845 results found
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Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Automatically create a task when a guest enters an email in online check-in that is already assigned to another guest profile
When a guest enters their preferred email address during online check-in, if that email address is already assigned to an existing profile, Mews does not merge the profiles, but instead adds the email address to the profile that is performing online check-in, so that staff can choose to merge them later.
It would be really useful it Mews could automatically create a task when this happens so that staff can be alerted to there being potentially mergeable profiles.
6 votes -
Option "Last Name Only" in the Mews Kiosk setup
We selected the option "Last name only" for the question: "Chooses what guests need to find their reservation". Still when the guest enters an error in the name, a confirmation number is requested. This is confusing and not in line with what was asked. Rather than prompting for the confirmation number, the kiosk should re-display the previous screen, requesting to enter the last name. Now there is no easy way to get back to this screen.
2 votes -
Email Templates: Add a separate publish step
Currently, you can only work on one active version of an email template at a time. Any changes you save are published after one hour.
With the new template system in particular, larger changes can’t always be completed in one go. (In the old system, you could work on the template offline until it was ready.)
Therefore, it might be better to support two template versions: one active version, and another draft version that can be worked on—possibly over several days. When the draft is finished, it can be published and take the place of the active template.
1 vote -
Mailingen
Sommige mailingen worden automatisch gestuurd en kunnen niet uitgezet worden. We willen graag zelf bepalen welke mailingen worden verstuurd (automatisch of niet automatisch).
1 vote -
Error with Parent and Child Space Setup in Booking Engine
In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:
"We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."
This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…
15 votes -
Editable instruction for guest with unavailable online check-out
Currently guested are asked to go to reception when they cannot complete the online check-out in the guest portal due to unbalanced bills.
We do not have a reception and that makes it very confusing for guests. We would like them to call or send us a message instead.
At this moment it is impossible to update this message that Mews automatically provides in the guest portal.1 vote -
implement a “+ / –” button so guests can select the desired quantity of certain products
It would be a great idea to implement a “+ / –” button in the Mews Booking Engine, allowing guests to select the desired quantity of certain products.
At the moment, products such as “baby cot”, “gym access”, or “room upgrade” are usually added as one unit, which makes perfect sense. However, for other types of products like soft drinks, mineral water, or snacks, the system still defaults to one unit, even though guests may want to purchase multiple quantities (e.g., 7 cans of Coca-Cola and 6 bottles of mineral water).
Adding a simple “+ / –” quantity selector next…1 vote -
Users miss homepage link on hotel booking engine by Mews
Our Mews booking engine is connected to Trivago, Tripadvisor and Google Hotel Ads. When a user clicks the outbound link in this channels to he is landing on our mews booking engine.
If the user now wants to find out more about the hotel there is no link to our homepage! It would be easy for mews just to link the hotel logo with the respective homepage URL...1 vote -
When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation
When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.
In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.
Providing bookers…
8 votes -
direction
It would be nice to be able to move around the dynamic placeholders in the automated mails without being confined by "loops" - e.g. the directions to the specific rooms: for some guests the directions would be easier to "find" if they were right up there in the first box of the template, and not buried in the ethereal and elusive "reservation loop".
1 vote -
Internals already visible on reservation screen
We would like to see profile internals, after typing the guest name in reservation. Now the "customer field" shows only name and e-mail - can we get internals on this line also? Would help a lot fx returning guest or preferences.
3 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.20 votes -
Key code
Include an access code field in the booking
3 votes -
Adresse direkt beim Buchungsvorgang
Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.
11 votes -
Promoted services in Guest experience
We are promoting multiple services in the Booking engine.
If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.
4 votes -
promoted services
When choosing initial room guest can add promoted services. Once promoted service is added, if the guest wants to add another room from primary service ("+Add another item") promoted services are not offered any more.
It would be helpfull if promoted services are always offered when choosing the item from the primary service.3 votes -
Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Conditional Display of Add-On Products Based on Rate Inclusions
Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.
Background:
Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…71 votes
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