Settings and activity
25 results found
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176 votes
An error occurred while saving the comment An error occurred while saving the comment 
Felix Helbling
commented
Currently in Mews is apparent when a guest has a birthday during their stay at the hotel. However, for guest retention, it would be helpful if a birthday email is automatically sent to existing guests. This could be linked to a special offer, for example. - It would be ideal if this birthday mail could be sent directly from Mews. - Alternatively, it would also be conceivable if a link could be made with Zapier. Currently there is no trigger field in Mews, which can be used for this purpose.
Felix Helbling
supported this idea
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An error occurred while saving the comment Felix Helbling
commented
Is there a possibility to create a report every day with the guests who have a birthday today?
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167 votes
An error occurred while saving the comment Felix Helbling
commented
The comments show that the existing placeholders are not sufficient, especially for confirmations of group reservations and also for individual reservation confirmations, and that there is a great desire for additional placeholders.
Sometimes there are also missing placeholders, which could be derived from existing information. Currently, for example, the placeholder "Sehr geehrte" or "Sehr geehrter" is missing. This could be derived from {titlePrefix}. It would be helpful if the user could create placeholders and define the content with a formula. So for example many more text modules could be created individually and mail templates could be automated better.There are always situations in which a reservation confirmation should be individually adapted to the guest. Furthermore, there is currently no possibility to check a mail before sending it to the guest. It would therefore be helpful to have a mail preview before sending, which could be adjusted manually.
Felix Helbling
supported this idea
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7 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
·
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10 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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45 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.Felix Helbling
supported this idea
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20 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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40 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Felix Helbling
supported this idea
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45 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
·
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11 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
·
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169 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment Felix Helbling
commented
This function was created with the intention to relieve the reception in the allocation of rooms. However, when the occupancy rate exceeds 70%, it is more efficient if the rooms are not assigned until the day of arrival. The user should be able to choose whether a new reservation is automatically assigned to a room or whether this function is switched off. If the user wishes, he should have the possibility (e.g. for a regular guest or special request) to assign a reservation manually to a room.
Only rooms assigned to a room should be visible in the room plan. All other reservations should be assigned to one room category only. Ideally, there should be a separate area for unassigned reservations. Currently, the room overview is very confusing with many unallocated reservations in the future.
At best, there could be a function that automatically makes an allocation suggestion to the early service for the arrivals of the current day.
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80 votes
PAX pricing is now being worked upon
An error occurred while saving the comment Felix Helbling
commented
The rates are calculated by our yielding tool and sent to Mews. Depending on the occupancy and season, the upmark for the rate with 2 people would be dynamic meaning no fixed upmark. Since Mews cannot receive rates for occupancy with 2nd person via the interface, we also have to calculate with a fixed upmark in our Yielding Tool and we cannot fully utilize the possibilities of the Yielding Tool.
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31 votes
An error occurred while saving the comment Felix Helbling
commented
The rates are calculated by our yielding tool and sent to Mews. Depending on the occupancy and season, the upmark for the rate with 2 people would be dynamic meaning no fixed upmark. Since Mews cannot receive rates for occupancy with 2nd person via the interface, we also have to calculate with a fixed upmark in our Yielding Tool and we cannot fully utilize the possibilities of the Yielding Tool.
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105 votes
An error occurred while saving the comment Felix Helbling
commented
Dear Mews Team
For group reservations, an additional template is required for the offer and group confirmation. Currently, the group offers and confirmations must always be created or adjusted manually. The following variables should be available in a new template:
- Address
- Contact / Booker
- Group name
- Number of rooms in a room category
- No. Pers. per room category
- Room rate
- Option date
- Billing addressI hope that there will soon be an improvement in the handling and reporting of group reservations.
I thx for your support...
FelixFelix Helbling
supported this idea
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38 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Felix Helbling
supported this idea
·
An error occurred while saving the comment Felix Helbling
commented
This requirement is also already included in the feedback below
https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/36661153-guest-birthday-mail-template -
12 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
·
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16 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Felix Helbling
supported this idea
·
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35 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Felix Helbling
supported this idea
·
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77 votes
Dear Mews Customers,
I have a fresh update from our development.
Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time.
With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services.
In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)
If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
Felix Helbling
supported this idea
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18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.Felix Helbling
supported this idea
·
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108 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Felix Helbling
commented
Currently, the language of automatic mails is controlled by nationality. Not everything is translated in the automatic mews mailings. In the example below, Russia was specified as the nationality. The mail is written partly in Russian and partly in English. It is clear that not all languages can be translated. Therefore, it should be possible for the hotel to specify the selection of possible languages (without depending on the nationality).
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Ваш чек от Hotel Alexander Zurich
Dear Госпожа Vera Pershina,
The following transaction was made at Hotel Alexander Zurich. (Taken
via Mews Merchant)You can find a receipt below:
Собственность Hotel Alexander Zurich
Платёжная карта Кредитная карта типа Master Card 540445******1209
Дата 18.01.2021 18:59:20
Сумма 285.00 CHF
Тип Платёж
Идентификатор ch_1IB20bLPwwCp2e3PMNM6B6pwYou may also request a copy of the official bill at the property. Thank
you for your order.Kind regards,
Hotel Alexander ZurichAn error occurred while saving the comment Felix Helbling
commented
Because the language cannot be customized in the guest profile, a mail is sent to the guest in different languages. (Ex. salutation "Herr" or "mit uns chatten"). Below is an example of an automatic mail.
____
Online check-out is now available!
Skip reception tomorrow and check out online
Dear Herr alberto Businello ,
We hope you've had a great time at Hotel Alexander Zurich. To make your
departure quick, convenient, and contact-free tomorrow, try checking
out online. Starting now, you can set up online check-out any time
before the end of your stay in just 3 steps:1. Pay any outstanding balance
2. Update your billing address
3. Choose your departure timeAfter that, you're ready to go at the time you've chosen-no need to
visit reception!Get started below and don't hesitate to message us with any questions.
Check-out online
Mit uns chatten
Powered by
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Ihre Rechnung vom Hotel Alexander Zurich
Dear Herr alberto Businello ,
The following transaction was made at Hotel Alexander Zurich.
(Empfangen über Mews Merchant)You can find a receipt below:
Unternehmen Hotel Alexander Zurich
Kreditkarte Mastercard 516097******3028
Datum 06.01.2021 19:08:21
Betrag 140.00 CHF
Typ Zahlung
Identifikator ch_1I6gQkLPwwCp2e3PWIP8W8e6You may also request a copy of the official bill at the property. Thank
you for your order.Kind regards,
Hotel Alexander Zurich------------------------------
Rechnung RE 202008582 from Hotel Alexander Zurich
Dear Herr alberto Businello ,
We've attached a copy of your bill from Hotel Alexander Zurich. Please
contact us at [email protected] if you have any questions or
concerns regarding your bill.Kind regards,
Hotel Alexander ZurichPowered by
An error occurred while saving the comment Felix Helbling
commented
We have a lot of complaints. Is there already a date when this function will be available? Thx for your support...
Felix Helbling
supported this idea
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The existing birthday report only displays the birthdays of guests who are currently staying at the hotel. - In order to create a birthday mailing, a birthday query must be created that takes into account the entire guest list and not just those who are currently in the hotel. The birthday report could be linked to MailChimp, for example. In this way, a birthday mailing could be sent automatically every day and former guests could be motivated to stay again, for example with a birthday present.