A history of each email sent by Mews to the guest should be found in the reservation module, under the "Mailing" tab. If not the whole email with text, at least the email type (confirmation, before start, etc.).
In addition to this or at least until this feature is available, it would be useful that a user-level permission to visualize email queues is added (now only for admin available).
This is really important, as otherwise we are totally disoriented on what we ourselves communicated to our guest.
Releasing this feature would be a huge plus.

+ the user who send the email

It should be possible for management accounts to restrict certain accounts from being able to view tasks outside of their department. Our current issue we'd like to see solved: Maintenance isn't as tech savvy as they're handymans and some of them are having trouble with the filtering of tasks for their department. It should predict they want to filter, it should auto filter, it should restrict them from seeing other tasks or something similar.

If you want an employee to be an administrator, you can't take some tasks out of the menu and letting him or her still be an admin.
For exemple, an GM assistant is an admin but I don't want to allow him to charge CC on line. Message says "impossible to take this privilege admin out as the employee is already an admin"

Hi Rosta,
if you reduce the specific user rights they can see the rooms but can`t do changes.
This is what we do with our maintenance team.

I hope this helps.
Best
Mariusz

we need to remove all payment reports, room price and ledger and all numbers access to housekeeping. There is no reason why they need to see this. It's a huge mistake. Please react quickly

Agree !!!!!

I absolutely agree, I do not want my housekeeping to see price per room, payment report, cashier report..... This is a huge mistake and I can't believe that they have already seen the reports. Please change this ASAP

Have the option to automatically notify the property when an email to the guest is undelivered.

With the new granular user privileges it would be great from an admin perspective to be able to run a report showing all privileges per user

Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:

- Mails are assigned to the guest profile in Mews.
- Mails are always sent as CC to the reception. This way it is easy to search for the mails.

To allow only certain employees (e.g. management and admin users) to refund higher amounts and restrict other employees to refund if the amount exceeds. This feature would prevent any mistakes and help management to keep an eye on refunded revenue.

Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.

Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.

Disable the right to add a new deposit

Currently there are privileges to allow or prevent employees from posting cash payments and online Merchant payments, but nothing prevents an employee form creating terminal card payments or external payment.

This is also an issue when employees believe they've created a Merchant payment and charged the guest, when in fact they simply posted a Terminal payment, thus creating more complications for the property and guests.

It would indeed be very important that we can see a copy of the mail that has been send to the guest in order to check. It could also be possible that a copy of the confirmation/cancellation emails would be send to the front office email.

Create a specific right to access the email sent list because only admin can see it which is not possible for receptionnists...
Thanks,

receive notification if email cannot be delivered to guest due to wrong email adress of customer

WE NEED TO UPLOAD ALL OUR MAILS IN THE SYSTEM, SO TO CHECK THEM FROM ANY POINT OF THE HOTEL, ON TOP.. MAILS SHOULD BE LOCAT-ABLE INSIDE THE GUEST "MAIL-SPACE" SO THAT WE CAN KEEP THEM AS AN HISORY RECORD OF THE GUESTS NEEDS ...

Desperately need that function. Need to know any detail of customer communication. Surprised the system doesn't have this feature