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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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  1. When an MLS restriction is applied for a long period — for example, a restriction that blocks arrivals on Fridays unless the stay is at least two nights — it can unintentionally block availability.

    If this restriction is set for the entire year, it may block certain Fridays where, for instance, Thursday is already booked and Saturday is also unavailable. In that case, the two-night condition can’t be met, and the Friday becomes unbookable.

    To avoid this, there should be an option to override or modify the restriction on individual dates. That way, if you notice a blocked Friday in…

    0 votes

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  2. It woudl be very helpful if we could visualize the calendar of availability along with the rates published and be able to see the MLOS restrictions and be able to modify these individually with 1 click.

    1 vote

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  3. Bei vielen Artikeln ändern sich jedes Jahr der Preis. Es wird im System sehr unübersichtlich, wenn wir für jeden Jahr ein neues Produkt erstellen müssen, diese aber immer wählbar sind.
    Es müsste also möglich sein, dem Produkt einen Gültigkeitszeitraum zuzuweisen z.B. 01.01.-31.12.2025.
    Zusätzlich wäre es hilfreich, wenn in einer Buchung die Anzahl angegeben werden kann, wie oft das Produkt hinzugefügt werden soll. z.B. ein Produkt Halbpension welches pro Person pro Nacht gebucht wird bei einem Aufenthalt von 4 Nächten nur 2x gebucht werden soll.

    2 votes

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  4. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    6 votes

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  5. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    5 votes

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  6. We work with several companies and agencies, and we need to adjust the vouchers according to the specific conditions of each reservation. Currently, some companies pay by bank transfer, and we must adapt our documents accordingly.
    Specific Requirements:

    Voucher Customization: Ability to dynamically modify the information displayed on the voucher based on the agreement with the client.
    Configuration Options:
        Do not include an email address.
        Do not store a credit card in the client's file; it should only be linked to the agency.
        If clients make additional purchases, the agency’s credit card will be charged. This is a major issue
    1 vote

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  7. Hi Mewsers,

    When searching through the product list I would find it very useful to be able to either filter or have it easy visible which products we are offering on our booking engine / guest portal.
    This because we have some products in the list 2 or 3 time because of the way they are charged (once / per night etc. etc.).

    1 vote

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  8. Where properties receive a high volume of same day bookings, which they review and then either take manual payment or cancel, there should be an option to configure payment policies on rate groups by advance date. This solution would help to reduce the amount of refunds properties need to perform for these particular bookings. This is currently only possible in Mews by creating a combination of multiple policies, rates/rate groups and restrictions.

    Ideal use case below where property only requires one rate and one policy

    • Any reservation made prior to the day of arrival - an automatic payment schedule is…

    1 vote

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  9. As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).

    2 votes

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  10. Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    5 votes

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  11. It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.

    3 votes

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  12. Bonjour,
    Nous aimerions avoir la possibilité de borner un tarif par occupation.
    Ex: vendre un tarif pour une seule personne
    Cela nous permettrait de vendre des forfaits soirée étape (nuit+PDJ+dîner) pour nos clients corpo.
    Idem, nous aimerions pouvoir borner des produits. Actuellement les restrictions existent uniquement pour les tarifs, or, nous aurions l'utilité d'avoir des restrictions pour les produits afin d'étoffer notre offre produits (ex: box romantique commercialisable uniquement jusqu'à 7 jours avant l'arrivée).
    Merci

    2 votes

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  13. 6 votes

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  14. Create more options for the product rule creation. There should be an option to select a limit to the amount of each product available in the system to avoid overselling.

    2 votes

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  15. I have recently discovered a 1,000-character limit has been applied to (at least) the description of a new rate when I attempted to modify an existing description and add a new rate. Overall, not an issue. The problem to solve is formatting this description. Line breaks and blank lines entered when writing the description are no longer recognized and now the lines all run together. This is not a great Guest experience and is apt to cause more Guests to skip reading the description entirely when they see a big block of words. I hope this was an oversight when…

    3 votes

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  16. Rate Key Requirement:
    It is not possible to leave the rate key field empty, limiting flexibility. We are currently doing a big migration/restructure project and cannot yet delete the old rates but need to wipe the keys in order to reuse them.

    Navigation Limitation:
    Unable to use Command+Click to open a rate in a new tab, which impacts multitasking efficiency.

    Voucher Code Search:
    Searching for voucher codes is harder. Additionally:

    If working on a public voucher setting, after making a change, all filters reset quickly to default, and we need to filter again to public/private.
    Lazy Loading Behavior:

    Deactivating a…

    3 votes

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  17. Base Rates
    -Ability to add Surcharge on the "Base Rate" via a Relative Value (%)
    -Extend that relative adjustment to the Age Categories
    -Extend that as well to the Dynamic Pricing Overriding functionality.

    Dependent Rates
    - Can we also consider an independent "Relative/Aboslute Dynamic Pricing Overriding" functionality as well for the dependent rates? Right now, they are highly dependable on the modifications made to the base rate.

    5 votes

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  18. It would be helpful if we can select the specific room types we need to assign to a specific rate plan. Currently, we just need to add more restrictions if a room type cannot be sold under a rate plan.

    6 votes

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  19. (1) When filtering out the Start and End date fields to search "applicable" or "created" interval, it should intuitively grey out dates past the start date and then prompt the user with future dates within the same calendar period (future in general). Users should not be expected to keep clicking on dates to select the desired dates.

    (2) Once you access a restriction, and edit it then you click "<=" to go back to the restriction page/dashboard. However, the dates previously selected have been reset to the current/default "applicable" window. The clients would like to not keep selecting the dates…

    4 votes

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  20. Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.

    Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.

    2 votes

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