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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2010 results found

  1. Add cost center to invoice

    6 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  2. Restrict products by certain customer conditions

    5 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  3. CHM Queue for non-admins

    5 votes

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  4. Enhanced status page - include known after-deploy bugs

    5 votes

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  5. Full Lock Key Cutters

    5 votes

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  6. Notify user about unsupported browser

    5 votes

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    idea to upvote  ·  0 comments  ·  User management  ·  Admin →
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  7. Include products in average night cost

    5 votes

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  8. VAT removed for hotels not VAT registered

    5 votes

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  9. Masked card info on new check-in booking Summary/info missing

    This is just feedback, not a bug or a critical problem. A crucial piece of information is missing at check-in. I can no longer see the line "Payment card ****XXXX (MasterCard/physical card)" in the new summary. Previously, I could immediately see which card number corresponded to which booking when handling guests with many saved cards. or multiple bookings with different card details. With the new summary view, I have to go back to the old view to find that information.

    I would like to get that single part of information included in the new Summary and booking information overview.

    1 vote

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  10. Bills & Invoicing - Allow linking products to reservations older than 3 months

    We need the RESTORE of the ability to link products and billing adjustments to reservations older than the current 3‑month limit. Some times post-stay administrative activities, invoice corrections, customer requests, and billing adjustments occur several months after departure. Preventing the selection of older reservations creates operational and administrative challenges and negatively impacts customer service.

    We propose extending the reservation search window to at least 6 months, or making this period configurable at property level, so properties can balance performance requirements with operational needs.

    1 vote

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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