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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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250 results found

  1. Rate set up to be linked to short name of base rate

    we have several rates with the same name as we use them for different lengths of stay (i.e. corporate rate). we do not wish to display the minimum stay restrictions in the rate name itself.
    however, when creating a new rate which is linked to the base rate (i.e. you get 28% discount for stays of 7 nights), it only displays the full name. this is really annoying as you don't always know which one to pick.
    so it would be much more beneficial if you could pick the base rate on the short name (they are all individual like…

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  2. Overbooking by Room Type and Day by Day

    Some hotels would like the ability to overbook room types due to cancellation, no shows and early departures. Would like to have the ability to overbook a room type within limits set by the user. Example, 20 available king rooms. Sell to Capacity to 22. Therefore, we authorize a maximum of 22 king rooms to be sold. These reservations would fall into the pink overbooking timeline and could be upgraded from there based upon the property operating model. Currently, we have no way to do this and may not be able to reach 100% occupancy. These Sell to Capacity would…

    12 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Voucher Menu

    In the summary screen of the voucher menu you only show the Name, Company, Travel Agent. We would like you to add in Rate Code and Expire Date in the overview. As its end of the year we now need to click into every voucher code to check if the voucher is still valid or not. We need a better overview on the created vouchers.

    42 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Mirror Demo and Production Environments

    To copy settings and configurations from demo to production and vice versa - to be able to simulate procedures and functionality

    13 votes
    2 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Multiple/Nested Conditions in Restrictions

    To be able to create a combined/if restriction.
    As an example: For a full refund of the nightly rate, the guest must cancel within 48 hours of the creation of the booking AND at least 14 full days prior to the start date of the booking.
    At the moment, it is only possible to have either one of the two cancellation policies.

    17 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Restriction by Segment

    Restrict rates to a segment to stop distribution to OTAs or others channels

    23 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Exclude combinable rooms from total room count

    We have large flats with 3 rooms, equipped as follows s1iLiving room (not bookable independently).
    2 bedrooms (can be booked in combination with the living room as a small or large flat, or separately as 2 studios.
    Is it possible to add the living room so that it is not included in the count of total available rooms?
    In one of our existing houses, this means that instead of 124 rooms with 10 flats, we suddenly have 134 available rooms.
    For the cleaning report, it certainly makes sense to list all rooms. However, for all statistics, the data is distorted.

    10 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Add amenities to room category

    Mews lists amenities on the individual room level.

    It makes more sense to list amenities on the room category level so that all rooms within a specific category come with a set of amenities.

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Adjust a price for entire space categories SEASONALLY

    Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    19 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  10. Do not show in the restrictions the rates that are not activate

    Ex : All the summer rates are desactivate, and I see it all when I am setting the restrictions during for the winter dates and rates. (mountain resort hotel)

    4 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Selling limits based on different variables

    Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    153 votes
    21 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminNienke Wilbrink (Admin, MEWS) responded

    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to nienke.wilbrink@mews.com if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

  12. Create and report on complimentary stays

    Have the ability to create complimentary stays and report on them

    5 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. list vouchers linked to rates on rate overview page

    it would be helpful if the vouchers to which the rate is linked would be listed on the rate overview page as well as the current list of
    Name Base rate Type Short name External name Enabled Default

    3 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Naming stay restrictions

    Right now, going through each stay restrictions requires your read each specific variable. However, just each restriction should be able to be named so that we can quickly figure out what each one does by title instead of reading through each variable.

    64 votes
    5 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Round up the price

    When you manage rates and all rules in PMS, you could not round up your final price. For exemple, special offer to 10% OFF, the final price will be $101.52 instead of $102.

    29 votes
    2 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Updating Voucher

    To be able to have the option to update the voucher for existing reservations. Unfortunately, if you're looking to update the voucher you need to cancel the reservation and create new once as there is no way to update voucher, only when creating initial booking.

    13 votes
    3 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Products and Services - Bookable on X Day of Week Only

    Products and services that are bookable during the reservation process should have a Day of Week Restriction.

    IE: Hotel wants to offer a product that is only available if a guest is going to be staying over a Tuesday, Thursday or Saturday.

    If a guest is going to be checking in Sunday and Checking out Wednesday, the product should display and be bookable.

    However, if they are checking in Wedneday & Checking out Thursday, the product should not display and be bookable as they guest wont be in house when the product is offered.

    12 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. origin of booking automatic with the rate code

    For exemple :
    In the rate code Flexible OTA B&B rate --> From distribution channel

    Automacticly write in the reservation tha t the origin of the booking is from the channel manager or from from distributor, or from travel agencies...

    2 votes
    1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Split Occupancy/Availability report by Midweek (Mon-Thurs) and Weekend (Fri-Sun)

    It would make life a lot easier when it comes to rate management if we could split weeks into Midweek/Weekend. This would allow for better rate manipulation.

    It would also let us report how we are performing by Midweek/Weekend rather than us having to manually calculate it all (which takes a very long time when you are looking at the next three months). This sort of data lets us look at which breaks are more popular at which time of year etc.

    1 vote
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Too complex "rate-tree".Attribute-Based Selling or Room Feature Combination Sales https://hoteltechreport.com/news/breaking-room-categories

    Too many different rates in the "rate-tree"... just to create some discount, incl vs excl breakfast, non-refund vs flex etc. Can Attribute-Based Selling or Room Feature Combination Sales be an easier route forward or at least an option? https://hoteltechreport.com/news/breaking-room-categories

    2 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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