496 results found
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Automatically cancel payment requests when a booking is cancelled
Problem:
When we create a booking, we send the guest a payment request linked to the reservation. However, if the booking is later cancelled, the payment request remains active and must be cancelled manually.Solution:
Automatically cancel linked payment requests when the related booking is cancelled.2 votes -
Filter by Customer Classification in Ledgers Report
Every two weeks I have to manually filter out hundreds of names to get only employees that owe for their payroll deduction.
1 vote -
room charges or multiple billing automation
For easing the operation of our users (mainly Front Office) we would need to have a way to create a billing automation to move room charges coming from the Mews POS.
In reality the request is wider. It could be perfect to be able to handle more than one billing automation per reservation.
As of now, we already have billing automations in reservations with travel agencies, so applying another billing automation here is ruled out.
Also, right now if i want to select only the additional service belonging to the Mews POS room charges, i'm force to select bookable services…1 vote -
Daily or Monthly General for Quickbooks import
Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.
2 votes -
BELGIUM PEPPOL + PDF INVOICE
Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.
Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?
Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.
2 votes -
When reissuing bills with rebate items, the Segment for Deposit is no longer Seperated
When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.
The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)
4 votes -
Standard reason codes when re-issue bill/invoice
When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.
2 votes -
Consumption date for POS receipts appearing on the billing window
We would need the consumption date appear in the billing window. This helps us to know which consumptions we have to root to different billings since we have a lot of monthly billings.
1 vote -
Trial Balance Improvement
To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.
3 votesWe are starting open Beta today for new Trial Balance report that has additional columns for Ledger Account code, cost centre code and external code, as well as enabling to generate the report for any time period including monthly.
You can find more in this Mews community post : https://community.mews.com/mews-beta-program-43/beta-program-trial-balance-in-mews-ui-flexible-weekly-monthly-and-yearly-reconciliation-3637
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invoice reference
If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.3 votes -
Easier Way to Identify and Re-Merge Rebated Items in Group Billing
We would like to request enhancements to the Group Billing rebate process to make it easier and more efficient for users to manage rebated items.
Today, when a merged bill is rebated, all rebated items automatically return to their original owners. This creates significant challenges for users who must manually locate each item—especially when they were originally spread across multiple guests or companies. This process is time‑consuming, inefficient, and prone to human error.
To improve this workflow, we are requesting the following:
(1) Manual Rebate (User‑Initiated):
Add a toggle/select option in the rebate window that allows users to choose whether…2 votes -
invoice layout
Invoice Layout: Consumed
It would be nice if the column "consumed" could be renamed "Date".1 vote -
Provide confirmation notification when a custom billing automation is applied
Visual Confirmation When Custom Billing Automation Is Triggered
Summary
Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.
Problem Statement
Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.
Because of this:- Users may assume the automation did not run.
- They may re-attempt to trigger the same billing automation, leading to duplicate actions.
- They may begin troubleshooting or modifying settings unnecessarily.
…
2 votes -
Print or email a partial invoice
It would be nice to have an option to select a Partial/Separate Invoice without the trouble of splitting a reservation into 2 separate reservations. We get many corporate people who might stay 3 nights getting reimbursed by the company and add 2 nights so they can have a get away with their spouse/partner for the weekend all on their personal card. Or even if it is not specific nights, a guest may not want more than the room charges on the invoice submitted to the office, because the employer may not reimburse the hotel stay for the business trip if…
1 vote -
Set accounting categories as inactive
We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.
We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.
5 votes -
Purchase Order number
Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice
2 votes -
More granular search when moving bill items to another company profile
When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.
11 votes -
Invoice Line Grouping for Packages
It would be great if invoices could combine the room stay and related package items into a single line when they are linked to the same date.
For example, for a “Bed & Breakfast” package, the accommodation and breakfast charges would appear grouped together on the invoice instead of being separated into different lines.
This functionality was previously available in Hotello and made invoices much clearer and easier to read for guests.
1 vote -
invoice without room category
To remove the room category from the invoice
1 vote -
When rebated a bill the reopen as a new bill is not an option after that.
The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:
Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.
Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…
1 vote
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