Giving the employee as non admin permission an access to the corresponding that being sent directly from mews, such as booking confirmation, cancellation, invitation for online check in, invoices and etc, will speed up the employee to find the corresponding without searching in all mailboxes or activity logs.

Why can't we see the mails sent to the customer under the mailing tab of the reservation? From a user experience point of view, this would be much more convenient than going to the Mail Queue section and searching for a specific mail address and time period.

You can still rebate items without having the 'Rebate Items' privilege by canceling closed items or items that fall outside of EHW.

This privilege only restricts whether or not a user sees the rebate icon on a bill but does not fully restrict the ability to rebate.

I would also want to add the wish to seperate "charge cards online" into

1. "can charge card online through merchant" and
2. "can save credit card details under payments".

The receptionists should have the possibility to save credit card details for guarantee in payments in the profile, but they should not be able to make the payment with one click in billing to charge the card and close the invoice.

we don't want to give everyone in our business admin rights just for them to be able to see sent emails doesn't make sense

This is critical for our business to see this on a daily basis and have it on the reservation the email is associated with without giving everyone in our business admin rights

Why only admins ?? It doesn't make any sense...

This will help us to clarify what was communicated when guest have questions or complaints re correspondence bookings

Hi Mews community,
We are using Min stays restrictions extensively by Room categories. Unfortunately we came across some pretty non compliant behaviours where a Reservation agent will find no availability in one room type, so create a new booking in another room type, and then move the guest to the room type that was initially restricted.
Can we please create a Privilege around it, so only a few people can move Guest across different room categories?

Very important to ensure confirmation emails are being sent to clients in case the email address has been taken wrong, to avoid no shows and for the client to ensure all details of their reservation are correct. Also when it comes to disputes with cancellation charges with clients claiming they have never received the confirmation.

very important

This is essential for Front Desk and Reservations as they are the guest facing roles and the ones questioning if confirmations etc were sent.

Currently, the "managing reservations" privilege is very broad.
For example, the cutting keys privilege is lumped in with the manage reservations privilege.
In our hotel, it would be very helpful to let some employees cut keys, but not manage the entire reservation like changing dates, etc.

For example, our nightguard has been messing around in a reservation after he cut a new key for a guest at night. It was not malicious intent, but I'd like to just avoid it as a whole.

yes please

Absolutely required for Front Desk staff to have access to system emails sent to guests.

This was only released for admins - would be great to front office and reservations to view this since they are the guest facing departments who need to check.

This is a critical improvement, all the privileges can see production information and not all user should see receipts, invoices and accounting info.

PS: An update was released this jan/23 adding roles and removing customer profile data, but users without privileges can still see invoice amounts and other production reports.

We would like to suggest eliminating to some employees/departments the possibility to see the prices in the system. Currently even the housekeeping department or a user with no privileges added to his / her profile can see the bills and invoices section with the tariffs applied to the reservations. We believe that such data shall be restricted to reservations or administration and not the housekeeping or maintenance team.

very important

I love the new function to see the mail queue on the profile dashboard. This is amazing, so we can see exactly which communication was sent out for this particular guest.
After sharing the love and spreading the word about how amazing this new feature is with the teams, we quickly realized it is only available for admins.
In fact, this is most important for reservations and front desk who would have the guest standing in front of them/have them on the phone and need to have quick access on which booking/cxl confirmation was sent to the guest when.
If this can be made accessible it will be super helpful for the guest-facing teams. Admins don't deal with that every day - operations do. :-)