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  1. Space Category Ordering

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    1 comment  ·  Property Operations & PMS » Reservation management  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Andrea Giangone supported this idea  · 
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    Andrea Giangone commented  · 

    Idea 1: Reverse the Timeline Upgrade/Downgrade Direction
    Title: Reverse Upgrade/Downgrade Drag Direction on Timeline (Dragging UP for Upgrade)

    The Problem:
    Currently, the Timeline defines dragging DOWN as an upgrade and dragging UP as a downgrade. Psychologically and visually, most users associate moving "up" with an upgrade (higher tier, higher value, moving up in the world) and moving "down" with a downgrade. The current hardcoded behavior is counter-intuitive and frequently leads to front desk staff making accidental downgrades.

    The Solution:
    Invert the default behavior so that dragging a reservation UP on the Timeline triggers an Upgrade, and dragging it DOWN triggers a Downgrade. Alternatively, provide a simple toggle switch in the Stay service settings allowing properties to choose their preferred drag-and-drop logic direction.
    Idea 2: Category Hierarchy Values (The "Smart" Solution)
    Title: Determine Upgrades/Downgrades via Relative Category Values instead of Timeline Sorting

    The Problem:
    Right now, the only way to make Mews accurately recognize upgrades and downgrades is to sort Room Categories from most expensive at the top to least expensive at the bottom. This completely restricts hoteliers who want to organize their Timeline differently (for example, ordering rooms numerically, by floor, or alphabetically) for better daily operational visibility.

    The Solution:
    Introduce a "Hierarchy Value" or "Relative Tier Weight" field (e.g., a numerical scale from 1 to 10) inside each Space Category configuration.

    Example: Economy = 1, Standard = 2, Suite = 3.
    If a user drags a reservation from a category with a lower value to a higher value, Mews automatically knows it's an upgrade—regardless of where those rooms sit visually on the Timeline screen. This would also allow us to block accidental downgrades via user permissions.