Settings and activity

  1. 16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  2. 13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  3. 11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  4. 46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    The team is currently shifting its focus towards multiple time units functionality, which should unlock e.g. the possibility to create and efficiently manage monthly reservations.

    Best regards,

    Martin Kucera
    Product manager
    Mews

    Felix Helbling supported this idea  · 
  5. 17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  6. 102 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  21 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Felix Helbling commented  · 

    Currently, the language of automatic mails is controlled by nationality. Not everything is translated in the automatic mews mailings. In the example below, Russia was specified as the nationality. The mail is written partly in Russian and partly in English. It is clear that not all languages can be translated. Therefore, it should be possible for the hotel to specify the selection of possible languages (without depending on the nationality).

    -------

    Ваш чек от Hotel Alexander Zurich

    

    Dear Госпожа Vera Pershina,

    The following transaction was made at Hotel Alexander Zurich. (Taken
    via Mews Merchant)

    You can find a receipt below:

    Собственность Hotel Alexander Zurich
    Платёжная карта Кредитная карта типа Master Card 540445******1209
    Дата 18.01.2021 18:59:20
    Сумма 285.00 CHF
    Тип Платёж
    Идентификатор ch_1IB20bLPwwCp2e3PMNM6B6pw

    You may also request a copy of the official bill at the property. Thank
    you for your order.

    Kind regards,
    Hotel Alexander Zurich

    An error occurred while saving the comment
    Felix Helbling commented  · 

    Because the language cannot be customized in the guest profile, a mail is sent to the guest in different languages. (Ex. salutation "Herr" or "mit uns chatten"). Below is an example of an automatic mail.

    ____

    Online check-out is now available!

    

    Skip reception tomorrow and check out online

    Dear Herr alberto Businello ,

    We hope you've had a great time at Hotel Alexander Zurich. To make your
    departure quick, convenient, and contact-free tomorrow, try checking
    out online. Starting now, you can set up online check-out any time
    before the end of your stay in just 3 steps:

    1. Pay any outstanding balance
    2. Update your billing address
    3. Choose your departure time

    After that, you're ready to go at the time you've chosen-no need to
    visit reception!

    Get started below and don't hesitate to message us with any questions.

    Check-out online

    Mit uns chatten

    Powered by

    -------------------------------

    Ihre Rechnung vom Hotel Alexander Zurich

    

    Dear Herr alberto Businello ,

    The following transaction was made at Hotel Alexander Zurich.
    (Empfangen über Mews Merchant)

    You can find a receipt below:

    Unternehmen Hotel Alexander Zurich
    Kreditkarte Mastercard 516097******3028
    Datum 06.01.2021 19:08:21
    Betrag 140.00 CHF
    Typ Zahlung
    Identifikator ch_1I6gQkLPwwCp2e3PWIP8W8e6

    You may also request a copy of the official bill at the property. Thank
    you for your order.

    Kind regards,
    Hotel Alexander Zurich

    ------------------------------

    Rechnung RE 202008582 from Hotel Alexander Zurich

    

    Dear Herr alberto Businello ,

    We've attached a copy of your bill from Hotel Alexander Zurich. Please
    contact us at info@hotel-alexander.ch if you have any questions or
    concerns regarding your bill.

    Kind regards,
    Hotel Alexander Zurich

    Powered by

    An error occurred while saving the comment
    Felix Helbling commented  · 

    We have a lot of complaints. Is there already a date when this function will be available? Thx for your support...

    Felix Helbling supported this idea  · 
  7. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    idea to upvote  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Felix Helbling shared this idea  · 
  8. 28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    new idea  ·  0 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  9. 70 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Felix Helbling commented  · 

    Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:

    - Mails are assigned to the guest profile in Mews.
    - Mails are always sent as CC to the reception. This way it is easy to search for the mails.

  10. 279 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  8 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  11. 148 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  13 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  12. 21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  13. 16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  14. 602 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  17 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling supported this idea  · 
  15. 24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Felix Helbling shared this idea  ·