138 results found
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Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
86 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Payment link
It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.
1 voteHello,
this is part of Online Check out functionality which we alrleady provide.
Regards,
Mews team
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More options for payment during online booking
For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.
31 votes -
Add more keyboard options for Kiosk
Merged with several similar requests:
- Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
- Keyboard to support characters with accents
- Keyboard to support Japanese, Chinese and Korean
The keyboard layout is built in in the Mews Kiosk app.
Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.It should depend which language the customer choose, that changes the keyboard layout.
15 votesHello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!
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Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
101 votes -
Send Before start email for all new reservations not only 48 hours in advance
If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.
14 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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refuse reservation when payment fails
For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.
Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.
59 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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DRIVE SALES: Google Ads Conversion Tracking
On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).
A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.
Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…
2 votesHello from the Mews product team,
Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.
You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
(“Option 2: Use Google Tag Manager” section)Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations
I hope that helps.
Have a great day,
Aneta -
Background
It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.
4 votesHi Mewsers!
Thank you for you input. This is already possible, please refer to the following Help guide: https://help.mews.com/en/articles/4244308-upload-your-background-image-for-navigator-and-distributorHave a great day,
Aneta -
Video for the booking engine
the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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30 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Print registration cards for date at once
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!
10 votesHello Mewsers,
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
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create option to make nationality and telephone number mandatory fields on Distributor
create option to make nationality and telephone number mandatory fields on Distributor
27 votesHello,
phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.
Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?
It is currently mandatory in Online check-in which is available for all of your guests.
Jakub
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Automatically block favorite room to a guest
Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.
124 votesHello Mewsers!
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category
Thank you for your feedback and suggestions.
Kind regards,
Your Mews Product Team -
Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
30 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
Automatically adding of companions
My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation
9 votesHello from the Mews product team,
We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!
Kind regards,
The Mews Team
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
4 votes -
attach files to internals tab
We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.
1 vote -
Signing Registration forms Digitally
Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.
171 votesHi Mewsers!
Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Lock company profile
Would be great if we can lock certain company profiles.
So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.4 votes
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