Settings and activity
31 results found
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36 votes
An error occurred while saving the comment An error occurred while saving the comment 
Felix Helbling
commented
Currently in Mews is apparent when a guest has a birthday during their stay at the hotel. However, for guest retention, it would be helpful if a birthday email is automatically sent to existing guests. This could be linked to a special offer, for example. - It would be ideal if this birthday mail could be sent directly from Mews. - Alternatively, it would also be conceivable if a link could be made with Zapier. Currently there is no trigger field in Mews, which can be used for this purpose.
Felix Helbling
supported this idea
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An error occurred while saving the comment Felix Helbling
commented
Is there a possibility to create a report every day with the guests who have a birthday today?
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153 votes
An error occurred while saving the comment Felix Helbling
commented
The comments show that the existing placeholders are not sufficient, especially for confirmations of group reservations and also for individual reservation confirmations, and that there is a great desire for additional placeholders.
Sometimes there are also missing placeholders, which could be derived from existing information. Currently, for example, the placeholder "Sehr geehrte" or "Sehr geehrter" is missing. This could be derived from {titlePrefix}. It would be helpful if the user could create placeholders and define the content with a formula. So for example many more text modules could be created individually and mail templates could be automated better.There are always situations in which a reservation confirmation should be individually adapted to the guest. Furthermore, there is currently no possibility to check a mail before sending it to the guest. It would therefore be helpful to have a mail preview before sending, which could be adjusted manually.
Felix Helbling
supported this idea
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3 votes
Hi Simone,
We are happy to inform you that we have resolved the performance issues for the system.
You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.
An error occurred while saving the comment Felix Helbling
commented
From my point of view, the problem is still not solved. - In our daily work we are more and more annoyed by the slow loading and response times of Mews. - The response times of Mews are very different and the issue cannot be reproduced. The slow loading times affect different areas of Mews. For example, when searching for guests in the search box, loading the room overview, editing a reservation, etc.
When we check the Mews status, we can't find any special occurrences.
Felix Helbling
supported this idea
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7 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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9 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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27 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.Felix Helbling
supported this idea
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19 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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17 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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34 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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9 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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90 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Felix Helbling
commented
This function was created with the intention to relieve the reception in the allocation of rooms. However, when the occupancy rate exceeds 70%, it is more efficient if the rooms are not assigned until the day of arrival. The user should be able to choose whether a new reservation is automatically assigned to a room or whether this function is switched off. If the user wishes, he should have the possibility (e.g. for a regular guest or special request) to assign a reservation manually to a room.
Only rooms assigned to a room should be visible in the room plan. All other reservations should be assigned to one room category only. Ideally, there should be a separate area for unassigned reservations. Currently, the room overview is very confusing with many unallocated reservations in the future.
At best, there could be a function that automatically makes an allocation suggestion to the early service for the arrivals of the current day.
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73 votes
An error occurred while saving the comment Felix Helbling
commented
The rates are calculated by our yielding tool and sent to Mews. Depending on the occupancy and season, the upmark for the rate with 2 people would be dynamic meaning no fixed upmark. Since Mews cannot receive rates for occupancy with 2nd person via the interface, we also have to calculate with a fixed upmark in our Yielding Tool and we cannot fully utilize the possibilities of the Yielding Tool.
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25 votes
An error occurred while saving the comment Felix Helbling
commented
The rates are calculated by our yielding tool and sent to Mews. Depending on the occupancy and season, the upmark for the rate with 2 people would be dynamic meaning no fixed upmark. Since Mews cannot receive rates for occupancy with 2nd person via the interface, we also have to calculate with a fixed upmark in our Yielding Tool and we cannot fully utilize the possibilities of the Yielding Tool.
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81 votes
An error occurred while saving the comment Felix Helbling
commented
Dear Mews Team
For group reservations, an additional template is required for the offer and group confirmation. Currently, the group offers and confirmations must always be created or adjusted manually. The following variables should be available in a new template:
- Address
- Contact / Booker
- Group name
- Number of rooms in a room category
- No. Pers. per room category
- Room rate
- Option date
- Billing addressI hope that there will soon be an improvement in the handling and reporting of group reservations.
I thx for your support...
FelixFelix Helbling
supported this idea
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96 votes
Hello from the Mews product team.
We are so pleased to let you know that your feature request has been released. Should you have any additional requests regarding group blocks please do let us know.
Thank you again for sharing your idea!
An error occurred while saving the comment Felix Helbling
commented
Hi Aldair
If there is already a prototype of the group block, we would like to test it and provide feedback.
Thx for your work...
FelixFelix Helbling
supported this idea
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13 votesFelix Helbling
supported this idea
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An error occurred while saving the comment Felix Helbling
commented
This requirement is also already included in the feedback below
https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/36661153-guest-birthday-mail-template -
160 votesFelix Helbling
supported this idea
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12 votesFelix Helbling
supported this idea
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13 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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13 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Felix Helbling
supported this idea
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The existing birthday report only displays the birthdays of guests who are currently staying at the hotel. - In order to create a birthday mailing, a birthday query must be created that takes into account the entire guest list and not just those who are currently in the hotel. The birthday report could be linked to MailChimp, for example. In this way, a birthday mailing could be sent automatically every day and former guests could be motivated to stay again, for example with a birthday present.