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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. When adding a Stay Product in the Items Tab in a Reservation the Product is automatically posted to the Unpaid / Deposit Bill. In the case of a Company or Travel Agent Bill, we need to have the ability to add these items into the correct Bill. Currently, the user needs to move the items when added to the correct Bill. In the case of an Additional Product posting, this can be added in the Billing Screen on the correct Bill. However, when adding Stay Product, there is no choice.

    If the company or travel agent has routing already configured,…

    2 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When charging to a room all charges should be applied to the primary booker and not spilt across the individuals in the room.

    1 vote

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  3. Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
    En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

    5 votes

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  4. Previously, closed accounts were shown as €0 and open accounts were either in positive or as €0.00 if the account was at €0 but without closing the billing.
    Seeing that the account was at €0 meant that it was closed, and identifying the open accounts was much easier, could it appear like that again?

    1 vote

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    145 votes

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  6. individually posted products appear lengthy

    9 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Mews automatically applies cancellation fee for date changes within the cancellation window (unless you untick the box before making a change).

    We do not believe that date changes should be treated the same as cancellations and the cancellation fee should not be automatically applied.

    This is currently causing operational challenges with charges and adjustments in billing (in the rush, staff may forget to untick the box as this is not intuitive).

    It also causes guest complaints, as guests are still charged a fee even though their intention is to stay at the property (they may have just missed a flight…

    9 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. If you accidentally post an incorrect amount for a Product, or forget to enter some information such as a check no. or any other relevant information, there does not seem to be any way either outright cancel that posting, or to amend either the amount you accidentally posted, or enter some notes you forgot to write.

    Could this please be rectified ASAP?

    4 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Ability to tick multiple invoices to be sent in one email.

    17 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. A lot of companies get different deductions for different services. In order to get full compensation for a stay with breakfast incl. and not being able to not have breakfast, an option to post items as 0.00 would be good

    14 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. If a guest has booked a rate that is Full board for example(dinner inluded in the rate), the POS has to recognize this and when posting a dinner for example; Mews has to allocate it to the right cost center and hide it from guest bill (because it's included in the rate)

    52 votes

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  12. There should be a possibilty that guests can put a TIP when they're doing the online check-out.

    13 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,

    The Mews Team

  13. We should be able to change Guest Name for the products in the bill (or leave it without a name).
    For exampe, at the moment if a Guest wouldn't like to show his name on the company invoice we have to cancel all the postings and add them again.
    Thanks

    1 vote

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  14. Segments have been added to service products but there is no way to see them or sort them currently

    7 votes

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    idea to upvote  ·  Josef Lapka responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. i have set up new products with a zero rate as we need to be able to manual add the correct one each time. however, when coming to posting the product, it won't let us change the amount from zero.
    is this an error on the system?
    previously set products like this are still able to be manually have the amount changed

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Tenemos dos edificios y cada mes, cuando debemos liquidar iva, debemos abrir una a una las facturas que nos arroja el informe de Mews, porque en el excel que nos exporta el sistema, no especifica en ninguna celda, en cual edificio el cliente se hospedo. Esto, sobre todo en temporada alta, nos retrasa muchísimo el trabajo. Por favor agreguen esta celda y ayúdenos agilizar nuestras tareas adminitrativas. Gracias!!!

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Showing a subtotal of the items of one POS booking when you have an invoice containing several POS bookings.

    Problem
    When you print your invoices with a detailed description of the POS booking including all the items, you don’t see the subtotal when you have one or more POS bookings on one invoice. If there is a long invoice and you need to know how much one specific POS booking was, you need to calculate manually how much it is.

    Solution
    Our problem would be solved if subtotals can be added to the invoice per POS booking.

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It will be nice to have the price shown for only selected items if asked by the guest, and not have to move them to a new bill to have the amount, or calculate somehow.

    2 votes

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  19. The stay at the billing needs to be breaked down to each night.
    It is not clear for the guest if it says 1x350,00 € and the stay was for 4 nights.
    As well the price per day is different often so it needs to be cleared.

    13 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.

    10 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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