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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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338 results found

  1. Split more than one time a reservation

    A guest might move even 5 times during a long stay or in case of extending a reservation.

    29 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. Downgrade a room

    To have a down arrow for down-graded room attributed booking when the upper categories are temporarly overbooked.

    47 votes
    idea to upvote  ·  2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  3. Information of reservation when you put the mouse on it

    When you put the mouse on a reservation it shows information which is not needed and doesn't show information which is useful.
    We know the arrival and departure and name and room number and type of room. I would like to see the number of guests, source of reservation (travel agent, Booking.com, Expedia.com...).
    Or maybe to have a choice on what information we can see.

    21 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Dispay space number in departure of Reservation Overview

    Display room/bed number on the checkout cards even after space has actually been checked out.

    70 votes
    3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Overboeking niet overzichtelijk genoeg

    Kan bij een overboeking een melding komen voor welke datum de overboeking is? Dat scheelt het soms lange zoeken naar de plek waar de overboeking is.

    10 votes
    1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Space Category Ordering

    Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy

    26 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Required field for making a reservation.

    Required field for making a reservation. The tab company or Agency should be required to be sure that your reports are correct.

    7 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Search for overbookings

    Easier search of the overbookings.

    514 votes
    idea to upvote  ·  16 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  9. Split future reservations

    Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    444 votes
    idea to upvote  ·  28 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  10. Pin the red bar at the top of the timeline, easy for switching rooms for hotels with 100+ rooms.

    To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
    That way you can switch rooms easily whilst keeping your position on the timeline.

    Basically the same as the "freeze panes" function in Excel.

    17 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  11. Upgrade Urban Deluxe and Urban Extra

    We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Add Operator Check in Statistic to Reservations widget on Mews Dashboard

    Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    28 votes
    2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  13. Change confirmed state to optional

    Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    383 votes
    idea to upvote  ·  21 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. voucher field in the first step of reservation screen

    In order to start a reservation office for the several hotels in one destination, we would like to see and compare voucher rates of all hotels to offer the guest the best fitting room.
    That would work, as soon as we have the possibility to put in the voucher in the reservation screen before we choose the hotel from one destination.

    12 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  15. Smart detection of tasks

    So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.

    31 votes
    idea to upvote  ·  3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  16. Copy group reservations

    72 votes
    idea to upvote  ·  6 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. overview by room

    Be able to view the by room without showing the beds.

    8 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  18. See 2 (or more) contiguous reservations (with different rate or no. of guests etc.) from the same guest as 1 continuing reservation

    7 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Recurring tasks

    Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    219 votes
    idea to upvote  ·  23 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  20. Bump "normal" guest for VIP when overbook

    When overbooking hotel, a "VIP" booking needs to take preference over normal booking.

    6 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
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