF
Тип Платёж
Идентификатор ch_1IB20bLPwwCp2e3PMNM6B6pw

You may also request a copy of the official bill at the property. Thank
you for your order.

Kind regards,
Hotel Alexander Zurich

Because the language cannot be customized in the guest profile, a mail is sent to the guest in different languages. (Ex. salutation "Herr" or "mit uns chatten"). Below is an example of an automatic mail.

____

Online check-out is now available!



Skip reception tomorrow and check out online

Dear Herr alberto Businello ,

We hope you've had a great time at Hotel Alexander Zurich. To make your
departure quick, convenient, and contact-free tomorrow, try checking
out online. Starting now, you can set up online check-out any time
before the end of your stay in just 3 steps:

1. Pay any outstanding balance
2. Update your billing address
3. Choose your departure time

After that, you're ready to go at the time you've chosen-no need to
visit reception!

Get started below and don't hesitate to message us with any questions.

Check-out online

Mit uns chatten

Powered by

-------------------------------

Ihre Rechnung vom Hotel Alexander Zurich



Dear Herr alberto Businello ,

The following transaction was made at Hotel Alexander Zurich.
(Empfangen über Mews Merchant)

You can find a receipt below:

Unternehmen Hotel Alexander Zurich
Kreditkarte Mastercard 516097******3028
Datum 06.01.2021 19:08:21
Betrag 140.00 CHF
Typ Zahlung
Identifikator ch_1I6gQkLPwwCp2e3PWIP8W8e6

You may also request a copy of the official bill at the property. Thank
you for your order.

Kind regards,
Hotel Alexander Zurich

------------------------------

Rechnung RE 202008582 from Hotel Alexander Zurich



Dear Herr alberto Businello ,

We've attached a copy of your bill from Hotel Alexander Zurich. Please
contact us at [email protected] if you have any questions or
concerns regarding your bill.

Kind regards,
Hotel Alexander Zurich

Powered by

We have a lot of complaints. Is there already a date when this function will be available? Thx for your support...

Hi, I created a new request ticket regarding the same issue.
When you export your customer profiles so you can import it in your mailsystem (eg. Mailchimp or Mailup), the field 'language' is not part of the exported excel file. That's one small step for Mews, one giant leap for mankind.

please upvote as well:

https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/42288058-add-language-as-field-when-exporting-customer-prof

btw; this initial idea dates back to 2018.
And I contacted Mews in 2016 that this is a huge problem.
So 2021 should be time to fix it.

We would really appreciate this , as this is one of our most frequent customer complaints. Kind regards , Kobe Labath

Urgently needed for my guests at the German coast being 99% German.

When that will be done !! :-(

It's time to make it work!

This is much needed. it is ridiculous that the language is not customizable in the guests profiles, when the profile is not created manually.

It is very strange that Mews deducts the language from the nationality. This are 2 different things. At any time you should be able to choose the communication language with the guest. This is is important for the automatic mails that are sent to the customer, for the invoices and for all other systems that can be connected to Mews and to which contact details are synchronised (including CRM systems for email marketing).

I definitively agree with Thomas Sergeant that hotel NEEDS to be able to change language of guest, this because many guests do not fill in their profile.
I also agree with Amandio Vilela that it should technically be quite easy to make that once guest language is set, that all correspondence including invoices, be in the guest language.
I agree with Kobe Labath, as this is becoming more and more a complaint from guests. We are writing the year 2020 (now at the end), and this should absolutely be set in place asap
I'm not the youngest anymore, and I tell you that Fidelio in DOS did have this function

Definitely applies for South Tyrol ... strong need!

Yes this should be implemented. We have guests who live in countries where multiple languages are spoken (Switzerland for example) and we are not able to change the default language to the actual language spoken.

It must be possible to change the language in the guest profile.