Skip to content
← Property Operations & PMS

What is the problem you're trying to solve?

Property Operations & PMS: Reservation management

Categories

Space Category Ordering

Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy

27 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Pia Sommer shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
idea to upvote  ·  Aldair responded  · 

Hello from the Mews product team,

Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

Show previous admin responses (1)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Andrea Giangone commented  ·   ·  Report

    Idea 1: Reverse the Timeline Upgrade/Downgrade Direction
    Title: Reverse Upgrade/Downgrade Drag Direction on Timeline (Dragging UP for Upgrade)

    The Problem:
    Currently, the Timeline defines dragging DOWN as an upgrade and dragging UP as a downgrade. Psychologically and visually, most users associate moving "up" with an upgrade (higher tier, higher value, moving up in the world) and moving "down" with a downgrade. The current hardcoded behavior is counter-intuitive and frequently leads to front desk staff making accidental downgrades.

    The Solution:
    Invert the default behavior so that dragging a reservation UP on the Timeline triggers an Upgrade, and dragging it DOWN triggers a Downgrade. Alternatively, provide a simple toggle switch in the Stay service settings allowing properties to choose their preferred drag-and-drop logic direction.
    Idea 2: Category Hierarchy Values (The "Smart" Solution)
    Title: Determine Upgrades/Downgrades via Relative Category Values instead of Timeline Sorting

    The Problem:
    Right now, the only way to make Mews accurately recognize upgrades and downgrades is to sort Room Categories from most expensive at the top to least expensive at the bottom. This completely restricts hoteliers who want to organize their Timeline differently (for example, ordering rooms numerically, by floor, or alphabetically) for better daily operational visibility.

    The Solution:
    Introduce a "Hierarchy Value" or "Relative Tier Weight" field (e.g., a numerical scale from 1 to 10) inside each Space Category configuration.

    Example: Economy = 1, Standard = 2, Suite = 3.
    If a user drags a reservation from a category with a lower value to a higher value, Mews automatically knows it's an upgrade—regardless of where those rooms sit visually on the Timeline screen. This would also allow us to block accidental downgrades via user permissions.