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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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472 results found

  1. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    9 votes

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  2. Bitte so einstellen, dass MEWS die Rechnung nicht "Meier-21-2-418E" benennt, sondern "21.02.2026 - 22.02.2026 (Martin Meier)". Das wäre weitaus verständlicher und würde uns helfen verschiedene Rechnungen besser zu überblicken.

    1 vote

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  3. instead of having to delete one item at a time it should be possible to select more and delete all.

    17 votes

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  4. It is required that the NEW Guest Ledger can be printed in order to be able to view the actual outstanding payments.

    1 vote

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  5. I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.

    1 vote

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  6. When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.

    So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).

    But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.

    6 votes

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  7. It should be possible for a task to be created automatically if there is an outstanding balance in a reservation one day after departure.
    At the moment, it is only possible to create a control task. However, this task is also created if the balance is 0 one day after departure. Mews should first perform a check and then create a task only if the balance is not 0.

    1 vote

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  8. Currently, it is possible to send invoice reminders on demand and manually via the bill/invoice itself or via the City Ledger.

    (1) It would be nice to have repeated (and automated) reminders in different stages of the aging process, and
    (2) also create an easier way to add a surcharge (if needed) on overdue invoices;
    (3) Alert the responsible personnel/Mews User of the reminders not actioned.

    6 votes

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  9. Wenn Gäste online buchen & Zahlen, wird eine Rechnung (Rechnungsnummer X) erstellt. Wenn der Gast dann eincheckt, wird nach Rechnungsstellung eine "Zahlung" erstellt mit einer neuen Rechnungsnummer. Dadurch gibt es extrem viele Rechnungsnummern, was es für die Finanzbuchhaltung sehr unübersichtlich macht. Kann man Rechnungen / Anzahlungen & Zahlungen sinnvoll kennzeichnen? Können Gutschriften dementsprechend als "Gutschrift" gekennzeichnet werden.

    1 vote

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  10. For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.

    13 votes

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  11. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    36 votes

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  12. It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.

    Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.

    6 votes

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  13. When guests payment fails on Booking Engine (property's web page) - it would be good if a payment request is sent automatically and guests warned if they do not make the payment that the booking will be cancelled.

    We are currently doing this manually and sometimes it is a lot of extra work.

    5 votes

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  14. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  15. Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.

    4 votes

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  16. It would be helpful to have the possibility to choose the bill counter for companies or some guests. So you don't have to search for it on the counter list and avoid possible mistakes

    1 vote

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  17. Please make it possible to edit an invoice more than 7 days after the guest’s check-out.

    Ideally, this option could be restricted to the owner only.

    Errors can happen (e.g., adding products, incorrect prices, etc.), and sometimes corrections are needed later.

    It’s also important in cases where the only person who issues invoices (myself) is unavailable, for example when I am out of the office or on holiday.

    1 vote

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  18. To better assist Rental Properties (Monthly Bookable Period) - it would be useful to consider creating an AR page that would
    (1) allow clients to review the accounts and bills by month,
    (2) run invoices by batch,
    (3) Bulk Issue Invoices, and
    (4) improve billing automation to allow multiple (up to 2) automations per Monthly bookable service.

    1 vote

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  19. Similar to when a payment fails, creating an automatic task would help with following up on invalid credit cards when a pre-authorization is required

    1 vote

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  20. What's the point of offering a breakfast, or a drink or anything else to a guest and not being able to see it on the invoice or the products report ?! Please make anything charged at 0€ visible !!! Thank you

    2 votes

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